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Making the move to Ninja
What do you like best about the product?
Everything is laid out very cleanly - it's very easy to find / use the functions you want. The move over from a competitor was simple, quick and required very little time on our part. Working with the support / sales team at Ninja has been similarly smooth and enjoyable - great people with a real understanding of the MSP community.
What do you dislike about the product?
It could only be better if it was free. It's not free.
What problems is the product solving and how is that benefiting you?
We don't work with clients that don't have Ninja installed and because Ninja integrates so well with our PSA, trouble tickets flow in and resolutions / billing flow out. Super smooth.
Awesome tool for our MSP that's been growing with us!
What do you like best about the product?
We've been working with them from the beginning. At the time, they were an RMM-only solution and it was our first RMM as an MSP. Since then, we've been able to grow together and I can see ourselves do so for the foreseable future.
What do you dislike about the product?
They seem to have grown very fast and I've seen the quality of tech support go down, and response time go up.
What problems is the product solving and how is that benefiting you?
Centralizing all the devices that we manage under one pane of glass and minimizing the number of tools we have to use to get our job done efficiently.
Great remote service with excellent customer service!
What do you like best about the product?
Being able to help someone remotely and doing something for them that they might not understand.
What do you dislike about the product?
Connection drops. Sometimes the services stop on their own.
What problems is the product solving and how is that benefiting you?
Distance is no longer a con for us, we can instantly remote to someone without any wires.
Great product that drastically helped our efficiency!
What do you like best about the product?
-Ease of connectivity
-Options to customize platform, deployments etc
-Dashboards
-New vulnerability platform
-Options to customize platform, deployments etc
-Dashboards
-New vulnerability platform
What do you dislike about the product?
The MDM could use some additional focus.
What problems is the product solving and how is that benefiting you?
Addressing cumbersome patching processes.
I love the remote access
What do you like best about the product?
OS Patching can be done with ease. I also like how well the remote access works.
What do you dislike about the product?
I wish some features were not limited on macOS
What problems is the product solving and how is that benefiting you?
Patching all Windows machines on our campus
Efficient and easy to use
What do you like best about the product?
I enjoy the health tracking of companies as well as the backup features Ninja has to offer.
What do you dislike about the product?
I would like to see improvement on the 2fa system for not needing to provide a code every time logging in and not being kicked out so quickly.
What problems is the product solving and how is that benefiting you?
The Ninja backup system is easy to utilize, as well as it's fast to check backups and restore data if needed. I also enjoy how we can use the system to run updates or scripts for endpoints without needing to connect to a user's machine and disrupt their system. The organization of the companies and the installation is easy as well.
Use Ninja One for our desktop/laptop side and our server side.
What do you like best about the product?
The ease of use with keeping our desktop/laptop systems up to date on updates, vulnerabilities and security patching.
What do you dislike about the product?
It needs a few more features for timed reboots and better reporting. Speaking more on the server side, but need more control on the server side.
What problems is the product solving and how is that benefiting you?
Keeping us consistent and up to date on our end user environment with Laptops and Desktops
It just works
What do you like best about the product?
The remote connection is always fast and stable. Patch management is reliable and easy to set up.
What do you dislike about the product?
The ticketing is somewhat clunky but it does the job.
What problems is the product solving and how is that benefiting you?
We often need to remotely install software on user computers and ninja makes it a breeze.
Intuitive
What do you like best about the product?
The application is intuitive interface and easily integrated with other systems.
What do you dislike about the product?
The backup processes tend to fail on specific devices.
What problems is the product solving and how is that benefiting you?
Prior to using Ninja One, we lacked the ability to monitor all our network devices from a single interface. Checking network status required logging into a separate application and using a different dashboard. We also, had limited flexibility in scheduling patch policies across different levels. With Ninja One, we can now manage and monitor all devices and network activity from one centralized dashboard. It allows us to schedule patch policies by organization or by individual device, offering greater control. Additionally, we can access the registry as needed-- without causing disruption to our clients.
NinjaOne Review
What do you like best about the product?
It give us the ability to perform patch management and remote capabilities.
What do you dislike about the product?
The reporting could be improved with search and detail filters on system inventory.
What problems is the product solving and how is that benefiting you?
Patch management and remote support
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