Our primary use case for NinjaOne is for monitoring and supporting customers.
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Intuitive remote management with strong automation
What do you like best about the product?
The clearly structured and easy-to-understand user interface significantly simplifies the onboarding of new devices. The extensive automation features for patch management, scripting, and remote monitoring save time daily and reduce manual tasks.
What do you dislike about the product?
In individual cases, special functions are missing, such as more in-depth reporting options or more sophisticated onboarding workflows.
What problems is the product solving and how is that benefiting you?
IT support for multiple companies with different programs. Thanks to Ninja, we can help directly.
Great for endpoint management
What do you like best about the product?
I love the live powershell feature. It also does Windows updates well. It's a great tool for agile organizations that need to move quickly to react to customer problems.
What do you dislike about the product?
It becomes less relevant in endpoint management if you have intune. It still can be very useful; however, much functionality becomes redundant.
What problems is the product solving and how is that benefiting you?
Previously heavily used to manage our endpoints, was game changing. Now, we use it for server monitoring and updates.
Good Remote managment software
What do you like best about the product?
The extensive features and growing capabilities. it is relatively easy to use. I use the software every day for work to manage clients and provide remote support. Implementing ninja is fairly easy to do.
What do you dislike about the product?
Can be Buggie and could be more polished of a product
What problems is the product solving and how is that benefiting you?
Having to have onsite support more frequent. by not needing a person on site it helps to keep support time faster, and people are more satisfied with the support
Consistent development and high ROI enable effective customer support and monitoring
What is our primary use case?
What is most valuable?
What needs improvement?
The network monitoring needs to be improved.
For how long have I used the solution?
I have used this solution for eight years.
What was my experience with deployment of the solution?
NinjaOne is deployed easily. The process is very straightforward and easy.
What do I think about the stability of the solution?
I would rate the stability of NinjaOne as nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of NinjaOne as ten out of ten. I did not see any problems when scaling from a small customer to a big enterprise. It is very, very easy.
How are customer service and support?
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of NinjaOne is very straightforward and very easy.
What was our ROI?
The return on investment is high.
What's my experience with pricing, setup cost, and licensing?
The price or licensing of NinjaOne is a little bit high.
What other advice do I have?
I would rate NinjaOne a nine out of ten. I totally recommend it to others because it is working effectively and is consistently developing with new features.
NinjaOne - Great Deployment tool for Software and patches
What do you like best about the product?
We really appreciate the API capabilities of NinjaOne. This will allow us to integrate NinjaOne in to our other managed systems. Also the ability to set custom fields which can be used as triggers in Compound Condition is making the platform very customizable.
What do you dislike about the product?
Limited support for MacOS. No extensive self-support capabilities for end-users. Windows patching is reliant on the Microsoft catalog offering for pushing out patches, no caching of older KBs possibilies.
What problems is the product solving and how is that benefiting you?
Easy accessibility to Endpoints over the internet which does not require the device to be connected to our Network. This will allow us to troubleshoot and remediate remotely. Faster patching and software deployments due to this.
How ninja is a useful it tool
What do you like best about the product?
seeing if the devices are healthy, unheathy, need attention
What do you dislike about the product?
not much other than its a lot of stuff and can be hard to understand
What problems is the product solving and how is that benefiting you?
solving have to go on site to do work saving time and money
A Reliable System to Control your enterprise
What do you like best about the product?
I appreciate NinjaOne agent's ability to swiftly execute commands or applications on end-user machines. This feature significantly enhances our user management capabilities and allows us to diagnose issues with their devices more efficiently. The reduced troubleshooting time not only improves our productivity but also leads to faster resolution of user problems, ultimately increasing overall satisfaction.
What do you dislike about the product?
Navigating the NinjaOne portal can be challenging for new users, as it presents a significant learning curve. Initially, it may be difficult to locate specific features or determine where to perform intended tasks. The platform's comprehensive nature, while beneficial for its capabilities, requires time and effort to fully understand and utilize effectively. As users become more familiar with the interface and structure, they can better leverage the tool's extensive functionalities to streamline their IT management processes.
What problems is the product solving and how is that benefiting you?
Control our software and OS deployment with more efficient way
Great product for IT people
What do you like best about the product?
It is definitely a great tool to connect to other users for remote access.
What do you dislike about the product?
Sometimes when it starts up it takes a couple of minutes to be able to connect.
What problems is the product solving and how is that benefiting you?
It helps us to be able to remote into other users computer so we can help them out with whatever issue they have.
NinjaOne exceeds our needs as an organization
What do you like best about the product?
I like the remote access tool most about Ninja. It's easy to use and allows admins to access users' desktops no matter where they are. The documentation is really good as well.
What do you dislike about the product?
There are no complaints for the tool NinjaOne
What problems is the product solving and how is that benefiting you?
EndPoint Management
Slick service with excellent support
What do you like best about the product?
Enrolment is easy and the device info screens are well designed. User permission management is straightforward and powerful. The support team is friendly and responds quickly, bug reports are handled efficiently, and feature requests are encouraged, being transparently handled through a roadmap made available to all customers.
While we don't use them yet, it appears that the other components such as antimalware, ticket system, etc, are thoughtful and well-integrated.
While we don't use them yet, it appears that the other components such as antimalware, ticket system, etc, are thoughtful and well-integrated.
What do you dislike about the product?
One downside of the swiss-army knife design is that some features you might hope would be baked in instead require setting up scripts or automations manually. It's a very understandable design choice and can be a strength, but if you're understaffed in IT, it may represent a bit more of a burden to getting up and running.
Additionally, if you're in a mixed environment, there are limited non-Windows scripting options (Bash and Javascript). The addition of Python would make it a bit friendlier to some clients.
Additionally, if you're in a mixed environment, there are limited non-Windows scripting options (Bash and Javascript). The addition of Python would make it a bit friendlier to some clients.
What problems is the product solving and how is that benefiting you?
We have a mostly remote workforce and our fee-for-service business model makes any downtime costly. The alerts and easy remote access features make support easy.
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