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Easy to use IT management solution
What do you like best about the product?
Ninjaone is intuitive and straightforward, making it easy to navigate. The remote management features are great! My staff can troubleshoot devices without being physically present, which has cut our response times dramatically. Their support team is always quick to help when needed. NinjaOne has streamlined everything we do.
What do you dislike about the product?
Initial setup for MDM took longer than expected, but this is not Ninjaone's fault as there is not an easy automatic process for my organization's mobility devices.
What problems is the product solving and how is that benefiting you?
MDM and RMM
Always responsive to our needs
What do you like best about the product?
Our account manager is always responsive and is very knowledgeable about the product offerings to help me sell to our customers.
It is easy to log into and look up customer info quickly. I use it everyday to resolve customer issues.
It is easy to log into and look up customer info quickly. I use it everyday to resolve customer issues.
What do you dislike about the product?
I utilize custom monthly reporting, and it often doesn't report accurate information for all of my devices. Making an automated process, a manual one due to having to go back and double check information.
What problems is the product solving and how is that benefiting you?
Customer information gathering and selling.
Solid product with good customer support
What do you like best about the product?
Easy visibility into the health and status of your devices. Ability to immediately take action on any number of your devices. Support for all major OSes, including Linux. Reliable remote support tool built into the UEM. Fast customer support. They take feedback seriously and you will likely see your suggestions implemented in the product.
What do you dislike about the product?
Some of the newer features can come out needing a bit of polish. It would be nice if they had built-in support for more antivirus platforms. While they haven't gone as overboard as some companies pushing unfinished AI features onto the platform, there is still some of that.
What problems is the product solving and how is that benefiting you?
Remote management, backup of critical systems, automated patching and maintenance, network monitoring, asset management.
Simple, but great
What do you like best about the product?
The patching is definitely a big plus for me. One other aspect that is helpful on a daily basis would be running scripts / cmd's in a user's session
What do you dislike about the product?
It is limited in functionality compared to Labtech, but that was simply an overly complex workhorse. Aside from that, their proprietary remote control software is leagues behind ConnectWise ScreenConnect still -- but they constantly improve which is great!
What problems is the product solving and how is that benefiting you?
Ninja solves our patching issues first and foremost. Coming from Labtech that was definitely a weak point. They also provide an easy to use interface for managing hundreds of devices without hassle.
I was looking for a centralized solution for the various IT tasks we perform, NinjaOne offers it!
What do you like best about the product?
- Quick and complete inventory of machines in the network.
- Simplicity in its configuration.
- Easy daily use.
- Number of important features for all basic IT tasks.
- Simplicity in its configuration.
- Easy daily use.
- Number of important features for all basic IT tasks.
What do you dislike about the product?
- Authentication for users.
- Some lack of customization of the dashboard and certain tabs.
- Some lack of customization of the dashboard and certain tabs.
What problems is the product solving and how is that benefiting you?
Problems regarding the operating system.
Easy to use and works well
What do you like best about the product?
Straight forward, intuitive interface. Organized and effective system that delivers results with complexity or issues.
What do you dislike about the product?
More robust logging. Ability to deploy large packages more easily. Granular policies per organization, e.g. need multiple server policies do deploy different update schedules to ensure system uptime.
What problems is the product solving and how is that benefiting you?
Small team, limited resources, but still able to ensure all endpoints are updated and well-managed.
Ninja makes system management a breeze.
What do you like best about the product?
The dashboard. It gives a great overview of systems that need attention in order of severity and serves as a good general view of what is going on in our systems. The clean interface and easy to use navigation is what I appreciate most. The amount of other service Intergrations is nice as well, since a lot of the apps overlap in usefulness.
What do you dislike about the product?
Least useful for my organization would probably be the NinjaOne MDM for Android app, since we don't manage any android devices at this time.
What problems is the product solving and how is that benefiting you?
It solved the problem of asset management mostly, it helps us quickly and efficiently search for specific systems based on whatever information we have available to use, whether that is organization, PC name, or the user's login.
Ninja has been a massive help in managing and maintaining our Windows devices
What do you like best about the product?
A new feature we have been using is the warranty integration feature that lets us see when the warranty starts/stops. This has been a huge help with our replacement project
What do you dislike about the product?
Their support is still fantastic and has been able to resolve any issues we throw at them
What problems is the product solving and how is that benefiting you?
The biggest problem it solved was Windows patches
Ninja is a very good tool!
What do you like best about the product?
It installs very quickly, our previous rmm took roughly a half an our to install and be usable. Whereas Ninja takes only a minute or two.
What do you dislike about the product?
Occasianly a device will become unreachable and will only become reachable if the ninja agent is reinstalled.
What problems is the product solving and how is that benefiting you?
Consolidation of our backup and rmm tools, and now potenial our crm as well.
NinjaOne has been a game-changer. Streamlining our IT operations
What do you like best about the product?
NinjaOne has been a breath of fresh air—easy to onboard, incredibly responsive, and it gives us the visibility and control we need to keep everything running smoothly. What really stands out is how much time it saves us day-to-day. It just works, and that reliability lets us focus on growing the business instead of chasing IT issues. Customer support is excellent.
What do you dislike about the product?
Limited Features: Some tools like ticketing and asset management are basic or missing.
Pricey for Small Teams: Costs can add up as you scale.
Pricey for Small Teams: Costs can add up as you scale.
What problems is the product solving and how is that benefiting you?
NinjaOne has streamlined our IT operations by simplifying endpoint management, automating patching, and improving visibility. It replaced our previous tools without disruption and immediately boosted efficiency. The platform reduced manual tasks, cut costs, and helped our team focus on higher-value work. Onboarding was smooth, and their support has been proactive and helpful.
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