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Very useful tool for managing all types of devices.
What do you like best about the product?
The ability to monitor the status of these devices at all times, act on them, and automate processes through tasks, all centralized from the same tool.
What do you dislike about the product?
The ticket system from my point of view needs improvement, both in the searches and the display of results, which I don't find very refined, and also in the response format to customers, which I don't see as very optimal either.
What problems is the product solving and how is that benefiting you?
Yes, it has made our work much easier since we have the ticket system, monitoring, remote support, and antivirus management all centralized from the same platform.
Use Ninja One at 5 different locations.
What do you like best about the product?
Excellent product for providing remote access, manage devices and ticketing system for supporting users.
What do you dislike about the product?
Being billed for offline devices. Need to be careful in setting up 'update' policies for devices so unnecessary software updates for chrome edge etc do not get installed constantly
What problems is the product solving and how is that benefiting you?
Remote access at all times, Keeping track of 'user' support with ticketing system. Monitoring health of servers
Reliable and Efficient Performer
What do you like best about the product?
NinjaOne stands out for its user-friendly interface and streamlined IT management features. It simplifies complex tasks like patch management, remote monitoring, and scripting, making day-to-day operations more efficient. The platform is also incredibly responsive, with fast performance and minimal downtime, which boosts overall productivity.
What do you dislike about the product?
There’s very little to dislike about NinjaOne. If anything, some advanced features could benefit from deeper customization options, but this is a minor point. The platform is consistently reliable and well-supported.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve the challenge of managing multiple endpoints efficiently by centralizing key IT tasks like monitoring, patching, and remote access. This reduces the time spent on manual processes, minimizes downtime, and ensures devices stay secure and up to date. The result is a smoother IT operation with fewer disruptions and greater peace of mind.
Makes the lift of a sys admin so much easier
What do you like best about the product?
Software and OS patching, scheduled automations, and compound conditions are just a few of the great features I use daily. Alerting and monitoring through the platform has helped me get in front of issues before they impact business/end users.
Our service desk utilizes the tools daily as well. Remote access and inventory has been made possible by using this tool. We are also able to provide controlled vendor access to specific computers for farming, which was a pain before this tool.
Our service desk utilizes the tools daily as well. Remote access and inventory has been made possible by using this tool. We are also able to provide controlled vendor access to specific computers for farming, which was a pain before this tool.
What do you dislike about the product?
The mfa tokens can be dumb some times. Requires MFA resets sometimes once a month,.
What problems is the product solving and how is that benefiting you?
Patching was always a pain (and manual). I no longer have to spend a day a week on patching all 45 servers in our environment.
Complete and ergonomic management solution
What do you like best about the product?
The ergonomics of the solution and its ease of use. The responsiveness of customer support. A very quick integration and implementation.
What do you dislike about the product?
Perhaps a limited configuration on certain technical aspects.
What problems is the product solving and how is that benefiting you?
NinjaOne allows monitoring of the entire IT infrastructure and applying patches in a consistent and centralized manner.
Quick, Functional, and Easy to automate
What do you like best about the product?
The high degree of automation you can easily set into place.
What do you dislike about the product?
Error codes with the backup system seem to too generic or provide less useful information.
What problems is the product solving and how is that benefiting you?
At present Ninja One is helping go into a single pane of glass type situation, minimizing our vendors to one point for most of the services. We still use remote access through screen connect only for the one-off situations of needing to access someone computer that isn't on our RMM system.
Stable, solid infrastructure. Reliable and helpful.
What do you like best about the product?
Stability.Stable, solid infrastructure. Reliable and helpful. Changes infrequently but is materially updated regularly for security and stability.
What do you dislike about the product?
Very little - it's actually rather good.
What problems is the product solving and how is that benefiting you?
Being able to reliably connect to customer's workstations.
NinjaOne RMM is fantastic for endpoint and patch management
What do you like best about the product?
NinjaOne handles patch management like a dream, but i was actually surprised by the many other features and perks it has. I find that I go to Ninja more than my asset management system for quick access to machine details and warranty tracking, and being able to integrate our Crowdstrike installs with this has been a big plus.
We've been using this for a while, and it's been easy to add new features as well. And support is always quick to respond with the few questions we do have about a feature or setup we are having trouble with.
We've been using this for a while, and it's been easy to add new features as well. And support is always quick to respond with the few questions we do have about a feature or setup we are having trouble with.
What do you dislike about the product?
It can be a little particular and some of our users have noted it can be a little intrusive as well, though a lot of those are just a matter of tweaking settings in the admin settings.
What problems is the product solving and how is that benefiting you?
Primarily it solves our problem of remote patch management, and that was the main reason for getting it. Happily, it also complements our Security and asset management, and has even allowed us to do some headless remote software installations. We're currently developing policies that will help us on-board and off-board devices.
NinjaOne is an easy to install and manage network management tool.
What do you like best about the product?
The personal care and support are exceptionally good.
What do you dislike about the product?
The operation/menu navigation is somewhat unclear.
What problems is the product solving and how is that benefiting you?
Reporting for the review of the status of the managed machines.
Convince me with flexibility, clarity, and functionality as well as good support.
What do you like best about the product?
the Ninja Remote, Scripting, and Monitoring
What do you dislike about the product?
The integrated ticket system and the ability to store documents
What problems is the product solving and how is that benefiting you?
I don't understand this question.
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