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NinjaOne - Solid platform for a growing MSP
What do you like best about the product?
NinjaOne has been a game-changer for our operations. Its intuitive interface and seamless remote management capabilities allow us to support clients efficiently without unnecessary complexity. The automation tools especially for patch management and scripting have saved us countless hours and reduced human error. We also appreciate how responsive the NinjaOne team is to feedback; they’re constantly rolling out thoughtful updates that reflect real-world MSP needs. The platform is lightweight, fast, and reliable; exactly what we need to keep our clients happy.
What do you dislike about the product?
While NinjaOne is incredibly powerful, there are a few areas where we’d love to see continued growth. For example, the reporting features, while functional, could benefit from more customization options and visual dashboards. That said, NinjaOne has shown a strong track record of listening to user feedback, and we’ve already seen improvements in this area. Any limitations we’ve encountered have been minor compared to the overall value the platform delivers.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us at Four Winds IT solve several key challenges that are common in the MSP space. One of the biggest problems it addresses is visibility and control across diverse client environments. With NinjaOne, we can monitor, manage, and support all our endpoints from a single pane of glass—no more jumping between tools or manually tracking issues.
It also solves the problem of manual, time-consuming maintenance tasks. Through its automation and scripting capabilities, we’ve been able to streamline patching, software deployment, and routine maintenance, which has freed up our technicians to focus on higher-value work
It also solves the problem of manual, time-consuming maintenance tasks. Through its automation and scripting capabilities, we’ve been able to streamline patching, software deployment, and routine maintenance, which has freed up our technicians to focus on higher-value work
Our Insight to NinjaOne
What do you like best about the product?
The ease of use has to be at the top of the list; patching and automation are also high on the list.
What do you dislike about the product?
As NinjaOne grows, sometimes items that used to work stop working, and it takes developers to fix the issues. The new interface is not user friendly, hard to naviagate compared to before.
What problems is the product solving and how is that benefiting you?
Integration with our other products has made it much easier for us to support our end customers.
Best SaaS RMM for MSPs
What do you like best about the product?
It's not owned by Connectwise or Kaseya. It's continuing to improve with regular updates. It's pretty simple to use and implement in its base setup. Support is pretty good and so far we haven't had any downtime.
What do you dislike about the product?
It's lacking in features that the big guys have, especially around compound conditions and automations. It also lacks two way integrations with major PSA providers.
What problems is the product solving and how is that benefiting you?
Just like any RMM tool, allows us to standardize patch management and device maintenance.
Good simple to use software with a fantastic support
What do you like best about the product?
Simplicity of use
Great support in case of issues
Ease of implementation
Support for winget software installations
Great support in case of issues
Ease of implementation
Support for winget software installations
What do you dislike about the product?
Software patching is sometimes not very reliable
What problems is the product solving and how is that benefiting you?
Patch management and IT assets inventory.
Great app to work with
What do you like best about the product?
I love how open to feedback NinjaOne has with customers and their transparency with their road map. Very easy to use software compared to other apps I have used in the past.
What do you dislike about the product?
The only gripe I have with NinjaOne right now is no way to chat with users outside a remote session. Would really love this feature.
What problems is the product solving and how is that benefiting you?
Definitely helps with patching and being an everyday remote tool for the day to day operations as simple to the item of disk clean ups it is very useful tool.
Taking the pain out of RMM and IT endpoint management
What do you like best about the product?
NinjaOne RMM offers a modern, lightweight alternative to ConnectWise Automate, with a user-friendly interface and cloud-native architecture that significantly reduces overhead. It excels in speed, ease of deployment, and intuitive navigation—making it particularly well-suited for MSPs seeking fast onboarding and streamlined workflows. One standout benefit observed after switching to NinjaOne was a 15% improvement in patch compliance within just one week, thanks to its straightforward policy configuration and reliable automation. NinjaOne’s remote access, scripting, and patch management capabilities are impressively responsive out of the box, requiring far less tuning than Automate. This results in shorter time-to-value, especially for teams focused on efficiency and operational clarity without the need for dedicated platform administration. Finally, the vendor is extremely supportive - tech support tickets
What do you dislike about the product?
While NinjaOne RMM streamlines operations with its modern UI and cloud-native design, it can feel limited when compared to the deep customization capabilities of ConnectWise Automate. Automate’s robust scripting engine, direct SQL database access, and extensive plugin ecosystem provide power users with granular control over nearly every aspect of the platform. NinjaOne, by contrast, abstracts much of this control behind a simplified interface. That said, its well-documented API does offer nearly the same level of data access as direct SQL access in Automate—making it a powerful tool for developers and integrators. However, those accustomed to Automate’s ability to rapidly prototype in the scripting console or build deep PSA integrations may still find NinjaOne's flexibility lacking, particularly for advanced, low-level automation or niche infrastructure needs.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it straightforward and reliable to manage a large number of IT endpoints en masse.
NinjaOne software and team is a pleasure to work with
What do you like best about the product?
I have worked with numerous IT vendors for remote monitoring and management (RMM) and general software solutions over the years. Ninja is hands down the easiest to work with. The team is responsive, and the RMM system is very straightforward to use. We have made significant progress automating the management of our clients with Ninja.
What do you dislike about the product?
I want a native integration into HALO PSA, but the notification channels work well enough. It would be nice to have the ability to combine tickets for recurring issues.
What problems is the product solving and how is that benefiting you?
Manageing large number endpoints consistently
very good service - top support
What do you like best about the product?
The script and remote service we use it every day and sell it to our client
What do you dislike about the product?
some configurations for email and ticketing service
What problems is the product solving and how is that benefiting you?
Lot of problem,
reduce time of delay and check errore
reduce time of delay and check errore
NinjaOne is a great RMM product with the flexibility to do just about anything you need
What do you like best about the product?
From my experience, NinjaOne has been relatively hands-off once you get it configured. Software deployments using conditions have been very helpful with critical software such as EDR, DNS filtering agents, etc.
What do you dislike about the product?
There are some elements of the GUI experience when it comes to navigating that aren't very intuitive but once you get used to it there are no issues.
What problems is the product solving and how is that benefiting you?
The most critical problem that NinjaOne has solved is ensuring devices are patched and have their required software. This ensures our security is not lacking across hundreds of endpoints.
NinjaOne has been the best platform we have used in a while
What do you like best about the product?
NinjaOne is revolutionizing how IT professionals work. Communication is always on par with support. Ninja has a sleek, compact, but informative UI that makes things easy finding anything you need to do. API is great to use and ease of integration.
What do you dislike about the product?
A few downsides with the MDM, as its a new product from them. Cannot auto enroll devices with Samsung's Knox.
What problems is the product solving and how is that benefiting you?
Detailed patch management message for the end user. RMM into devices to diagnose end user problems. Server patching, rebooting, and updating. Remote scripting.
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