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It's a very useful tool overall.
What do you like best about the product?
It allows easy access to all our pc's, and can quickly push out custom scripts. Pretty good device search and sorting options make deploying to custom groups fairly easy.
What do you dislike about the product?
Built in error reporting is pretty vague and you have to reach out to support to find out why updates fail.
What problems is the product solving and how is that benefiting you?
We can deploy configs and apps to specific groups of pc's a lot faster and easier than through Intune
IT Support Lead
What do you like best about the product?
Remote tools that easy allow supporting customers without leaving my desk.
What do you dislike about the product?
Required constand log in with my MFA to get access to the tools
What problems is the product solving and how is that benefiting you?
More efficient to handling customers' need to quickly remote and access their end point configurations.
User-friendly RMM
What do you like best about the product?
User-Friendly Interface
Customizable Scripting and Automation
Support and Documentation
Customizable Scripting and Automation
Support and Documentation
What do you dislike about the product?
Reporting Customization: Generating complex custom reports might require external solutions or additional scripting.
What problems is the product solving and how is that benefiting you?
A user-friendly RMM and IT management platform, providing valuable tools for remote support, patch management, and automation
Easy Way to Monitor
What do you like best about the product?
I like remote access to client devices from anywhere, and installation of the agents is easy.
What do you dislike about the product?
The only downside is cost and the iOS app needs improvement.
What problems is the product solving and how is that benefiting you?
Remote access saves me time
NinjaOne- Game Changer for SMB
What do you like best about the product?
Gives small IT staff tools for growth. As a growing company, this has allowed our IT staff to manage the ever increasing number of devices, remote and onsite workstations and it provides a ticketing system that is far superior to our prior email setup. We have instant insight into users PCs, reporting that provides trends to the issues and simple RMM tools that get the job done. Onboarding and customer service was great with unlimited number of calls to make sure everything is working properly.
What do you dislike about the product?
Getting users onboarded and cpu's linked. While there are a lot of different tools to get user devices linked up, there is a small reliance on end users taking a few steps. Not really a knock on NinjaOne, but just the varied environment in our office IT configurations.
What problems is the product solving and how is that benefiting you?
It's allowing us to scale our business with limited resources and staff- increasing efficiencies, saving time and keeping everything running.
Very user friendly software, helps to manage a number of devices remotely.
What do you like best about the product?
Remote monitorig is amazing, helps to control updates which prevents any issues that may arrise with devices. Time saved with ninjaone also helps managing support tasks a lot better
What do you dislike about the product?
We've encountered some challenges with mobile device enrollment, but the NinjaOne support team addressed the issue quickly and effectively.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of managing and controlling device updates, which helps prevent potential issues from arising. By streamlining remote monitoring, it saves time and enables more efficient management of support tasks, ultimately boosting productivity and reducing the likelihood of technical problems.
NinjaOne Review
What do you like best about the product?
The ease of implementing, integrating, and using the system. Pushing updates for any application to all our remote sites from one page is very helpful and painless.
What do you dislike about the product?
I looked at the MDM features before in the past, and they were very limited.
What problems is the product solving and how is that benefiting you?
Its a one stop shop to push updates out to remote sites.
this is a great tool, very user friendly.
What do you like best about the product?
the tools and to push software to any machine.
What do you dislike about the product?
i dont have any complaints. it works very well.
What problems is the product solving and how is that benefiting you?
solving our software and hardware management.
NinjaRMM Tool Review
What do you like best about the product?
The automatic Patch Management is best of NinjaRMM.
It provides Terminal access to machine which enable easy SSH access.
It provides Terminal access to machine which enable easy SSH access.
What do you dislike about the product?
Alerting from Ninja needs to be improved.
More custom solutions needs to be provided
More custom solutions needs to be provided
What problems is the product solving and how is that benefiting you?
NinjaRMM is solving many problems.
- Automatic Patch Management.
- Remote SSH access to machines.
- History of activities making it more observable.
- Security & Alert Management.
- Automatic Patch Management.
- Remote SSH access to machines.
- History of activities making it more observable.
- Security & Alert Management.
The best RMM tool - hope it'll improve on MDM features
What do you like best about the product?
Intuitive user interface, patching is great, greats stats, remote control capabilities are fantastic, great community.
What do you dislike about the product?
It could support more 3rd party software for patching; it needs to improve its MDM support to reach feature parity with market solutions
What problems is the product solving and how is that benefiting you?
Endpoint management - good for internal helpdesk support
Monitoring - comprehensive so we know what issues to fix, preempt etc.
Patching - patching & script execution provide security and flexibility to us
Monitoring - comprehensive so we know what issues to fix, preempt etc.
Patching - patching & script execution provide security and flexibility to us
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