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Penn Systems Group, Inc.
What do you like best about the product?
User Interface. My entire team has embraced the product and is comfortable with it.
What do you dislike about the product?
Nothing really. This is our 4th RMM and is the best of the bunch so far.
What problems is the product solving and how is that benefiting you?
SNMP awareness
Alerting
Patching
Alerting
Patching
NinjaTools
What do you like best about the product?
The most I like abaout ninja is that the tools are very creative and easy to use, also if you have problems with the dojo and teh support team to resolve your issues.
What do you dislike about the product?
The worst thing is that in my case its a little bit complicated to acces to some places or some options
What problems is the product solving and how is that benefiting you?
Back up issues
Very practical and intuitive program
What do you like best about the product?
What I like most about the program are the automations you can create, as it allows you to create them in different scripting languages and is very intuitive and easy to implement. Another strong point that NinjaOne has outside of the application is its NinjaDojo community. The information they upload to that website and the support they provide is excellent. I usually use the program every day for ticket resolution.
What do you dislike about the product?
What I like the least is the limited customization you can apply to the admin portal, and another thing it fails at is integration with certain networks.
What problems is the product solving and how is that benefiting you?
So far I haven't seen any problem
Left after couldn't do what I wanted, BIG MISTAKE. I'm back
What do you like best about the product?
Compared to their competition, it simply works. I'm tired of troubleshooting other companies products. I fell for Kaseya's song and dance. What a mistake that was. Pulseway was adequate but lacking in so many ways. Ninja has multiple remote access modes, and usually works for me.
What do you dislike about the product?
Some features rolled out not fully understood by support. Biggest issue now is their backup. A few quirks still contenting with
What problems is the product solving and how is that benefiting you?
I primarily use it for remote access to clients. With their 3 modes of accessing clients, I can usually find something that works.
Easy remote access with good remote tools that don't need full takeovers.
What do you like best about the product?
Registry edit and command line tools from the interface without a full remote session, that are easy to use. Agent install is quick. Customer support is fast and responsive. Use it every day.
What do you dislike about the product?
Mac OS MDM support is still a bit lacking, but more support is coming soon.
What problems is the product solving and how is that benefiting you?
A unified place to give us remote access to customer devices for software installation, IT support, etc...
New setup for small client site
What do you like best about the product?
Remote access tool works very well and remote tools and monitoring is simple to use.
What do you dislike about the product?
Unable to customize some names. No standalone remote client tool available.
What problems is the product solving and how is that benefiting you?
Remote access tool, service alerts and hardware issues
NinjaOne is user friendly and reliable
What do you like best about the product?
The best feature is definitely the NinjaDojo. Anytime you run into issues, answers are right there.
What do you dislike about the product?
Backup solution is not quite where it can be. The ability to automatically spin up temp servers from backup to bridge to a site in case of emergency or Azure compatible imaging would make it next level.
What problems is the product solving and how is that benefiting you?
How to keep an eye on all devices (computers, mobile, and infrastructure) in one place with reliable backups and patch management.
NinjaOne makes management of endpoints simple and straightforward
What do you like best about the product?
The NinjaOne dashboard give a clear and simple view into the status of endpoints across all of our customers. Agent is easy to deploy and works well with other platforms where additional compliance is needed.
What do you dislike about the product?
Sometimes software updates do not install properly, especially if updated via other means, and can be difficult to resolve via the dashboard.
What problems is the product solving and how is that benefiting you?
Our clients are located across the country so the remote support feature is the primary benefit as well as providing patch management of systems located outside of traditional office settings.
Excellent RMM
What do you like best about the product?
NinjaOne does all the things I need an RMM tool to do for a good price without some years-long commitment.
What do you dislike about the product?
You still have to buy the product in blocks of endpoints rather than 1:1 usage.
What problems is the product solving and how is that benefiting you?
It provides excellent RMM tools on a month-to-month basis
Awesome Platform
What do you like best about the product?
The platform is intuitive and it is easy to manage multiple products from a single location. The platform is also very fast and scripts/automations fire off quickly.
What do you dislike about the product?
The reporting aspect leaves a bit to be desired. The built-in reports are ok but it would be great to see a bit more put into it.
What problems is the product solving and how is that benefiting you?
Ninja actually helped us cut cost when we switched from our previous RMM provider. The addition of the mobile app has also allowed us to be in the know at all times which has been great.
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