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The NinjaOne Community
What do you like best about the product?
I appreciate being part of a community with NinjaOne. As a single-person MSP, it gets tough out here. I have questions that I want answers to. I have ideas that I want to share. Knowing that there are like-minded individuals around me who are doing the same things really helps keep me grounded. NinjaOne is also very responsive. If I have an issue, then I can quickly get an answer.
Using NinjaOne is great! I can quickly deploy the RMM onto a client device, and the network hunting capabilities allow me to do things quickly and discreetly. I plan to use NinjaOne every day in my business, though right now I am not at that point.
Using NinjaOne is great! I can quickly deploy the RMM onto a client device, and the network hunting capabilities allow me to do things quickly and discreetly. I plan to use NinjaOne every day in my business, though right now I am not at that point.
What do you dislike about the product?
I am not a huge fan of how some features are presented.
What problems is the product solving and how is that benefiting you?
It is the backbone of my MSP business. I can see, manage, and fix client devices without haveing to go to the site. I can automate a lot of busy tasks. It makes my job easier, and allows me to focus on other things.
Ninjaone the right choice for RMM
What do you like best about the product?
Support is important and easy to access. Reliability and ease of use is always important. They do always work towards improving their platform as well taking feedback from the user base.
What do you dislike about the product?
Certain tasks if the time is missed, say you schedule something for 4pm and it's missed, doesn't have an option to try at next time it's connected. That's a bit frustrating as it forces you to use alternative methods for tasks you'd like to run on a cadence.
What problems is the product solving and how is that benefiting you?
Patching, inventory, RMM tools, backup. NinjaOne simplifies managing WFH and InOffice. Alerting. In the past it was musltiple systems, and a good deal of manual work.
All in one Platform - IT Magic
What do you like best about the product?
I really like that it has a bunch of compatible features that blend together. Ninja can handle ticketing, remoting into a laptop, patches, reporting, backups and so much more! The techs find it to be an easy platform to use. Our System Administrators are able to easily deploy pre made scripts or create their own. It has helped our team keep track of the status of our devices
What do you dislike about the product?
The patching can be an issues sometimes. It is difficult to see missed patches. You also cannot edit any posted notes on tickets.
What problems is the product solving and how is that benefiting you?
We are able to keep track of all user service tickets and directly tie them to the user and device. This is a great function for looking back on issues. We also use the remote monitoring and management to easily remote into our issues machines if they need issues. It also is a place to store our IT Documentation.
Energetic support
What do you like best about the product?
Communication is always quick and help is provided, problems can usually be solved.
What do you dislike about the product?
One gets a bit of the feeling that the assigned support agent is sometimes at a loss, but since the tool is complex and the functions are diverse, that is understandable.
What problems is the product solving and how is that benefiting you?
Since we primarily used the tool for ticketing, the problems were mainly there as well.
best software eu west
What do you like best about the product?
ninja is just awesome. Clear and understandable, few bugs, and if there are any, you have very good support.
What do you dislike about the product?
sometimes ninja remote still has problems.
What problems is the product solving and how is that benefiting you?
Many problems can be directly recognized even without remote maintenance, for example, hard drive problems.
Great Tool
What do you like best about the product?
Reports are very good, easy to export and share
What do you dislike about the product?
Sometimes getting stuck and exporting of reports takes time
What problems is the product solving and how is that benefiting you?
Easy connection to users remotely
Customer centric reports
Customer centric reports
Rock Solid RMM Solution
What do you like best about the product?
I love NinjaOne's reliability, I use it pretty much every day, and it's up 100% of the time. I also love how the automation tools make it a breeze to automate maintenance tasks without having to jump into that specific endpoint and schedule a task or write a script. It's easy to integrate with new clients, just one installation on each system and you're off to the races!
What do you dislike about the product?
My only complaint is Ninja Remote lacking a Linux application
What problems is the product solving and how is that benefiting you?
NinjaOne has been an excellent solution for endpoint management and monitoring, especially the dashboard which serves as a single pane of glass overview for all of our clients
Ninja Only Service
What do you like best about the product?
Ease of use and and ease of integration.
What do you dislike about the product?
I do not have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
The ease on managing makes things easier to monitor and address.
Efficient, fast and intuitive RMM platform with great patching and scripting tools
What do you like best about the product?
NinjaOne is by far one of the easiest RMM platforms to get started with, and the UI is both fast and intuitive. It feels modern and responsive compared to many of the competitors. The scripting functionality is powerful and flexible, and the patch management is among the best we've tested as it gives us great visibility and reliable results. The platform overalll saves us time and helps us stay proactive in our client environments.
What do you dislike about the product?
While the core platform is great, some more advanced features (like software deployment or third-party patching) still feel a bit limited. We'd also love to see better integration with maybe native management of Microsoft 365 or reporting options for non-technical stakeholders. That said, the support and development pace are strong.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us manage and monitor our entire client fleet from a single pane of glass.
Excellent RMM Software
What do you like best about the product?
Dashboard is clear, patching made easy!!
What do you dislike about the product?
Would like ability to set which update ring
What problems is the product solving and how is that benefiting you?
Ease of patching a small fleet of devices.
Automation of tasks
remote powershell made easy
Automation of tasks
remote powershell made easy
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