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Perfect Fit for MSPs—Easy to Use and Industry-Focused
What do you like best about the product?
It is for MSP's and built by people in the industry. Ease of use. Great features. Easy to implement. Great customer support. Seamless integration.
What do you dislike about the product?
I have not really found any issues with great concern.
What problems is the product solving and how is that benefiting you?
Remote support, endpoint management, and troubleshooting tools.
User-Friendly Remote Desktop with Great Features, But Pricey
What do you like best about the product?
Easy to use. Good interface. Lot of option available to manage remote desktop.
What do you dislike about the product?
The price is just little higher for a medium enterprise.
What problems is the product solving and how is that benefiting you?
This is the management tool I use for my remote computer.
Incredibly positive experience so far!
What do you like best about the product?
LOTS of tools to complete work silently and backstage. All of these tools operate almost instantly 24 hours a day.
What do you dislike about the product?
Hidden areas - if you aren't told about certain features it's very hard to know if they are there.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the problem of long software installs, especially in new machine installs. It saves us a good hour when setting up a new user, as it deploys all policies and software silently
Intuitive and innovative, but error codes could be better
What do you like best about the product?
It is very intuitive, has a modern interface, and moves forward boldly and innovatively.
What do you dislike about the product?
Unfortunately, the error codes are not very informative.
What problems is the product solving and how is that benefiting you?
New customers are widely distributed regionally, and through the central management in Ninja, there is the possibility to reach and support all of them.
Great Endpoint Management, But UI Needs Improvement
What do you like best about the product?
NinjaRMM is a tool that I need and like to use daily in my workday which makes it easy to help customers and check over system and their health.
This tool provides a solid overview of endpoint details, making it easier to monitor and manage devices.
There are numerous options available to support customers discreetly in the background, which is quite helpful.
Additionally, it offers various ways to connect to a customer's endpoint, enhancing flexibility.
Snapshots are also straightforward to access and manage through the Host, which adds to the overall convenience.
VMs are easily managed in NinjaRMM, the integration of endpoints, servers and hosts is fast.
This tool provides a solid overview of endpoint details, making it easier to monitor and manage devices.
There are numerous options available to support customers discreetly in the background, which is quite helpful.
Additionally, it offers various ways to connect to a customer's endpoint, enhancing flexibility.
Snapshots are also straightforward to access and manage through the Host, which adds to the overall convenience.
VMs are easily managed in NinjaRMM, the integration of endpoints, servers and hosts is fast.
What do you dislike about the product?
It can sometimes take a while for problems to be resolved.
For example, Fast connect has experienced disconnections over the past few weeks.
Additionally, I feel that the user interface has become less user-friendly than it used to be.
The Ease of Implementation of SentinelOne in Ninja doesn't feel as flesh out as i would have liked to be (it can be buggy)
For example, Fast connect has experienced disconnections over the past few weeks.
Additionally, I feel that the user interface has become less user-friendly than it used to be.
The Ease of Implementation of SentinelOne in Ninja doesn't feel as flesh out as i would have liked to be (it can be buggy)
What problems is the product solving and how is that benefiting you?
Accessibility of supporting customers with more Information about the endpoint and possible problems
A reliable and feature-rich IT Management solution
What do you like best about the product?
After spending several weeks with NinjaOne, I discovered that it offers all the features I require for remote computer management. Throughout my experience, I did not face any problems related to performance or reliability. Additionally, I found the customer service to be highly responsive.
What do you dislike about the product?
There is no screen capture option to take a screen shot
What problems is the product solving and how is that benefiting you?
I use NinjaOne to help solving many IT related problems faced by our team members, such as network printing, difficulties logging into the application, email issue.
Easy to Use with Excellent Support, But MDM Needs Improvement
What do you like best about the product?
The ease of use and the customer support.
What do you dislike about the product?
The MDM needs to be flushed out a little more. There were a few things that could have been improved upon when we did the evaluation.
What problems is the product solving and how is that benefiting you?
We needed a solution for managing the updates for 3rd party products like Chrome and Adobe.
Very user friendly
What do you like best about the product?
I like the ease of use with NinjaOne. It's not complicated at all and the support from our CSM and NinjaOne support team is always great.
What do you dislike about the product?
Not enough integrations with other platforms (e.g. Jira/Atlassian)
What problems is the product solving and how is that benefiting you?
NinjaOne has allowed us to easily track and manage our endpoints. For us, it's where we go for our source of truth when we need to see if a device is assigned to a certain user, in use, has current updates installed, etc.
All-in-One Dashboard Shines, But Needs Windows App and Customization
What do you like best about the product?
The DASHBOARD! All important information is in ONE PLACE!! All like the remote tools!!!
What do you dislike about the product?
Would like to have an app for the Windows and the ability to customize the Dashboard as well.
What problems is the product solving and how is that benefiting you?
The alerts are helpful to troubleshoot the issue before it affects the system and operation.
All-in-One IT Management Made Easy, But Policy Setup Needs Smoother Guidance
What do you like best about the product?
NinjaOne’s SaaS-based, agent-only setup is quick and straightforward to deploy, with no need for additional appliances. I really appreciate the real-time alerts, smooth remote access, and the way it brings together tools like MDM, patching, and automation within a single dashboard. It’s a robust, all-in-one platform that genuinely streamlines IT management.
What do you dislike about the product?
Although NinjaOne offers a robust set of features and considerable power, I have found that creating and managing policies can sometimes be a bit difficult. The flexibility of the policy structure is impressive, but it demands thoughtful planning and thorough testing to achieve reliable results across various device groups. Introducing a more intuitive or guided approach to policy management would further enhance the experience.
What problems is the product solving and how is that benefiting you?
NinjaOne addresses the challenge of real-time visibility by sending immediate alerts whenever an endpoint or service experiences downtime. This enables our team to react swiftly and reduce the duration of any outages.
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