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great product, great support
What do you like best about the product?
easy to install on clients. offers a broad variety of configuration options. Doesn't take long to understand the admin console and implement it. Great customer support, which offers free expert meetings.
What do you dislike about the product?
Sometimes patching get's stuck in a loop, although that could be caused by our settings
What problems is the product solving and how is that benefiting you?
We are using NinjaOne to setup our clients from scratch which saves a lot of time, makes it easier and enables multiple people to do so.
We use it for centralized OS and Software-Patching to minimize security risks.
We use it to distribute new Software, changes or scripts.
We use it for centralized OS and Software-Patching to minimize security risks.
We use it to distribute new Software, changes or scripts.
Tools of the Modern IT Shinobi: NinjaRMM in Practice
What do you like best about the product?
Very simple and straightforward UI – It’s not one of those clunky RMM tools where you need a degree in archaeology to find the settings. It’s clean, intuitive, and doesn’t make you hate your job.
Solid Automation – The scripting and task scheduling are smooth. You can automate patching, updates, and other boring chores that no one wants to do manually.
What I like best about NinjaOne is their support team. Whether it's a technical issue or a product question, they consistently respond quickly with clear, helpful answers.
Solid Automation – The scripting and task scheduling are smooth. You can automate patching, updates, and other boring chores that no one wants to do manually.
What I like best about NinjaOne is their support team. Whether it's a technical issue or a product question, they consistently respond quickly with clear, helpful answers.
What do you dislike about the product?
Scripting Library Could Be Richer
While you can write and upload your own scripts, the built-in library is a bit limited. More pre-built options would be nice.
While you can write and upload your own scripts, the built-in library is a bit limited. More pre-built options would be nice.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us centralize and automate endpoint management, patching, monitoring, and remote access.
This saves us a significant amount of time, reduces manual tasks, improves response times to issues, and gives us full visibility into the health and status of our devices — all from a single pane of glass. It also improves our security posture by keeping systems consistently patched and monitored.
This saves us a significant amount of time, reduces manual tasks, improves response times to issues, and gives us full visibility into the health and status of our devices — all from a single pane of glass. It also improves our security posture by keeping systems consistently patched and monitored.
Remote made easy
What do you like best about the product?
What I like best about Ninja is that it provides a good overview, which makes it easy to understand what it is about and what is behind the individual menu items.
What do you dislike about the product?
That the date display in the menu item is not recognizable at first glance.
What problems is the product solving and how is that benefiting you?
Data backups are considered among the most common issues; thanks to the good overview in the NinjaOne dashboard, one can act quickly and correctly.
Best MDM on the market
What do you like best about the product?
Really enjoy the new Ninjaone Remote that is available. Much faster than teamviewer and also a lot less issues.
The interface is clean and intuitive, very good usability. Especially in regards to fields on a device page.
The interface is clean and intuitive, very good usability. Especially in regards to fields on a device page.
What do you dislike about the product?
Not the best for mobile devices, requiring us to use other software for android and ios devices.
What problems is the product solving and how is that benefiting you?
Easy access to end user devices for issues. Also allows us to see device data to determine issue causes.
ninja is a great tool
What do you like best about the product?
Centralized Management
Offers a unified view for monitoring, patching, remote access, and scripting.
Automation Capabilities
Automates routine tasks like patching, alerts, and maintenance.
Remote Access Tools
Integrates with TeamViewer and Splashtop for secure and fast remote support.
Offers a unified view for monitoring, patching, remote access, and scripting.
Automation Capabilities
Automates routine tasks like patching, alerts, and maintenance.
Remote Access Tools
Integrates with TeamViewer and Splashtop for secure and fast remote support.
What do you dislike about the product?
Opaque Pricing
No public pricing; quotes vary and can be higher than expected.
Limited Advanced Features
May lack depth for large MSPs or enterprises needing complex automation or network mapping.
Patch Management Issues
Some users report problems with patching third-party apps like VMware Tools or Visual C++.
No public pricing; quotes vary and can be higher than expected.
Limited Advanced Features
May lack depth for large MSPs or enterprises needing complex automation or network mapping.
Patch Management Issues
Some users report problems with patching third-party apps like VMware Tools or Visual C++.
What problems is the product solving and how is that benefiting you?
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Nr.1 RMM and Software Deployment Tool
What do you like best about the product?
Remote Managing Clients with all neeeded Data incl. Remote Tools like Remote Registry
What do you dislike about the product?
Remote Connection in NinjaRemote is instable sometimes
What problems is the product solving and how is that benefiting you?
MSP Business
Patching
Remote In to EndUsers
Software Install
Patching
Remote In to EndUsers
Software Install
Versatile RMM with great overview, minor usability drawbacks
What do you like best about the product?
I can see all systems at a glance and have the flexibility to connect via RDP, TeamViewer, or the NinjaOne client. The automation features are powerful and save a lot of time in daily operations.
What do you dislike about the product?
The client occasionally freezes and produces false alerts. When connecting via RDP, options like clipboard sharing need to be manually enabled every time. In the customer view, I would appreciate more filtering options, such as by logged-in user or operating system.
What problems is the product solving and how is that benefiting you?
It allows us to monitor and manage all client systems from a single pane of glass, which improves efficiency and reduces response times. The integrated remote access options (RDP, TeamViewer, and NinjaOne client) make it easy to quickly resolve issues without needing to switch tools. Automation helps streamline routine tasks, reducing manual work and minimizing errors. Overall, it enables us to provide faster, more consistent IT support.
Customer support simplified
What do you like best about the product?
That one can control customer computers without problems and quickly retrieve information.
What do you dislike about the product?
I would have to think for a long time to find something there.
What problems is the product solving and how is that benefiting you?
I am just a user, therefore I am not familiar with Ninja Solving.
Great product!
What do you like best about the product?
It is easy to use right away. If there are things that you aren't sure about, they have a big knowledge base. The possibilities with NinjaOne seem endless. They update and push out new features pretty regularly. It just makes my job so much easier.
What do you dislike about the product?
I haven' t found anything that I dislike about it yet.
What problems is the product solving and how is that benefiting you?
The remote management saves me so much time. Auto-patching is another huge time saver.
Great RMM tool for MSPs
What do you like best about the product?
It works very well and is easy to use, onboarding was a breeze and the continuous updates keep things moving forward.
What do you dislike about the product?
We have had quite a lot of issues with the MDM product, specifically around iOS devices.
What problems is the product solving and how is that benefiting you?
We can manage all client devices from a single portal, and the native remote app works better than most stand alone products.
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