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Has made my life as an administrator significantly easier.
What do you like best about the product?
Secure remote access - encrypted connections for remote maintenance. Comprehensive device monitoring - real-time monitoring and notifications. Automation of repetitive tasks - support for scripts (PowerShell, Shell,).
What do you dislike about the product?
Everything is easy to understand and clear.
What problems is the product solving and how is that benefiting you?
Driving updates is clear.
NinjaRMM
What do you like best about the product?
I like how you can get a snapshot of all the particulars about a PC as far as the Windows version and most everyting else about the system
What do you dislike about the product?
I do not like that it does not save my Widget settings, I have to change them each time i login
What problems is the product solving and how is that benefiting you?
Ease of remote connectivity
overall, great tool
What do you like best about the product?
Generally well thought out GUI. Lot's of information that easy to access quickly.
What do you dislike about the product?
Some items are not necessarily intuitively placed and/or may require more clicks than necessary or don't require the number of clicks expected based on the behavior of other menus.
What problems is the product solving and how is that benefiting you?
using for remote management
NinjaOne Review
What do you like best about the product?
The ability to simply drag and drop a file to the remote computer. The ability to copy paste a password from one site into the remote machine.
What do you dislike about the product?
No option to save a password for ease of access to remote in.
What problems is the product solving and how is that benefiting you?
The ability to log into a user's machine with or without the user having to do anything.
It helps me keep track of everything.
What do you like best about the product?
I like how in-depth the tracking abilities are, seeing what devices are running and how they are doing. It is easy to see what I need to see and keep up with things on a day-to-day basis.
What do you dislike about the product?
It is intimidating to dig into everything, for someone new, because at first glance it seems simple but obviously in order to fully utilize the system you have to dig a little deeper.
What problems is the product solving and how is that benefiting you?
The ability to see computers and how often they are used, as well as who is using them, really solves the issue of remotely managing multiple devices.
Great RMM solution! We use it as a daily tool.
What do you like best about the product?
We use the software as a tool for our MSP customers. This results in almost daily touchpoints. In principle, we are very satisfied with the dashboard, which is clearly designed. Much of it is self-explanatory or can be figured out by experimenting. However, through introductory coaching, almost every question can be quickly clarified or answered later. The patch management has been working very satisfactorily after the latest updates. We haven't used the automated scripts much yet, despite having been using them for a while, but there are plenty of possibilities and a lot can be integrated here. The reporting function is definitely useful. The integrated remote maintenance tool Splashtop is practical, even though we historically use a different solution for this.
What do you dislike about the product?
The mobile app still has room for improvement in terms of remote management of devices. However, this is not yet very relevant for us at the moment. We would like to see a broader integration of third-party libraries.
What problems is the product solving and how is that benefiting you?
Ninjaone helps us with centralized endpoint management, allowing the health status of endpoints to be monitored across customers.
NinjaOne is a great service that makes helping our clients quick and easy.
What do you like best about the product?
It is very straightforward to use as well as setting it up for new users. With how often I use it, being able to use it with little to no issues is nice.
What do you dislike about the product?
I wish there were more features when actually remoted onto a client's device. There is enough to get by but I feel like there are more possible items that could be included like differentiating between when a client is using the cursor versus another user using it.
What problems is the product solving and how is that benefiting you?
Being able to remotely access client computers to perform tech support.
NinjaOne is your one stop shop for Managing assets for a single company or MSP
What do you like best about the product?
Ease of use with all the tools and finding information about assets.
What do you dislike about the product?
Some of the alerting features i wish could be tailored further for example low disk space alerts we cannot modify which disk or partitions to look for.
What problems is the product solving and how is that benefiting you?
It solves our RMM need to manage between all our clients
Review for NinjaOne
What do you like best about the product?
I enjoy the functionality it brings. The interface is easy to work with as well as the information about the devices that it pulls and shows inside the tenant. It is easy to set up end users on as well as assigning them devices to remote into.
What do you dislike about the product?
I do not like the time it takes for NinjaOne to assist with getting a support ticket fixed on the NinjaOne side. For instance, deleting a tenant that if an end user creates on instead of getting an invitation.
What problems is the product solving and how is that benefiting you?
Various forms of computer and server issues. I am able to remote in and get the issue resolved quickly without having to jump through a lot of hoops getting remoted into the computer.
Effectively consistant
What do you like best about the product?
In my experience, it has provided the best experience for all the data I need for a device to be located in one place. I can push programs and systems and consistently rely on it.
What do you dislike about the product?
It could use a bit more organization, but that is not always the case.
What problems is the product solving and how is that benefiting you?
It provides a one-stop solution to admin passwords, remoting software and all the specs of a computer.
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