Ninja One Review
What do you like best about the product?
The products are very useful and they are expanding. For the most part it is intuitive. The price is pretty affordable.
What do you dislike about the product?
Navigating through certain areas is sometimes a bit confusing. Some things don't respond the way I may want them to, but I can get support and they are pretty helpful.
What problems is the product solving and how is that benefiting you?
Simplifying some interfaces.
Enhances remote access and integration with third-party tools
What is our primary use case?
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne.
It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly advantageous, especially for clients like medical offices.
What is most valuable?
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage. Additionally, NinjaOne supports integration with third-party tools such as Bitdefender GravityZone and backup solutions. The open nature of the platform, allowing cooperation with other software vendors, is highly beneficial.
What needs improvement?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They are actively working on incorporating these based on customer feedback.
For how long have I used the solution?
I have been using NinjaOne for several years, around three to five years.
What do I think about the stability of the solution?
NinjaOne is very stable. I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I have not scaled NinjaOne extensively, yet the design suggests it is scalable. I would subjectively rate it an eight out of ten due to the absence of XENServer and Proxmox.
How are customer service and support?
The customer support at NinjaOne is excellent, rated ten out of ten.
How would you rate customer service and support?
What was our ROI?
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
What's my experience with pricing, setup cost, and licensing?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
What other advice do I have?
I rate NinjaOne a nine out of ten overall.
The lack of XENServer functionality is the only barrier to a perfect score.
A great platform that is getting stronger in capability, and does the basics well
What do you like best about the product?
It does the basics well, and the interface is intuitive
What do you dislike about the product?
Initially it did not adopt the larger vendors that MSP's use to provide service
What problems is the product solving and how is that benefiting you?
Centralized management of all endpoints
Quick deployment, good RMM tool
What do you like best about the product?
Easy to deploy and good intuitive Graphic interface
What do you dislike about the product?
Still some things to develop. Monitoring should have more color levels
What problems is the product solving and how is that benefiting you?
Remotesuppport, patchmanagement, softwarepatchmanagement
Easy to use and setup - only minor issues with specific situations
What do you like best about the product?
Easy setup and package generation. Policies are able to be tailored as required. Add-on software can usually be incorporated under various policies. Deployment is straight forward. We deploy it on every staff computer used. We only have issues on AVD.
What do you dislike about the product?
When deployed to a AVD it tends to install everything as a server product instead of a "desktop" product. While it is true that most virtual desktop systems run on a server base, the client/desktop portion for the end-user is running as a Windows Pro computer and we require the Ninja agent, update agent, and add-on softwares (such as TeamViewer) to behave as such.
So far we have not had that required "client" experience and Ninja does not have a solution, despite acknowledging our findings. AVD is very comon now, so having it not recognize and connect properly as a desktop, rather than a server, is slightly problematic. For standalone computers, it is great.
What problems is the product solving and how is that benefiting you?
Our company works in a WFH model for many departments, including Tech. In addition, we have staff across the country, and in some cases, in various countries. Once installed, Ninja allows us to keep those staff systems up-to-date and managed as required, as well as being able to remotely aid the staff member when needed. This keeps the staff uptime high and minimzes the requirement of sending out replacement systems in many cases. Using the data collected about the system on a regular basis also allows us to make decisions on what computers may require upgrading or components changed out. Remote software review lets us see what software may be missing, or on the system that should not be.
Highly Recommend
What do you like best about the product?
Ease of Integration and use considering hwere we were coming from
What do you dislike about the product?
I think Customer Support can be much better.
What problems is the product solving and how is that benefiting you?
We have problems managing our endpoints but with Ninja, that became so easy.
Great end user management software
What do you like best about the product?
I've used a few different end user management softwares before but none of them have been as good as NinjaOne. It covers all the basic needs any helpdesk or IT department and keeps it all as simple as possible. The new Ninja Remote feature has been a significant improvement over splashtop or even team viewer. The end user remote desktop feature has also been a cruical leg up for my department and has come in handy on numerous emergency occassions. All around, great product.
What do you dislike about the product?
I don't have too many issues with NinjaOne. A lot of the "everyday use" problems can usually be addressed in the customer service portal or "dojo" or on the public forums. If you can't get an answer there you can still contact a reperesenative or technician to get it resolved.
What problems is the product solving and how is that benefiting you?
NinjaOne puts all of our core end user devices in one easy-to-use location for our entire IT department. Whether its checking on a device or helping an end user with a ticket, its very convinent its all located in one web application. Since utilizing the MDM feature of Ninja as well it has been a one stop shop for all of our devices. It has been a cruical part in making our IT department far more efficent at its job.
Solid product, reasonably priced, intuitive deployment
What do you like best about the product?
NinjaOne had a very intuitive setup. The way you configure the policies and how they're deployed made sense and was not overly complicated. I like how it's hosted and removed the burden of application upgrades from the customer. The interface is polished and easy to navigate. The interface also appears to respond fast; there hasn't been any noticable lag or latency. I do like how often the agents check-in as well.
What do you dislike about the product?
The mobile app is a bit limiting with functionalty but suspect there will be more added later. I would like to see an auto-retry feature added for patching failures in the future.
What problems is the product solving and how is that benefiting you?
We needed a ticketing system, MDM and patching solution all under one roof. We were able to cancel three other applications and consolidate them all under NinjaOne which is very helpful. Also, because it's hosted, clients who are not connected to our network via VPN still can communicate with NinjaOne and us making it easier to provide support for mobile users.
Great experience overall
What do you like best about the product?
Ninjaone is a versatile program that offers great functionality for our everyday tasks. The script library is extensive and the ability to run powershell scripts with ease is a lifesaver. Generally it works as intended with a few hiccups here and there.
What do you dislike about the product?
Ninjaone has one great drawback in my opinion and that many times the ninja remote fails to connect. I've seen it too many times now and I really struggle
What problems is the product solving and how is that benefiting you?
Patch management & asset management.
it is nice with nice customizations
What do you like best about the product?
it is very nice with nice customizations
What do you dislike about the product?
it is very nice with nice customizations
ease of use
Ninja support slow in implementation of our requests
What problems is the product solving and how is that benefiting you?
all it
