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Excellent MDM application
What do you like best about the product?
I found the MDM service to be reasonably intuitive. We were able to role out its support in a few days. The two issues we id have were resolved rather quickly. One through online documentation and the second was through Customer Support. We liked that they have continued to add features and have been able to take advantage of them. The MDM use is expanding and we are pleased with its results allowing better tracking, control and support to our users.
What do you dislike about the product?
We would like to be able to migrate all the data from a users device to a new device. Contacts, Docs, Pictures. To make a more seemless transition when upgrading phones.
What problems is the product solving and how is that benefiting you?
Ninja one solved the problem of having the users Apple ID lock out a phone. When phones were returned or exchanged previously, if they could not remember their Apple ID or left abruptly; it would take days or longer to reset a phone. We would also have to spend time with user after they got a phone to help them load all their work APPs. Now we have the phone added to NinjaOne, profile loaded and all apps ready for a user. Also when they leave it is much quicker to reset a phone and have ready for next user.
NinjaOne - All round great RMM Tool, grows with your business.
What do you like best about the product?
NinjaOne has been a game-changer for our IT operations, offering an intuitive, powerful RMM platform that scales effortlessly as our business grows. The most helpful aspect has been how easy it is to use—new team members can get up to speed quickly, and the automation tools like patch management, alerting, and scripting significantly reduce manual effort. The platform is fast, reliable, and regularly updated with meaningful improvements. One of the standout experiences has been working with our account manager, Jivanni, who is incredibly responsive, knowledgeable, and genuinely committed to helping us get the most out of the platform. From insightful reporting to smooth integrations with our other tools, NinjaOne continues to deliver real value and has become an essential part of our IT infrastructure.
What do you dislike about the product?
If there’s one area that could use improvement, it’s the limited functionality within the ad hoc remote connection tool—QuickConnect. While it’s useful for one-off sessions, it lacks some features you’d expect for more advanced support needs. Additionally, the documentation module could be more robust; it feels a bit underdeveloped compared to the rest of the platform.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us address several key challenges in our IT operations—most notably, the need for centralised, efficient endpoint management across a distributed environment. Before NinjaOne, tasks such as patching, monitoring, and remote access were handled using a mix of tools, which was inefficient and prone to errors. With NinjaOne, we’ve brought those workflows into a single platform, saving time, reducing manual mistakes, and improving overall visibility. The automation features allow us to manage systems proactively rather than reactively, resulting in quicker response times and fewer disruptions for end users. It has also helped standardise processes across our team, making onboarding smoother and support more consistent. Overall, NinjaOne has made our IT management more streamlined, scalable, and effective.
Good product, and a pleasure to work with
What do you like best about the product?
NinjaOne listens to their customers and cares about building a good product. They frequently release new features based on customer feedback.
What do you dislike about the product?
NinjaOne's infrastructure monitoring capabilities are too limited to meet our needs.
What problems is the product solving and how is that benefiting you?
We use NinjaOne to remotely manage and provide support to our customers, as well as our own internal systems.
Worth an applause
What do you like best about the product?
Let's start with the deployment simplicity - Quick, easy, and straightforward to roll out for any user regardless of their knowledge. The Support team is fast, reliable and always correct with any resolutions. Our account manager Jivanni listens, understands and is overall very patient with my limited and sometimes minimal responses.
What do you dislike about the product?
The downside is that sometimes the software patch management doesn't always work. This is easily rectified with a Powershell command.
What problems is the product solving and how is that benefiting you?
Automation - Allows us to keep our staffing at a minimal and ultimately the solution allows us to resolve general issues with improved SLA's. Customers love the 'silent killer' aspect. ie. cache clearing, configuration/policies changes without taking them offline.
Quick Setup
What do you like best about the product?
Very quick setup of the most important things. Relatively straightforward, and if you don't know what to do next, support will help you.
What do you dislike about the product?
In some places, it's a bit cumbersome to find settings.
What problems is the product solving and how is that benefiting you?
Keep the computers up to date regarding OS updates and software updates. Provide software requests from users.
cutting edge feature packed solution
What do you like best about the product?
The interface is clean and modern and it feels like Ninja are constantly investing in the platform to stay at the forefront. You can book sessions with their techs anytime to refresh your knowledge, onboard techs or just a q and a.
What do you dislike about the product?
Some features can seem like they overlap, or have no been thought through 100%. E.g. out of the box, you get alerts for 15% low disk space on a device, there are some scripts for clean up windows updates, recycle bin, etc but this process can be lengthy and time consuming for first line techs. If Ninja developed further the process of start to finish on each alert type, this would greatly add value to the platform.
What problems is the product solving and how is that benefiting you?
for the RMM price, you get a huge feature set, the one we use the most is software deployment.
Great but not perfect
What do you like best about the product?
- Ease of asset management.
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
What do you dislike about the product?
- Mobile/tablet applications are not good
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
What problems is the product solving and how is that benefiting you?
Installing/Uninstalling s/w in multiple devices.
Scripting and automating tasks.
Scripting and automating tasks.
Ninja One Review
What do you like best about the product?
The way we can install software silently to multiple devices
What do you dislike about the product?
The mobile application user interface is not that good.
The remote access to machines from mobile app is almost impossible.
The remote access to machines from mobile app is almost impossible.
What problems is the product solving and how is that benefiting you?
Asset management of multiple devices
Process automation proactive monitoring
What do you like best about the product?
The convenience of managing everything in a single console
What do you dislike about the product?
Sometimes new features are added that are not ready yet, it is better to have a consolidated test environment before releasing into production
What problems is the product solving and how is that benefiting you?
The management console greatly facilitates the work of system administrators. Active monitoring often prevents issues.
Total control with NinjaOne
What do you like best about the product?
How easy they make it to manage your devices in one place
What do you dislike about the product?
I would like to see an easier way to push software app installation to end user workstations
What problems is the product solving and how is that benefiting you?
We are able to keep our endpoints up to date with critical security patches for the OS with NinjaOne. We are also able to perform real-time remote support for our end users which is extremely crucial for our law firm.
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