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In my role as an IT support administrator, I perform reviews.
What do you like best about the product?
1-Operates over the internet, rather than relying on a local network like traditional applications.
2-Enables rapid deployment.
3-Establishes clear policies.
2-Enables rapid deployment.
3-Establishes clear policies.
What do you dislike about the product?
1-Occasionally, the failure report logs are unclear.
2-In some cases, it is necessary to restart the agent services.
3-There is a lack of an appealing user interface for end users.
2-In some cases, it is necessary to restart the agent services.
3-There is a lack of an appealing user interface for end users.
What problems is the product solving and how is that benefiting you?
Ninja One has significantly reduced our workload by transitioning to a modern environment, allowing us to deploy without relying on the local network. Additionally, we now have clear visibility over our devices
An RMM that grows with your business
What do you like best about the product?
There are 2 standout features for us:
One is the multiple remote control options - being able to use whatever works best for us in the moment is a game-changer for our IT support team, and our clients in turn.
The other feature we especially like is the integrated ticketing system. It makes our support calls flow much more smoothly than when we were using 2 separate products to accomplish the same thing.
One is the multiple remote control options - being able to use whatever works best for us in the moment is a game-changer for our IT support team, and our clients in turn.
The other feature we especially like is the integrated ticketing system. It makes our support calls flow much more smoothly than when we were using 2 separate products to accomplish the same thing.
What do you dislike about the product?
Since we use Ninja all day, every day, there are still a few things that are missing that we were able to utilize with our previous support software, such as printer mapping integration and network drive mapping.
What problems is the product solving and how is that benefiting you?
Whether our clients are on-site, at a remote location, or even WFH, Ninja has the necessary tools to let us support them and solve IT issues quickly and efficiently.
Solid RMM tool
What do you like best about the product?
As a blind administrator and IT Engineer, who uses this application on a daily and constant basis, their move towards being more accessible is huge. It provides a feature set which allows remote access, policy management, device management, contact and user management, and simple deployment tools for both non enterprise, and enterprise level infrastructures; that just makes life easier.
They provide prompt support when needed, and are good about answering questions. They also are good about taking feedback for feature improvements, or corrections when anything seems off.
Setting up the application is also very easy, and intuitive making setups, deployments, migrations, or even script management via command line, Linux, or Powershell quick and easy.
Along with this, you can easily pull in devices via Active Directory integration using add-hock discovery jobs by just adding your primary DC, and pulling in your device registry right into the clients portal for easy deployments.
They provide prompt support when needed, and are good about answering questions. They also are good about taking feedback for feature improvements, or corrections when anything seems off.
Setting up the application is also very easy, and intuitive making setups, deployments, migrations, or even script management via command line, Linux, or Powershell quick and easy.
Along with this, you can easily pull in devices via Active Directory integration using add-hock discovery jobs by just adding your primary DC, and pulling in your device registry right into the clients portal for easy deployments.
What do you dislike about the product?
I would still like to see some improvements on the accessability side. Many of the buttons, fields and features still get listed as an unknown button, field, or object. This can make things challenging for those with low vision who do not know how to use OCR accessible tools to force information out of the web portal when working with screen reader technology. Having to use these secondary tools also makes things take more time then one would like when working through visual limitations.
I would also like to see an added key for health notifications or a means to access them via tab stops so that a screen reader may be able to identify the notice so that you know when a system needs a rebboot, or has an alert at a glance, without having to search the logs by hand.
I would also like to see an added key for health notifications or a means to access them via tab stops so that a screen reader may be able to identify the notice so that you know when a system needs a rebboot, or has an alert at a glance, without having to search the logs by hand.
What problems is the product solving and how is that benefiting you?
It gives you a unified platform to manage tickets, devices, servers, patching, and security all in one place. It eliminates the need for having multiple applications and portals for each of these individual things. It also allows for quick user management on a DC via access to a servers command line, or even having access to the AD user accounts right from the Ninja interface. It saves time, and ultimately for the clients, it saves money.
good product with new features being added frequently
What do you like best about the product?
the device overview. I like that it allows you to remove software across an organization. the inclusion of scripts is useful. overall the device control provided by ninja is strong
deployment of 3rd party software via ninja is very useful
deployment of 3rd party software via ninja is very useful
What do you dislike about the product?
I would like a better password manager integrated into ninjaone(something similar to itglue or connectwise)
device uptime graph(One thing i liked about screenconnect over ninja is that it provides a line graph showing when the computer is online. this allows us to see if the office is experiencing drops in service. right now the only data we get is a numerical value for how long the computer has been on, but not if internet has gone in that same period.)
device uptime graph(One thing i liked about screenconnect over ninja is that it provides a line graph showing when the computer is online. this allows us to see if the office is experiencing drops in service. right now the only data we get is a numerical value for how long the computer has been on, but not if internet has gone in that same period.)
What problems is the product solving and how is that benefiting you?
management of company devices (windows/mobile/snmp)
ticket management
ticket management
Very helpful to do all the IT needs to do.
What do you like best about the product?
Can manage the whole of companies machines.
What do you dislike about the product?
It times out too quickly when you are logged into Ninja
What problems is the product solving and how is that benefiting you?
Helping to deploy the AV software which isn't installing at the moment.
Pretty decent AIO platform for MSPs
What do you like best about the product?
The mostly all in one functionality has been great.
What do you dislike about the product?
Some of the customization is hard to figure out or navigate, and some key features are missing compared to other MSP platforms like ConnectWise, Freshdesk, and Atera.
What problems is the product solving and how is that benefiting you?
Allows us to manage our 800+ devices in a easy to navigate space.
NinjaRMM - It just works!
What do you like best about the product?
It's simplicity....I have access to another RMM, but chose Ninja.
What do you dislike about the product?
None. There is really nothing that I can think of.
What problems is the product solving and how is that benefiting you?
Automated Patching and Remote Management is the bread and butter for me.
Easy to use and great interface
What do you like best about the product?
Ease of use, they are adding new features, was easy to get started, good price point
What do you dislike about the product?
Interface can sometimes be hard to find things, wish was easier to click on items to get to another menu
What problems is the product solving and how is that benefiting you?
Management endpoint updates
Tech Friendly Responsive Tool
What do you like best about the product?
Compared to the previous RMM tool I have used NinjaOne is quick and responsive. The tools are well organized within the web UI and allows me to quickly find all of the information I need without searching through hundreds of pages. The installation process is quick and simple, unless it is on a Mac, however that is Apple's fault not Ninja's with the extra security prompts. When we have needed them customer support has been quick to respond. Adding additional scripts and automations is quick and easy. Can paste in PowerShell scripts or some of the other supported languages and deploy out to managed machines with ease. The policies have been great as well to install software by default for certain clients. Can just power on a new machine, install an RMM agent and allow it to do the rest including installing AV and other needed software for the client.
What do you dislike about the product?
I'm hoping that they will grow the PSA application that they have to include additional accounting software options. We are not on QuickBooks so we have been unable to use this feature.
What problems is the product solving and how is that benefiting you?
Ninja consolidates most of the tools into a single web page. The backup solution for SaaS backup does require logging into a separate page, but the majority of the tools are all in one place. Can remote into computers directly from the ticket when the affected device is linked to the ticket.
Better from the start than the competition
What do you like best about the product?
As a full service msp, NinjaOne works great for us with all of the features, tools, integrations that the platform has. The UI is smooth. Support is willing to help when you have questions.
What do you dislike about the product?
The one instance I had was getting an email for support meeting telling me it was for 9 am eastern 8 central at 752. The response was super quick but as a business owner I didn’t get to get it scheduled as I didn’t see it until 830 central
What problems is the product solving and how is that benefiting you?
NinjaOne solves my need as a msp for rmm psa platform with disaster recovery ticketing, with edr epp soc av integration, remote access tools simplifying my IT business
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