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Lots of features, small footprint
What do you like best about the product?
Ninja is compact, you're not lost in a maze of configuration settings to get things done.
What do you dislike about the product?
Some of the features are not intuitively named, and could use a little polish. the MDM is very light weight on features and i think it lags behind some of their competitors.
What problems is the product solving and how is that benefiting you?
The biggest problem Ninja solves for us is MDM on android devices. We have an MDM for Apple devices but it doesnt support Android, and Ninja MDM was built into the RMM tool making intergration super easy for us.
NinjaOne is a great product that makes our lives easier
What do you like best about the product?
The amount of data and the ability to use it to make powerful policies and scripting.
What do you dislike about the product?
The patching could be better about information about the reason for failures.
What problems is the product solving and how is that benefiting you?
Gathering information into a single data source as well as keeping systems up to date and allowing us to manage software and scripting in a secure manner.
Doing more with less
What do you like best about the product?
NinjaOne makes it extremely easy to support our widely spread company devices, both on-prem and remote.
One of my favorite things is the ability to create and run scripts for multiple endpoints. But I also enjoy the ability to control software installations, patch management and support desk tickets from a single management interface.
We looked at several competetive options when choosing which RMM product to go with. In the end we came down to the final two options, NinjaOne being one of those. We chose NinjOne primarily because of the support experience we had versus the competitor. NinjaOne was not necessarily the cheapest option, which is a big driver for us, but we felt that having good support was worth the extra cost in the end.
The implementation was very easy, having the majority of our devices onboarded in just a few days.
One of my favorite things is the ability to create and run scripts for multiple endpoints. But I also enjoy the ability to control software installations, patch management and support desk tickets from a single management interface.
We looked at several competetive options when choosing which RMM product to go with. In the end we came down to the final two options, NinjaOne being one of those. We chose NinjOne primarily because of the support experience we had versus the competitor. NinjaOne was not necessarily the cheapest option, which is a big driver for us, but we felt that having good support was worth the extra cost in the end.
The implementation was very easy, having the majority of our devices onboarded in just a few days.
What do you dislike about the product?
The Support Desk function is pretty basic. I would like to see more features surround automated routing or AI based decision-based routing. Currently you can devise rules to do some of this, but this doesn't work for every scenario.
With Patch Management, I would like a more streamlined approach to 'ring based' patching. It would also be nice to have notes to refer to when a patch is rejected so that all the techs know why the patch is in that status, along with a log of what patches were approved, when they were approved and by who.
With Patch Management, I would like a more streamlined approach to 'ring based' patching. It would also be nice to have notes to refer to when a patch is rejected so that all the techs know why the patch is in that status, along with a log of what patches were approved, when they were approved and by who.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a singular solution to managing our endpoints. Both from a patch management perspective and remote management and support desk function. It allowed us to consolidate what used to be three different solutions into one, greatly simplifying the tools needed to be learned and used by my support staff.
Ninja Good
What do you like best about the product?
It is practical to help customers and to administer servers.
What do you dislike about the product?
That one cannot properly sort by PC names.
What problems is the product solving and how is that benefiting you?
That one can connect to a PC or server without confirmation.
powerful but clean and responsive Tool
What do you like best about the product?
the UI is clean and responsive, possibilities are almost endless
What do you dislike about the product?
sometimes buggy, and have to know where to find things
What problems is the product solving and how is that benefiting you?
we dont need many platforms but just Ninja and maybe 2 others for all our managed services. Technicians appreciate the easy connection and powershell access
good RMM for mid-sized business customers
What do you like best about the product?
Bulk execution of scripts - Patch management - easy to use - easy rollout
What do you dislike about the product?
Services often stop out of nowhere, thus servers are shown as offline when they are not offline.
Often after updates, certain functions do not run as smoothly as before (Automatic Reboots).
Often after updates, certain functions do not run as smoothly as before (Automatic Reboots).
What problems is the product solving and how is that benefiting you?
Bugs after updates
Excellent endpoint management tool
What do you like best about the product?
This is one of our go-to tools. Very powerful endpoint management. Provides detailed info about hardware configuration, software installed, and patch levels. Also provides remote access to the file system, registry, and services. Provides command line access for cmd shell and Powershell to run individual commands or scripts. We use it for patch management and to automate software installs and it works very well for that. It can also be used to apply system policies in a reliable way. It is highly configurable in most regards.
What do you dislike about the product?
The tool has a lot of capabilities so it can take some time to learn where all of the features reside in the interface and how to navigate it. Not everything is intuitive, but once you learn it is very powerful. The reports could also be easier to configure. Those take a little effort to figure out.
What problems is the product solving and how is that benefiting you?
The biggest benefit for us is patch management. We use Windows and it manages the patching for desktops, laptops, and servers how we want. It uses information provided by Windows Update to determine which patches to install. It is highly configurable to push the patches we want when we want and notify end users so they can reboot on their schedule or we can force the reboot if needed. We have upgraded many systems from Windows 10 to Windows 11 using this and it works well. Most of the upgrade happens in the background and prompts the user to reboot at their convenience. After reboot it goes through a 5-10 minute update process with no additional interaction needed. NinjaOne also gives us great control over the endpoints from a software management perspective. We can see which systems have which software and what versions. We can uninstall or push updates as needed. We can see which systems are running low on disk space, have specific processors, or any other information we want to collect.
NinjaOne user turned admin
What do you like best about the product?
There are many upsides to NinjaOne. Too many to focus on just one thing. NinjaOne is a great single console ticketing, Knowledge Base, Device Manager and remote access console.
It is a great tool to have your devices (servers, desktops and laptops) all listed in one console with health status. Policies, scripts and automations for MANY if not all task monitoring desired. Direct integration with antivirus also allows for easily noticing an infection in the list or if desired can set automations for alerts, scripted resolutions or tickets to be created.
Remote tool to assist users along with software inventories for each machine as well as warranty status for several manufacturers.
Can have custom IT system tray icon. Fully customizable to allow users to self service many things or submit request directly from there.
Direct integration with other services that are expanded frequently to include others for example: Webroot antivirus, SentinelOne antivirus, Microsoft 365 MFA integration.
There are a myriad of things NinjaOne does and/or CAN do with the robust interfaces, scripting and integrations it has available.
Once configured, NinjaOne is a game changer for any IT department.
It is a great tool to have your devices (servers, desktops and laptops) all listed in one console with health status. Policies, scripts and automations for MANY if not all task monitoring desired. Direct integration with antivirus also allows for easily noticing an infection in the list or if desired can set automations for alerts, scripted resolutions or tickets to be created.
Remote tool to assist users along with software inventories for each machine as well as warranty status for several manufacturers.
Can have custom IT system tray icon. Fully customizable to allow users to self service many things or submit request directly from there.
Direct integration with other services that are expanded frequently to include others for example: Webroot antivirus, SentinelOne antivirus, Microsoft 365 MFA integration.
There are a myriad of things NinjaOne does and/or CAN do with the robust interfaces, scripting and integrations it has available.
Once configured, NinjaOne is a game changer for any IT department.
What do you dislike about the product?
NinjaOne can be difficult to get off the ground running. While it can be utilized out of the box for most functionality to start with, to really use the tool requires customization. This customization can be difficult at times as it can be a rather large learning curve.
Fortunately there are several avenues for assistance with setup and even assistance after it is up and running.
There are engineers available to be scheduled to assist with onboarding issues making this daunting proeces easier. After onboarding customer support is easy to get in touch with and work with for issues.
There are also a big community of folks happy to help along side a large repository of scripts that folks have done for you.
All that being said there are still drawbacks. Implementation can be rough. Figuring out the flow of everything is difficult at first but worth it in the end.
Fortunately there are several avenues for assistance with setup and even assistance after it is up and running.
There are engineers available to be scheduled to assist with onboarding issues making this daunting proeces easier. After onboarding customer support is easy to get in touch with and work with for issues.
There are also a big community of folks happy to help along side a large repository of scripts that folks have done for you.
All that being said there are still drawbacks. Implementation can be rough. Figuring out the flow of everything is difficult at first but worth it in the end.
What problems is the product solving and how is that benefiting you?
There are a few problems that NinjaOne is helping to solve currently for us:
- Remote assistance for users
- Ticketing system for interfacing between users/technicians
- Patch management of devices
- Remote assistance for users
- Ticketing system for interfacing between users/technicians
- Patch management of devices
Great RMM Tool
What do you like best about the product?
Intuitve layout and the ease of which you can train another tech. Also the ability to create technicians that only have accesss to certain customers is great if the client has an onsite it contact. Gives us the ability to offer this as a tool in the customers toolbox as well. They continue to improve on an already good product. Custemr support has been responsive when we have had issues.
What do you dislike about the product?
Stop trying to turn into a PSA and focus on what you are great at.
What problems is the product solving and how is that benefiting you?
Being able to use one tool to both inventory customer workstations and help them has been very helpful. The ability to tie into our PSA platfrom and keep it updated with any changes has saved us a lot of time.
Ninja is excellent for multi OS management
What do you like best about the product?
Being able manage not just Windows and Mac but Linux too makes Ninja an excellent product for our organisation.
What do you dislike about the product?
Limited features on some operating systems
What problems is the product solving and how is that benefiting you?
Managing all operating systems in our business
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