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NinjaOne
What do you like best about the product?
NinjaOne has a clean and easy to use UI. Product deployment is easy and you can be up and running in minutes. Patch deployment is easy even though actual supported products (for patching) are limited. WinGet support is in beta and would once GA greatly resolve this issue. Remote access is both versatile and comprehensive.
What do you dislike about the product?
Network management and printer management are nonexistent.
What problems is the product solving and how is that benefiting you?
NinjaOne is our customer facing RMM product allowing our team support clients while they are in the office or on the road.
NinjaOne make job very easy
What do you like best about the product?
Ease of use for having most helpful tools in one platform. Going into Background was a plus for our team. Users can continue to work, while we troubleshoot issues. Having the ticket system in the same platform is ease and our users find this ticket system easy to use and they like the flex ability of email or log in.
The customer support has been very helpful when we reach out for help. Most of the time the KB articles are great.
The customer support has been very helpful when we reach out for help. Most of the time the KB articles are great.
What do you dislike about the product?
Getting logged out of the system through out the day.
What problems is the product solving and how is that benefiting you?
Ease of use and User friendly for our non tech users.
I love the Back Ground mode that was recently added.
I love the Back Ground mode that was recently added.
Efficient with features other MDM's lack.
What do you like best about the product?
The system has a real-time command line access and you may easily edit registry items without the need for scripting. These are features that I have not seen in any other MDM and I use these features all the time.
What do you dislike about the product?
One thing I would love to see improved is the UI.
What problems is the product solving and how is that benefiting you?
Endpoint management on many diffrent ooperating systems.
Simply Awesome
What do you like best about the product?
The best part about NinjaOne is it's ease of use and implementation. When we made the jump from our previous RMM tool we were bogged down from creating custom scripts, fighting patching, and filtering alerts. With Ninja everything just works. We no longer have to waste time troubleshooting our own tools and can focus on keeping clients happy, secure, and updated. In addition, the Dojo is by far one of the best knowledgebase's I have access to.
What do you dislike about the product?
Not really too much to dislike. I would like to see more integrations with other software applications. Specifically Monday.com but other than that no complaints.
What problems is the product solving and how is that benefiting you?
It has helped us be more productive instead of wasting time troubleshooting our own tools.
NinjaOne 2025 Review
What do you like best about the product?
Automation is, without a doubt, the most useful feature of Ninja One.
What do you dislike about the product?
There is not a lot to dislike about Ninja One - just when you think of something that would be nice to have it is added in the next release.
What problems is the product solving and how is that benefiting you?
Patch management, Endpoint Management, and Asset Management are key features that deliver update-to-date information and automation methods to remediate issues. I only login remotely as a last resort, which is great, when you need it.
Very good and comprehensive support. Individual consultation.
What do you like best about the product?
Easy handling, great and fast support.
What do you dislike about the product?
Partially the cost models, number of devices, etc.
What problems is the product solving and how is that benefiting you?
Simplicity and clear systems.
Almost perfect for our needs, wish it was truly a one-stop shop for Windows
What do you like best about the product?
The remote tools are quite helpful, specifically the remote desktop -- saves us time while troubleshooting
The UI/UX is straightforward and easy to use, Ninja console is responsive and reliable
Easy to implement/deploy agent on devices
They care about their customers
The UI/UX is straightforward and easy to use, Ninja console is responsive and reliable
Easy to implement/deploy agent on devices
They care about their customers
What do you dislike about the product?
NinjaOne currently lacks MDM capabilities for Windows
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us with asset lifecycle management
We have a high-visibility overview of the health of our devices, which allows us to plan/budget accordingly
We have a high-visibility overview of the health of our devices, which allows us to plan/budget accordingly
NinjaOne is a great help with our systems management
What do you like best about the product?
The agent gives us great visibility and control into our endpoints, whether they're local or remote. Being able to interact directly/realtime with powershell or the command prompt is pretty huge, and third party patching takes a load off of our team.
What do you dislike about the product?
The patch reporting can be hard to work with or get actionable data from.
What problems is the product solving and how is that benefiting you?
We started with Ninja as a third party patching solution, but the RMM capabilities have worked themselves into our day to day operations.
Very easy to use
What do you like best about the product?
We enjoy the ease of use. The premade scripts have saved us considerable time. The RMM is very helpful
What do you dislike about the product?
The remote tool is a bit troublesome at times, not always working.
What problems is the product solving and how is that benefiting you?
We utilize it to push out many different updates. We also utilize the ticketing and have found it very easy to use. Patch management is also very easy to implement.
NinjaOne review
What do you like best about the product?
Simple dashboard, easy to find things, different products and pricing. easy and fast to implement, customer support is very good.
What do you dislike about the product?
The ticketing system needs to improve. I like the idea but it doesn't work well in the app to get notified. I stopped telling my clients to use it as i wasn't getting any alerts for emergencies.
What problems is the product solving and how is that benefiting you?
Priced right to offer my clients, ease of use to remote into clients systems, Offsite cloud backup works very well, catches bugs pretty quickly with their managed Anti-virus
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