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New to NinjaOne but loving it already
What do you like best about the product?
Simple deployment, simple to configure but with granular options makes deployment simple and easy. Also the continuous development is great and new features released all the time.
What do you dislike about the product?
No support for 365 Global Admin with QuickConnect, although we have been told its on its way!
What problems is the product solving and how is that benefiting you?
NinjaOne has helped improve our patching and monitoring greatly, as our previous solution was clunky and outdated
An absolute night and day positive difference compared to other industry leading RMM tools.
What do you like best about the product?
I really enjoy the simplicity and intuitive nature of it's design and development. Out of the box it is so easy to use and navigate and you just know how it works with very little time needed to learn it.
What do you dislike about the product?
Honestly they are always making improvements. It's hard to say that it doesn't have what an RMM tool should. Though the reporting could be a bit better in robustness of data and versatility of report construction.
What problems is the product solving and how is that benefiting you?
The NinjaOne development team have really been on top of their game when it comes to updating and refining the NinjaOne RMM tool. One of the biggest hurdles for us has been change management processes and tracking of actions. NinjaOne has such an easy to use, access, and follow stream of actions taken for every endpoint that goes back to the endpoints onboarding (as far as I have seen) so auditing of machine changes and software installs and user logins has been absolutely wonderful and really aids us in the change management logging process.
Great Experience
What do you like best about the product?
Still in the middle of the deployment but so far.
- Ninja team has been accommodating
- mtm billing
- speed of the product
- simplification of the product (leaving automate)
- 3rd party patching
- Ninja team has been accommodating
- mtm billing
- speed of the product
- simplification of the product (leaving automate)
- 3rd party patching
What do you dislike about the product?
Need the ability to deploy agents from probes.
Some how better interface with billing for device reporting.
Some how better interface with billing for device reporting.
What problems is the product solving and how is that benefiting you?
allow us to escape automate?
A powerful tool for the job
What do you like best about the product?
Ease of use, powerful tools, simple implementations, security features, 3rd party integrations, etc
What do you dislike about the product?
I would say my biggest complaints are how NinjaOne, albeit rarely, can be sluggish/slow to respond and the lack of ability to manage Mac devices as well as Windows.
What problems is the product solving and how is that benefiting you?
We use the RMM features to manage fleets of devices as a MSP.
Why Ninja is The Best RMM Tool
What do you like best about the product?
The functions, features, scripting, layout, granular access.
What do you dislike about the product?
"Unknown error has occurred " when trying to remote in.
What problems is the product solving and how is that benefiting you?
Ninja One is consistently adding new patches and features that benefit workflows from an MSP standpoint.
Excellent service
What do you like best about the product?
I love the ease of use for this RMM and the ability to manage all of my client devices without fail.
What do you dislike about the product?
My biggest issue with NinjaOne is that sometimes we can have issues with some of the automated tasks.
What problems is the product solving and how is that benefiting you?
The best problem that NinjaOne is solving is the RMM and MDM features.
A great easy to user and user friendly experience for IT teams and end users.
What do you like best about the product?
Everything you are looking for is very easy to find. The platform as a whole is very user friendly and easy to configure for deployment. Creating automation and using automations, even seeing what automations or tasks are running is great.
What do you dislike about the product?
This is a hard field to fill but there has always been one thing I've always wished was part of Ninja. Email notifications for when automations complete. Ideally this can be configured for specific automations and disable on others.
What problems is the product solving and how is that benefiting you?
Ninja makes connecting with clients easy which expedites resolving any issues users may be having.
New Exciting Product Vendor for our organization!
What do you like best about the product?
The intuitive dashboard makes for easy navigation. This product is upping our cyber security as well as allowing for better remote management and we welcome it with open arms. Implementation was not tedious and allowed for easy deployment for staff. This product has also seamlessly integrated with our current O365 environment.
What do you dislike about the product?
So far, we do not have any complaints or dislikes for NinjaOne.
What problems is the product solving and how is that benefiting you?
What used to be handled manually, is now being automated providing patch management. This has also allowed for some great remote monitoring solutions!
Great Software!
What do you like best about the product?
Having all of the assets in one spot. Its easy to find computers in the system and run maintenance if needed.
What do you dislike about the product?
I wish there was a more comprehensive inventory aspect to it. It would be nice to assign users rather than just having the last logged-in user. Also, having a paper trail that allows us to see where the device has been, who checked it out, etc., would be helpful. Right now, we are looking at getting another piece of software to help us handle this, but it would be nice if it were built into Ninja.
What problems is the product solving and how is that benefiting you?
Device Managment.
Ninja One Review - Stambaughness Tech Solutions
What do you like best about the product?
The UI is super easy to navigate. All the options are well-placed and work effectively. Unlike ConnectWise Automate, NinjaOne does not lag whatsoever. There are many other details that I like for example:
1 . How easy it is to manage and restore from Backups within Ninja
2. The bitlocker key recovery is so easy
3. You can see the host server for a VM on the main page
4. The activity logs are easy to read without going into too many options
5. option to add some devices to your favourites
6. It is easy to implement it on a new device, although I am not a part of that team but so far I have not seen any issues
7. had to reach out to Customer support only once and it went smoothly
8. We use it everyday for 8-9 hours and I almost never complain moving away from our old RMM tool because how well it have been integrated into our daily use
1 . How easy it is to manage and restore from Backups within Ninja
2. The bitlocker key recovery is so easy
3. You can see the host server for a VM on the main page
4. The activity logs are easy to read without going into too many options
5. option to add some devices to your favourites
6. It is easy to implement it on a new device, although I am not a part of that team but so far I have not seen any issues
7. had to reach out to Customer support only once and it went smoothly
8. We use it everyday for 8-9 hours and I almost never complain moving away from our old RMM tool because how well it have been integrated into our daily use
What do you dislike about the product?
1. The chat function is not so great and can be improved. I'd like to chat with the user before connecting to their computer/ laptop.
2. Many times I am just not able to connect to a machine and keep getting an error message. So I have to ask the user to restart their computer and then I am able to connect. No pattern here, it just keeps happening randomly.
3. I want to be able to download multiple folders from backups at the same time, instead of going one-by-one.
2. Many times I am just not able to connect to a machine and keep getting an error message. So I have to ask the user to restart their computer and then I am able to connect. No pattern here, it just keeps happening randomly.
3. I want to be able to download multiple folders from backups at the same time, instead of going one-by-one.
What problems is the product solving and how is that benefiting you?
Light-weight web interface, easy UI. Easy to access backup integration and restore. You don't need a high end laptop to be able to use ninjaOne as a user
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