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Ninja One Review from the viewpoint of updates and patching
What do you like best about the product?
Run scripts on many devices
Schedule scripts for device groups
Easy policy scaling via inheritance
Many remote support tools
Run scripts in multiple contexts
Custom fields for device tracking
Schedule scripts for device groups
Easy policy scaling via inheritance
Many remote support tools
Run scripts in multiple contexts
Custom fields for device tracking
What do you dislike about the product?
Weak Mac and Linux support
Limited software reporting
No registry value reports
Lacks device settings reports
Limited software reporting
No registry value reports
Lacks device settings reports
What problems is the product solving and how is that benefiting you?
As a Senior IT Analyst managing a diverse fleet of endpoints, I’ve found NinjaOne to be a solid Remote Monitoring and Management (RMM) platform, particularly when it comes to scripting and patching workflows. Here’s a breakdown of my experience, especially from the viewpoint of updates and patching.
What Works Well
Script Execution at Scale: One of NinjaOne’s standout strengths is its ability to run large volumes of scripts across multiple devices or groups. Whether it’s routine maintenance or emergency fixes, the scheduling and targeting capabilities are robust and reliable.
Policy Inheritance: Managing patching policies across a growing number of devices is made easier with policy inheritance. It allows for scalable configuration management without duplicating effort.
Remote Support Tools: NinjaOne includes a wide array of remote access tools, which are invaluable for manual interventions. These tools integrate smoothly into the platform, reducing the need for third-party solutions.
Flexible Script Contexts: Scripts and installers can be executed in various contexts (system, user, etc.), offering flexibility for different patching and configuration scenarios.
Custom Fields: Perhaps NinjaOne’s most underrated feature, custom fields allow for detailed device tracking. This is especially useful for patching workflows where specific device attributes (like BIOS version or custom software flags) need to be monitored.
What Works Well
Script Execution at Scale: One of NinjaOne’s standout strengths is its ability to run large volumes of scripts across multiple devices or groups. Whether it’s routine maintenance or emergency fixes, the scheduling and targeting capabilities are robust and reliable.
Policy Inheritance: Managing patching policies across a growing number of devices is made easier with policy inheritance. It allows for scalable configuration management without duplicating effort.
Remote Support Tools: NinjaOne includes a wide array of remote access tools, which are invaluable for manual interventions. These tools integrate smoothly into the platform, reducing the need for third-party solutions.
Flexible Script Contexts: Scripts and installers can be executed in various contexts (system, user, etc.), offering flexibility for different patching and configuration scenarios.
Custom Fields: Perhaps NinjaOne’s most underrated feature, custom fields allow for detailed device tracking. This is especially useful for patching workflows where specific device attributes (like BIOS version or custom software flags) need to be monitored.
I’m thoroughly impressed with NinjaOne.The look and feel is modern, intuitive, and well thought-out.
What do you like best about the product?
I’m thoroughly impressed with NinjaOne – both in terms of functionality and design. The look and feel is modern, intuitive, and well thought-out. It makes day-to-day work much more pleasant and efficient.
What do you dislike about the product?
At the moment, there is no long-term performance documentation available, which would be helpful for deeper evaluations over time. Additionally, the pricing could be more competitive, especially for smaller MSPs or businesses with tighter budgets.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centralize and streamline endpoint management, patching, monitoring, and remote support – all from a single, intuitive platform. This significantly reduces our response times, improves service quality for our clients, and increases overall operational efficiency. It also minimizes tool sprawl, making our workflows much more cohesive and manageable.
Great Product For A Great Price!
What do you like best about the product?
It is helpful to be able to view all my customers in one pane of glass and manage them from a single location. I like the reporting capability and the ability to deploy software remotely.
What do you dislike about the product?
It's not as easy to work in an environment with multiple technicians. I wish it were a little more flexible in that regard.
What problems is the product solving and how is that benefiting you?
Makes it easy to provide and track remote support
Flexible and powerful product with continued enhancements and features.
What do you like best about the product?
Ease of use and power. We are really finding that NinjaRMM delivers great information helping us keep our customers safe and efficient.
What do you dislike about the product?
Some of the NinjaRMM integrations were oversold and under delivered. I know that its tough with third party integrations, but I feel like the transparency on how these integrated systems function would have led to better decision making and planning, especially during deployment.
What problems is the product solving and how is that benefiting you?
Better monitoring and alerting, better asset reporting, overall better efficiency.
Ninja's service and performance has surpassed my expectations.
What do you like best about the product?
The support provided is exceptional. It is easy to use and deploy.
What do you dislike about the product?
This is very minute but I wish the chat feature had a bubble or notification os user typing.
What problems is the product solving and how is that benefiting you?
Updating and patching endpoints and servers. The ability to have technicians and end users. We are able to give technical client users access to their machines.
NinjaOne is bang for the buck
What do you like best about the product?
It is so easy to use. The Dojo is very helpful.I am looking forward to their backup merger with DropSuite soon.
What do you dislike about the product?
Not too much. Reporting could be better.
What problems is the product solving and how is that benefiting you?
There are many problems it solves. Patch management is the biggest problem solber
Great product made even better by a fantastic support and management team.
What do you like best about the product?
Customer service and management are amazing. Patching is great. Remote control is getting very, very good.
What do you dislike about the product?
MDM product is still lacking robust features, but isn't terrible.
What problems is the product solving and how is that benefiting you?
Ease of RMM management and patching.
Solid Product
What do you like best about the product?
NinjaOne is intuitive to use and very powerful. The interface is well designed and the agent does what's it's supposed to do. The remote connect works extremely well and connects up shortly after it reboots.
What do you dislike about the product?
Support is lacking. No phone support for urgent issues. You have to open a ticket via email and setup a call if needed. It can take time for it to happen. No ticketing portal to see past tickets or open tickets.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for remote monitoring and management. The biggest problem it's solving is patch management. It does a fairly good job with Windows and 3rd party patching.
Great and functional
What do you like best about the product?
The ease of the dashboard and the simplicity of tools
What do you dislike about the product?
Backup team could use a bit more support on the weekends.
What problems is the product solving and how is that benefiting you?
Patch management it has solved and everything is automated, and backups i can trust as well as good rmm tools used daily.
Facilitate team management and day-to-day support tasks
What do you like best about the product?
Quite more intuitive than other similar applications
What do you dislike about the product?
That it doesn't notify when a connector stops working. That there are applications and processes, such as IP changes, that cannot be done in the background.
What problems is the product solving and how is that benefiting you?
I would need a license management panel for a faster request, everything that we go through a partner.
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