I recommend NinjaOne for small companies transitioning from on-premises servers or client infrastructures to the cloud, specifically the Microsoft cloud. These companies typically have around thirty to forty employees. We have deployed NinjaOne for remote and desktop management, as well as support tasks, in these scenarios.
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NinjaOne - Great Features and Easy to Use
What do you like best about the product?
Teamviewer integrated into the application is excellent. Running scripts is easier than in other tools
What do you dislike about the product?
I ran into some issues trying to disable users from accessing machines using provided scripts. Outside of that, everything has been great
What problems is the product solving and how is that benefiting you?
Having Patching management, Asset managment, and remote support all in a single place is very convenient
Has streamlined software rollouts with efficient remote support tools and is great for small companies
What is our primary use case?
How has it helped my organization?
NinjaOne's remote desktop management, support, assistive tools, and screen sharing capabilities have been valuable for our clients, especially during small rollouts of software or scripts. The software deployment tools have allowed us to provide critical assistance to small businesses lacking these capabilities.
What is most valuable?
The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing. These capabilities facilitate small rollouts for scripts or software. We recommend it for small companies transitioning to the Microsoft cloud. The software's automation tools have solved critical deployment problems for small businesses.
Additionally, the pricing is suitable for small companies, and customers often see a return on investment in the first six months.
What needs improvement?
Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, including business intelligence tools, are adequate, however, there is no specific requirement to add AI-driven IT management tasks at this moment.
For how long have I used the solution?
I have been dealing with NinjaOne for approximately six to eight years.
How are customer service and support?
The technical support for NinjaOne works perfectly. Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
How would you rate customer service and support?
Positive
What was our ROI?
The return on investment for our customers generally occurs within the first six months.
What's my experience with pricing, setup cost, and licensing?
The pricing for NinjaOne is appropriate for small companies. Customers feel that the cost is not too high for the features they need but might be unwilling to pay more for additional features such as AI enhancements or other specialized settings.
Which other solutions did I evaluate?
NinjaOne is considered the only suitable option on the market for our purposes. There are no significant competitors.
What other advice do I have?
Overall, I rate NinjaOne eight or nine out of ten. I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed.
Remote access rocks.
What do you like best about the product?
It is the source of truth for what software and patches are installed.
What do you dislike about the product?
It has so many features itis hard to leverage all of what it can do.
What problems is the product solving and how is that benefiting you?
It is the source of truth for the IT assetts.
New user and still learning
What do you like best about the product?
Support and comminication. Still early to give feedback on the actual software but seem very good.
What do you dislike about the product?
to early to tell but it does seem I have to use two-factor authentication
What problems is the product solving and how is that benefiting you?
ensight to servers and workstatioins lacking in resources like HDD Space and Memory usage.
Good Tool for MSP and internal IT
What do you like best about the product?
We choose NinjaOne because of the rapid and steady development and a modern look and feel that make the usage very easy.
We startet a few years back and are happy with the constant development and delivery of new and improved features.
The growing community is very welcomming.
We startet a few years back and are happy with the constant development and delivery of new and improved features.
The growing community is very welcomming.
What do you dislike about the product?
Our greates dislike is the missing long term data retention, but this is already scheduled on the roadmap, so we are looking forward to that.
What problems is the product solving and how is that benefiting you?
We came to NinjaOne when we where looking for a RMM Tool to use in our SMB-MSP Business.
We compared multiple solutions and decided to use NinjaOne based on our requirements. We had no remorse with that decission.
We compared multiple solutions and decided to use NinjaOne based on our requirements. We had no remorse with that decission.
Good product
What do you like best about the product?
Easy handling, good looking UI, and good support great start with the KI Feature
What do you dislike about the product?
The fact that we cant trust ninja with patching, the new Dashboard is slower than the old one,
The quick connect is as...
The quick connect is as...
What problems is the product solving and how is that benefiting you?
Patching and Monitoring
Powerful Tool with Some Limitations
What do you like best about the product?
It is an intuitive, all-in-one platform that streamlines patch management, backups and more.
Its easy-to-use interface with good automation options and reliable remote support make it a perfect platform for IT.
It greatly simplifies workflows while providing great customer support.
Its easy-to-use interface with good automation options and reliable remote support make it a perfect platform for IT.
It greatly simplifies workflows while providing great customer support.
What do you dislike about the product?
Its limited customisation options and occasional challenges with MacOS patching can be drawbacks. Its cloud-only nature may not suit all organisations.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for endpoint management, IT service management, mobile device management, remote monitoring, patch management and network monitoring. The platform provides a centralised solution to simplify IT operations, automate tasks and improve efficiency across all of these areas.
General experience gathered to NinjaOne in a business environment
What do you like best about the product?
The remote-control options, especially the ability to execute scripts remotely, are noteworthy. In general, NinjaOne has improved over time!
What do you dislike about the product?
The search bar currently does not include the active user, which I think would be a valuable feature to add.
What problems is the product solving and how is that benefiting you?
We can remotely access the clients, we can monitor the clients.
With both of these features alone we can work and help the customers
With both of these features alone we can work and help the customers
1A RMM
What do you like best about the product?
Automation and Central Administration of all Clients
Continuous Development of the Functions
Continuous Development of the Functions
What do you dislike about the product?
At the moment, I can't think of anything that is problematic here.
What problems is the product solving and how is that benefiting you?
MSP, Patch Management, RMM
Not yet perfect, but almost there!
What do you like best about the product?
NinjaOne has been an invaluable tool in our effort to wrangle our endpoints and security patching. Automations are easy to create and the reporting helps me follow up on issues quickly. It interfaces directly with many of our other tech tools, keeping things well-organized and close at hand for my technicians.
What do you dislike about the product?
There are some integrations that are still on my wishlist or under development. It's certainly not a dealbreaker, but it does keep NinjaOne from being a solid 10.
What problems is the product solving and how is that benefiting you?
Patch management and remote workforce endpoint support.
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