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NinjaOne: How to save time in IT management
What do you like best about the product?
The overview of my IT and mobile assets
The deployment of tablets and smartphones
Ticket management within my information system
Support before and after deployment
Ease of use and customization
Updates that bring new features
support responsiveness
The deployment of tablets and smartphones
Ticket management within my information system
Support before and after deployment
Ease of use and customization
Updates that bring new features
support responsiveness
What do you dislike about the product?
Not much in fact, the solution is complete and constantly evolving.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to save time on deploying workstations and mobile equipment, on managing support and on managing my IT infrastructure. I now have time for project managemen
User-friendly IT management tool
What do you like best about the product?
Very user-friendly, despite its large scope. Very good remote tool. Good support.
What do you dislike about the product?
After updates, sometimes errors occur, but they are quickly fixed.
What problems is the product solving and how is that benefiting you?
The Quick Support Tool does not meet our requirements (No time tracking/documentation of the remote session)
MSSP-Owner
What do you like best about the product?
Some of the best features that NinjaOne brings to the table besides their integrations with other tools is the strong automation, reliable performance, and excellent reporting features. NinjaOne empowers us as a MSSP to deliver high-quality, proactive services. We are able to adequately protect client networks and maintain trust. They are constantly pushing updates, new products, and features that are immediately beneficial. They have responsive and knowledgeable support, which is crucial for resolving issues quickly.
What do you dislike about the product?
You really need to integrate NinjaOne in order to fully amplify your offering as a MSSP.
What problems is the product solving and how is that benefiting you?
Its real-time alerting and detailed system insights allow us to proactively detect and respond to security threats before they escalate, while seamless remote access capabilities enable quick incident resolution for other IT related issues.
NinjaOne supports me with powerful tools
What do you like best about the product?
Overview of all clients with outstanding tasks and recommendations for action
What do you dislike about the product?
Some settings are not easy to find
What problems is the product solving and how is that benefiting you?
automated patch management
It has simplified our patch management of Windows Updates and use of scripting throughout our forest
What do you like best about the product?
It's simplified our Windows Update process
What do you dislike about the product?
The installed agents stop working at times.
What problems is the product solving and how is that benefiting you?
We can manage all updates internationally in one interface.
We can provide remote support to our users anywhere.
We can remotely manage devices without having to login to them.
We can provide remote support to our users anywhere.
We can remotely manage devices without having to login to them.
NinjaOne endpoint management tool
What do you like best about the product?
Endpoint management with NinjaOne is very helpful and user friendly.
This product impressively allows remote capabilities for Windows and Mac environments with the same remote tool, NinjaOne Remote.
The patch management for Windows endpoints and Macs is also great.
This product impressively allows remote capabilities for Windows and Mac environments with the same remote tool, NinjaOne Remote.
The patch management for Windows endpoints and Macs is also great.
What do you dislike about the product?
It is somewhat difficult to install some software from the NinjaOne program and from the software patching area.
What problems is the product solving and how is that benefiting you?
NinjaOne allows our service desk staff to more easily assist Windows and Mac users. The product also manages patching our fleet of Windows servers.
Critical to managing multiple computers
What do you like best about the product?
It has reduced our new PC set up times to about 15 minutes as opposed to an hour. The ability to script first installs is a game changer. Ninja Dojo is very helpful in locating people with similar issues,
The built in ticketing system has also reduced our reliance on a third party such as service now.
Patch management system is also helpful in keeping most of our systems up to date.
The built in ticketing system has also reduced our reliance on a third party such as service now.
Patch management system is also helpful in keeping most of our systems up to date.
What do you dislike about the product?
The auto install feature changed, and for some reason the new way to do things is not as reliable as the past way. Used to be pretty easy to upload the msi and place the required parameters. However these days some of the apps have to be scripted to download from one drive and then install.I also want to state that the Splashtop feature is unreliable at times.
What problems is the product solving and how is that benefiting you?
Mainly first install scripts
NinjaOne
What do you like best about the product?
Fast response from their Support team, easy deployment, easy to use.
What do you dislike about the product?
The interface doesn't remember what you were doing last. In areas, it defaults to all devices instead of what you were working on.
What problems is the product solving and how is that benefiting you?
RMM and patching are huge in the landscape in which we live, as are backups and AV/Anti-ransomware.
Quick and Easy Deployment for Small MSPs
What do you like best about the product?
Every bit of this product is logical and straightforward. It's clear the development team thought through real-world workflows and use cases and then designed the product to accommodate those with as much customization as possible.
What do you dislike about the product?
Customizable to a fault. Sometimes it's just too open-ended, and I wish it would include templates that are more ready-to-go for the most common scenarios.
What problems is the product solving and how is that benefiting you?
NinjaOne makes unified administration of our client endpoints easy and efficient.
NinjaOne for a Contact Center company
What do you like best about the product?
I like its real-time capability to manage endpoints. Its vast application library, and it's providing our technicians the ability to make changes on endpoints without actually remoting in.
What do you dislike about the product?
While its app library has more applications compared to its competitors, we wish for it to have more added soon. Also, it currently depends on internet connectivity for running scripts, which may not be beneficial for our use cases.
What problems is the product solving and how is that benefiting you?
Before subscribing to NinjaOne, we relied heavily on Microsoft Intune to deploy scripts, applications, and other updates. However, this process was not real-time and often took some time to complete. NinjaOne solved this challenge for us—now, whenever we need to deploy something immediately, we can do so efficiently through NinjaOne.
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