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NinjaOne Device Management
What do you like best about the product?
I like that I can see all my devices one one pane of glass and it allows me to remote access all devices.
What do you dislike about the product?
I would want patching to be better for MacOS devices. Along with this, to give a more detailed overview on when patches are rolled out what specifically happen on the end users device if it was rejected.
What problems is the product solving and how is that benefiting you?
This is allowing us to keep track of all the devices in our network and to remote into devices when needed.
Daily Work
What do you like best about the product?
Very clear, fast navigation, very good customization options
What do you dislike about the product?
Sometimes a little awkward to adjust the right configurations
What problems is the product solving and how is that benefiting you?
Quickly recognize and solve problems
Excellent choice for straightforward RMM
What do you like best about the product?
We found NinjaOne very easy to set up. We were able to get it up and running very quickly. The policy management mechanisms are very well thought out and allows us to easily manage nuanced requirements. The agent-server connection is very fast - commands and scripts run almost instantaneously, which has improved our productivity. The admin interface is quick and easy to navigate and it has cut down our RMM management time by about 70%.
What do you dislike about the product?
With ease-of-use comes some limitations. Some missing features are client-level software installation/update overrides, instead requiring spinning up a separate policy for clients that require a different loadout. Also, all scripting runs locally on the workstation only, there is no way to "stack" scripts and have one script call another based on script responses. Having a server-side script engine that can be optionally coupled with the agent-side one would vastly improve functionality. They have started rolling this out with conditional script functions in "conditions" but being able to use it in a scheduled script would be great as well.
What problems is the product solving and how is that benefiting you?
Centralized management of our client devices and ensuring our MSP product suite is deployed and managed on all machines.
Great so far
What do you like best about the product?
Accessing endpoints is easy to navigate and easy to use. Especially the remote features.
What do you dislike about the product?
The diagrams take up too much space. There is no dark mode.
What problems is the product solving and how is that benefiting you?
It's allowing access to endpoints in one central location.
NinjaOne
What do you like best about the product?
NinjaOne's agent is that killer app that makes it worth it. The customization is actually useful and expansive. Feature rich but affordable for small business.
What do you dislike about the product?
There is very limited Google Workspace integration. While Mac is supported, definitely not to the same extent as Windows. Too expensive for larger organizations with penny wise budgets.
What problems is the product solving and how is that benefiting you?
NinjaOne is providing a single solution for both patching and ticketing. For the Windows side of the house, this is a unified integration via the systray agent. With the information the agent provides, the usual lack of end user information is greatly reduced.
Good product and great service
What do you like best about the product?
Very simple implementation, free user training, and quick, straightforward support when needed.
What do you dislike about the product?
Currently no disadvantages from an operational perspective.
What problems is the product solving and how is that benefiting you?
Central patch management and monitoring of the systems.
Our Solution of Choice for Monitoring and Patchmanagement
What do you like best about the product?
Fast and professionalcommunication if we have questions
What do you dislike about the product?
That we only have one shared console for our Managed Service Customers. Customers who need to have an indipendant console can only be served vie resell
What problems is the product solving and how is that benefiting you?
Managing the Endpoints of our Customers
Many features, clear design, lot of automation possibilities
What do you like best about the product?
Automation possibilities, regulary updates and new features
What do you dislike about the product?
The Patchmanagement is still a disaster and there is no option to ackknowledge warnings.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us as an MSP by centralizing endpoint management, automating routine tasks, and providing powerful remote support tools. It saves us time, reduces manual effort, and improves our response times, which directly benefits both our team and our clients.
Finally, a RMM tool that simply works.
What do you like best about the product?
The dashboard is super easy to navigate, and it takes just a few clicks to access devices, run updates, or check alerts. It saves a ton of time and makes daily IT tasks way less stressful.
It is fast, lightweight, and reliable - most of the time :).
Implementation and Integration were easy and the onboarding process went down smoothly.
It is fast, lightweight, and reliable - most of the time :).
Implementation and Integration were easy and the onboarding process went down smoothly.
What do you dislike about the product?
One thing I really miss is the ability to acknowledge alerts—it would make tracking and managing issues much clearer, especially in team environments.
Also, the quality of (german) customer support hasn’t been great in my experience; responses can be slow and not always as helpful as expected.
Also, the quality of (german) customer support hasn’t been great in my experience; responses can be slow and not always as helpful as expected.
What problems is the product solving and how is that benefiting you?
It helps take the stress out of managing multiple devices by being able to monitor, update, and support everything remotely.
It solved quite some problems for us as an MSP like juggling multiple tools and keeping track of changes.
It solved quite some problems for us as an MSP like juggling multiple tools and keeping track of changes.
Extremely valuable addition to everyday IT life
What do you like best about the product?
What I like most about Ninja is the automation. Everyday and repetitive tasks can be created at the push of a button to save a massive amount of time.
What do you dislike about the product?
Currently, we are very satisfied with Ninja. However, I would like the option to use my own cloud storage for backup. Furthermore, it would also be nice to see the status of other backup software. Access to BIOS settings would also be brilliant!
What problems is the product solving and how is that benefiting you?
The biggest problem as an MSP is keeping track of its "flock." And here, NinjaOne helps in a way that I have never experienced before.
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