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Ninja for Patching and Remote Support
What do you like best about the product?
It was fairly easy to deploy and it just works. Our previous software constantly had issues so our patch posture was poor but this has brought us to a point where we're comfortable and always up-to-date on patching.
What do you dislike about the product?
So far, nothing. They keep adding more and more features and ones we will want to implement.
What problems is the product solving and how is that benefiting you?
Our main purpose when we looked at NinjaOne was a way to patch PCs for 3rd party applications. This easily solved our issues and we're looking at the additional features it offers since it has been working well.
Changed from ManageEngine to NinjaOne - Best Decision we made
What do you like best about the product?
The overall look and feel of the product. Its easy to manage and my staff have navigated through it with no issues since moving away from ManageEngine to NinjaOne. My initial concern leaving ME at that time was my team and I had become used to certain ways of how ME worked, and overall its a decent product, but the support is where we had the most issues with. The time it took for response, the time it took to fix the issue, it had become to cumbersome and then it became way too expensive. NinjaOne turned out to be the best decision we made once we learned the system and how it worked overall. The support has been really great in comparison to others we used. The biggest area we looked at was the remote capabilities, and NinjaOne has really good remote access that is seamless. My team and I are in this system daily supporting 800 field adjusters every day. This system was easy to implement and it was overall a very easy integration into our daily lives in Tech Support.
What do you dislike about the product?
Most of all has been the initial support we received and continue to get when we have issues. The remote access systems work great as well and we have transitioned very well into this system.
What problems is the product solving and how is that benefiting you?
We none at this time. The last issue we had was a couple of clients out in the field with the remote support. It turned out to be the agent wasnt installed properly, and it was solved promptly.
NinjaOne has been easy to use and roll out.
What do you like best about the product?
Company wide rollout was very easy. NinjaOne has deployment packages for just about any situation. The UI is easy to understand and navigate too.
What do you dislike about the product?
I had to try and come up with a negative as the experience has really been positive, especially compared to our previous RMM. In NinjaOne, remote deletion of software does not always seem to complete successfully and requires a manual touch.
What problems is the product solving and how is that benefiting you?
NinjaOne is saving us time being able to remotely monitor & manage our IT endpoints. This benefits us by saving our IT technicians time, and allows us to focus our attention elsewhere.
The Best Fit RMM at any Scale
What do you like best about the product?
It has a wide feature set and excels in most needs for my company. I heavily leverage the health dashboard, patch management and automation tools daily. It helps me keep track and manage our fleet of mac/windows laptops. This also integrates easily with our anti-virus platform and vulnerability scanner. I feel confident that I have complete and effective overview of my endpoints.
What do you dislike about the product?
The one thing I would like to see NinjaOne implement is a single location/organization option for internal IT teams of SMBs. It would be nice to just log into my organization page and all the machines and dashboards were the first thing there.
What problems is the product solving and how is that benefiting you?
IT and business application deployment, patch management and remote assistance. The IT team could not function without this tool. It has simplified and made our response times faster/more effective.
Makes remote monitoring and management of computers super simple
What do you like best about the product?
I've been using NinjaOne for many years now and use it every day for work. NinjaOne has a pretty robust scripting and automation system, allowing you to write scripts in different languages like Bash and PowerShell.
The automation allows you to setup conditions and alerts to monitor for issues. Also, the ticketing system is pretty good; not the best I've seen but serviceable and easy to use and setup.
The support team at Ninja is always quick to respond and provide great solutions to fix my issues.
There aren't that many integrations out of the box, however NinjaOne does have an API allowing you to connect the system to pretty much anything you want.
Ninja Remote is really good, probably the best software I've seen for controlling computers. It never has an issue connecting to computers and even allows for quick connect functionality for computers not in my organization, if needed.
The automation allows you to setup conditions and alerts to monitor for issues. Also, the ticketing system is pretty good; not the best I've seen but serviceable and easy to use and setup.
The support team at Ninja is always quick to respond and provide great solutions to fix my issues.
There aren't that many integrations out of the box, however NinjaOne does have an API allowing you to connect the system to pretty much anything you want.
Ninja Remote is really good, probably the best software I've seen for controlling computers. It never has an issue connecting to computers and even allows for quick connect functionality for computers not in my organization, if needed.
What do you dislike about the product?
For the most part NinjaOne is great, except for the patching. It doesn't always work to patch and update computers. I've been having a lot of issues specifically with Microsoft updates (like Office). They always seem to fail on multiple computers.
Also, the built in patching for other applications doesn't always work either. This leaves my console with a lot of red and yellow warnings and errors but they are all due to the patching system not working right.
Also, the built in patching for other applications doesn't always work either. This leaves my console with a lot of red and yellow warnings and errors but they are all due to the patching system not working right.
What problems is the product solving and how is that benefiting you?
There are quite a few ideas on the roadmap that solve some issues I've been having:
1) Reboot Dialog Redesign - users have been complaining that the reboot dialog looks like a malware popup. Having a white-label, modern popup would alleviate this issue.
2) Block Windows Update on the device - Microsoft updates have a tendency to re-install apps that were already removed when doing updates, such as the new Outlook app which tries to replace Outlook Desktop.
3) Microsoft 365 Monitoring - would allow us to keep most things in one place so that we only have to log into Ninja to see an overview of the organization, including Microsoft services.
1) Reboot Dialog Redesign - users have been complaining that the reboot dialog looks like a malware popup. Having a white-label, modern popup would alleviate this issue.
2) Block Windows Update on the device - Microsoft updates have a tendency to re-install apps that were already removed when doing updates, such as the new Outlook app which tries to replace Outlook Desktop.
3) Microsoft 365 Monitoring - would allow us to keep most things in one place so that we only have to log into Ninja to see an overview of the organization, including Microsoft services.
Great Cloud First RMM
What do you like best about the product?
Ninja's interface is clean, simple and easy to use. It has a large range of detail available, but it is organized for easy every day use. Managing almost 2,500 endpoints, we have not had any issues scaling and growing. Scripting and automations are fast. Out of the box, there are numerous monitors and scripts available, but it is easy to customize and add your own.
We moved from a legacy On-Prem RMM and were able to combine, RMM, 3rd Party Patching, and Remote Access/Control into the single Ninja platform. Ninja Remote is new and young, but rapidly being developed including a new Background mode to connect to a device without interrupting the end user.
There is a full API available for custom integrations, if there is not already a pre-built integration.
Support has been great and generally responsive anytime we have had an issue.
Ninja keeps an up-to-date roadmap on what features are being planned for the next and future releases. There is an easy way to submit feature requests.
We moved from a legacy On-Prem RMM and were able to combine, RMM, 3rd Party Patching, and Remote Access/Control into the single Ninja platform. Ninja Remote is new and young, but rapidly being developed including a new Background mode to connect to a device without interrupting the end user.
There is a full API available for custom integrations, if there is not already a pre-built integration.
Support has been great and generally responsive anytime we have had an issue.
Ninja keeps an up-to-date roadmap on what features are being planned for the next and future releases. There is an easy way to submit feature requests.
What do you dislike about the product?
3rd Party Patching and Reporting need some more love. They are actively developed, but tend to lag behind the rest of the product suite in terms of reliability and feature set.
Some functions like NinjaRemote and the way policies are applied are fully functional, but have felt like a step back compared to our previous solution. It has not stopped or prevented us from supporting customers daily. We are just waiting for the polish and improvement to occur.
Ninja is rapidly growing, which is great, but that can also show some weak spots too. Its obvious that some modules and feature areas do not get as much love as the rest of the stack in terms of feature development. They are responsive for most bugs, but new/additional features can be slower for some areas, leaving more than one or two releases before a new feature shows up.
Some functions like NinjaRemote and the way policies are applied are fully functional, but have felt like a step back compared to our previous solution. It has not stopped or prevented us from supporting customers daily. We are just waiting for the polish and improvement to occur.
Ninja is rapidly growing, which is great, but that can also show some weak spots too. Its obvious that some modules and feature areas do not get as much love as the rest of the stack in terms of feature development. They are responsive for most bugs, but new/additional features can be slower for some areas, leaving more than one or two releases before a new feature shows up.
What problems is the product solving and how is that benefiting you?
Ninja is helping us maintain fast effective support with our clients, consolidate platforms, and move to a more cloud-first approach where we no longer need to maintain on-premise servers to host the product.
NinjaOne has been a solution to a lot of problems I've had in our current environment.
What do you like best about the product?
The Custom Fields have been a game changer in our environment. We have a lot of custom software with configuration settings that we cannot monitor or track from a central location. In the past we would have to remote into a machine and dig into the settings ourselves or manually run commands. NinjaOne's custom fields allows us to access all of these settings and store the information in a screen linked to each individual PC. This allows support to run much smoother when they can just check a field for the settings. And with the policies, we've been able to get alerts when a PC does not have the desired config settings. This is giving us more of a proactive support solution rather than waiting to react once an issue has been discovered.
The Powershell scripting is able to set or even call these custom fields as variables, which increases our control over them. No more manual changes for us, everything can be scripted to change config settings now. Having a click or two to run the script replaces what used to take a 5-10 min process of digging around while remoted into a PC and the support team has been thrilled for this change.
NinjaOne's team is also amazing. They set up weekly calls with us while deploying to our environment, which not every vendor will do. They were always able to offer solutions for any issues or concerns that arose from the business side.
The Powershell scripting is able to set or even call these custom fields as variables, which increases our control over them. No more manual changes for us, everything can be scripted to change config settings now. Having a click or two to run the script replaces what used to take a 5-10 min process of digging around while remoted into a PC and the support team has been thrilled for this change.
NinjaOne's team is also amazing. They set up weekly calls with us while deploying to our environment, which not every vendor will do. They were always able to offer solutions for any issues or concerns that arose from the business side.
What do you dislike about the product?
I wish NinjaOne had a file repository or something that would make it easy to send down files to devices.
It would also be nice to be able to run our scripts from the Remote screen rather than needing two separate windows open - One for remote and one for scripts.
I would like the ability to right click and open files in different programs in Background Connect mode. That does not seem to work.
It would also be nice to be able to run our scripts from the Remote screen rather than needing two separate windows open - One for remote and one for scripts.
I would like the ability to right click and open files in different programs in Background Connect mode. That does not seem to work.
What problems is the product solving and how is that benefiting you?
NinjaOne is improving our support process. The Remote software allows for more robust support . Running scripts directly to machines and setting custom fields has improved overall support time. Policy warnings allow us to be proactive rather than reactive which decreases number of issues in the field.
Great product, great sales, support and service.
What do you like best about the product?
Excellent customer service from sales to setup to ongoing training, they have a lot to offer. The product itself is great out of the box, allowing me to manage my fleet of laptops and desktops no matter where they are. Remote control, app installation, patching, vulnerabilities, software inventory are easy an at my fingertips from pretty much day one. App packaging is very flexible - you can use the default installation methods or create your own scripts easily. There are also plenty of pre-packaged script templates from Ninja, with new scripts delivered frequently. The Ninja community is vibrant too, sharing best practices and scripts in discord and on the ninja site.
They are constantly improving the product, so even if something isn't there now, it probably is in the pipeline. They are very open with suggestions for improvement, so chances are if you find something you need, it will be in a future release.
They are constantly improving the product, so even if something isn't there now, it probably is in the pipeline. They are very open with suggestions for improvement, so chances are if you find something you need, it will be in a future release.
What do you dislike about the product?
To make it really sing, you need to customize your packaging with scripts. The default methods are great for simple, small items but anything with complexity or error checking needs to be scripted. Not a big deal since the community is so prolific!
Patch reporting needs improvement. Basic reporting is there, but getting granular about what machines are out of date etc is just not there yet.
Patch reporting needs improvement. Basic reporting is there, but getting granular about what machines are out of date etc is just not there yet.
What problems is the product solving and how is that benefiting you?
solve my remote patching issue perfectly. Allows me to patch applications, OS and firmware on remote machines without me having to get them back in my hands.
Allows me much better control over my application patching process than I had with Intune. Package scripts are far more configurable, and results are immediate. No more wondering when a machine will get software from intune!
Allows me much better control over my application patching process than I had with Intune. Package scripts are far more configurable, and results are immediate. No more wondering when a machine will get software from intune!
One of the best and easiest SaaS RMM tools
What do you like best about the product?
Transparent updates and future features, amazing account managers, great support staff, amazing community of others to share ideas, plethora of scripts, simple and intuitive. Took less than a day to get it fully implemented in our environment.
What do you dislike about the product?
Not as feature rich as other software's, but new features are coming often.
What problems is the product solving and how is that benefiting you?
Access to client devices across the world that are headless. Remote support for our end-users. Seamless patch management. NinjaOne replaced our old RMM that wasn't even able to be scripted without using their own "language", I'm just happy that I can write a PowerShell script and actually use it easily within Ninja. Oh, and that code editor, 10/10.
Life-saver and constant improvement
What do you like best about the product?
Complete monitoring on devices without needing to have it in-hand, or remote access. We can see everything in task manager, open a command prompt, run tasks and even install software without laying hands on the device or remoting in.
What do you dislike about the product?
Some of the items you would think should be included with base pricing are not included. Ticketing wasn't included. Some of the Google Workspaces implementations could get some beefing up, like SCIM.
What problems is the product solving and how is that benefiting you?
NinjaOne saves us so much time troubleshooting our fleet of devices. We also save countless hours a week on-boarding new devices with auto-run installs.
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