External reviews
3,175 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great piece of software for laptop monitoring, patching, and provisioning
What do you like best about the product?
NinjaOne stands out for its clean, intuitive user interface and reliable performance. It's easy to navigate, even for newer team members, which helps reduce training time. One of the best aspects is how centralised and streamlined everything is — from device monitoring and patch management to remote access and script deployment, all in one place.
The automation capabilities are also a big win — scheduled tasks, health checks, and remediation workflows help free up time and reduce manual work. Remote access is fast and responsive, which is invaluable for resolving user issues efficiently. The alerting system is customisable and keeps us ahead of potential problems before they affect users.
The automation capabilities are also a big win — scheduled tasks, health checks, and remediation workflows help free up time and reduce manual work. Remote access is fast and responsive, which is invaluable for resolving user issues efficiently. The alerting system is customisable and keeps us ahead of potential problems before they affect users.
What do you dislike about the product?
While NinjaOne is a strong RMM platform, there are a few areas for improvement. Some features feel a bit over-simplified — for example, reporting is quite limited if you need custom or in-depth metrics. More advanced reporting or integration with external tools like Power BI would be useful.
The limited native reporting and documentation for more complex use cases can be frustrating. Also, while scripting is supported, the lack of a built-in script library or community marketplace means you often have to build everything from scratch or rely on your own repository.
The limited native reporting and documentation for more complex use cases can be frustrating. Also, while scripting is supported, the lack of a built-in script library or community marketplace means you often have to build everything from scratch or rely on your own repository.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve several key IT management challenges by centralising remote monitoring, patching, and endpoint management into a single, easy-to-use platform. Before using NinjaOne, we had to rely on multiple tools for monitoring, remote access, and automation — which made workflows inefficient and increased the risk of missing critical issues.
With NinjaOne, we can:
Proactively monitor devices and receive alerts before problems escalate
Deploy patches across Windows and third-party applications quickly and consistently
Remotely access user machines without disrupting their work
Automate repetitive tasks, such as disk cleanup and scheduled restarts
This has improved our response times, reduced manual workload, and helped ensure devices remain secure and compliant. Overall, it’s increased the efficiency of our IT support team and allowed us to provide a more reliable service to users.
With NinjaOne, we can:
Proactively monitor devices and receive alerts before problems escalate
Deploy patches across Windows and third-party applications quickly and consistently
Remotely access user machines without disrupting their work
Automate repetitive tasks, such as disk cleanup and scheduled restarts
This has improved our response times, reduced manual workload, and helped ensure devices remain secure and compliant. Overall, it’s increased the efficiency of our IT support team and allowed us to provide a more reliable service to users.
Simple setup, good remote maintenance function
What do you like best about the product?
I find the remote maintenance great. The setup was easy.
What do you dislike about the product?
I work too little with Ninja to be able to say anything about it.
What problems is the product solving and how is that benefiting you?
I use the remote maintenance from NinjaOne effectively, although I currently see little added value, as I mainly serve private customers.
Good monitoring tool but API documentation somewhat limited
What do you like best about the product?
WebUI very nice, more customizability even without admin for the overview of alarms would be nice
What do you dislike about the product?
API documentation and access to instances with the selector during login, more logs into the past if possible +90 days according to the NIS2 standard which will soon be established.
What problems is the product solving and how is that benefiting you?
API Documentation and Endpoints
Automation simplifies workflows
What do you like best about the product?
I find the automatic scheduling of jobs and remote maintenance very good, which significantly eases my work and allows me to perform scheduled restarts. The software was easy to use, which made the onboarding pleasant for me.
What do you dislike about the product?
Actually works perfectly
What problems is the product solving and how is that benefiting you?
I plan automatic restarts for customers, which was previously manual and exhausting, now I can schedule and perform them automatically, which makes the work easier.
Facilitate IT management through automation
What do you like best about the product?
I appreciate the built-in remote maintenance, which significantly eases my work by allowing access to servers and clients remotely. The ability to automate software deployment and uninstallation is also extremely useful and greatly accelerates my daily tasks. NinjaOne provides me with significant relief in my daily work, as I can keep track of server load and disk capacity.
What do you dislike about the product?
Currently, I can't say anything about that.
What problems is the product solving and how is that benefiting you?
I have much less work with remote maintenance of servers and clients. I can automatically deploy software, monitor disk capacities and CPU usage, which greatly eases my daily work.
Indispensable for client management, more German required
What do you like best about the product?
I enjoy the ability to see all customer computers and servers at a glance, which significantly simplifies my work. I also appreciate the easy connection to computers via TeamViewer, Ninja Remote, or Remote Desktop. The ability to quickly identify issues through logs and perform remote maintenance swiftly is extremely useful. Additionally, I find it advantageous to execute scripts remotely without user interaction.
What do you dislike about the product?
Every now and then, things are too English for me. I need more in German from time to time.
What problems is the product solving and how is that benefiting you?
I can finally see all customer computers and servers at a glance and connect effortlessly with TeamViewer, Ninja Remote, or Remote Desktop.
Modern and simple software deployment tool.
What do you like best about the product?
I really like the ticketing system very much. Ninja is extremely user-friendly, and thanks to the script library, automations can be created very easily.
What do you dislike about the product?
In my opinion, the error messages for failed patches are often difficult to understand, which I don't find particularly good.
What problems is the product solving and how is that benefiting you?
Keep all devices updated and provide support to users. Ninja helps a lot through automatic patch management and easy remote management.
Reliable remote monitoring with a strong range of features
What do you like best about the product?
What I like best is the clear and intuitive user interface of NinjaOne. The remote management works reliably, and tasks such as patch management or software distribution can be efficiently automated. Particularly helpful is the quick provision of information about the status of the endpoints.
Additionally, I am very satisfied with the customer support, especially the presentations of the new features. (Andre Hinz is my contact person here)
Additionally, I am very satisfied with the customer support, especially the presentations of the new features. (Andre Hinz is my contact person here)
What do you dislike about the product?
Limited customizability of dashboards
The licensing is not always clearly visible, especially when additional modules are involved. More transparency would be helpful here. Possibly with insight directly on the administrator page.
The licensing is not always clearly visible, especially when additional modules are involved. More transparency would be helpful here. Possibly with insight directly on the administrator page.
What problems is the product solving and how is that benefiting you?
Time-consuming manual IT support → replaced by remote access and automations.
Lack of transparency about device status → improved by monitoring with alerts.
Outdated software on clients → resolved by central patch management.
Complexity in customer management (for MSPs) → simplified by multi-tenancy.
Lack of transparency about device status → improved by monitoring with alerts.
Outdated software on clients → resolved by central patch management.
Complexity in customer management (for MSPs) → simplified by multi-tenancy.
Really Satisfîed !
What do you like best about the product?
Really like the clean interface. It's simple to use and efficient !
We'll have all our tools in only one UI which will be easier for our IT team.
We'll have all our tools in only one UI which will be easier for our IT team.
What do you dislike about the product?
I'm using it for a few weeks now and no complain :)
What problems is the product solving and how is that benefiting you?
We never had an inventory of all our customers computer, no patch management neither.
This two features help us a lot for our Sales and Technician Team !
Which results if proactivity for our team in sales and IT support.
This two features help us a lot for our Sales and Technician Team !
Which results if proactivity for our team in sales and IT support.
N1 changed our life
What do you like best about the product?
I am the director of the technical department at Connectis Group and I manage, among other things, large clients as an SDM. Today, I can provide these clients with a forecast budget over several years for the life cycle of their PC fleet. I wasn't able to do that before. So what I prefer are all the dashboards I can extract, which allow me to have a mapping of my clients. Not to mention the update policies that we can apply at our clients. In a Managed Services framework, it's priceless.
What do you dislike about the product?
The management of external users, for example to allow a client to have read access or for a third party (a development partner for example), must be improved.
What problems is the product solving and how is that benefiting you?
it has changed the way we manage our clients within the framework of Managed services:
- complete and accurate view of the client base and therefore possible prediction of equipment replacement
- automation of certain tasks and thus time saving
- patch management ensures client security
- improves the company's image with clients
- A single interface for multiple tools and thus simplified management both technically and financially
-...
- complete and accurate view of the client base and therefore possible prediction of equipment replacement
- automation of certain tasks and thus time saving
- patch management ensures client security
- improves the company's image with clients
- A single interface for multiple tools and thus simplified management both technically and financially
-...
showing 191 - 200