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Smooth Operating RMM System
What do you like best about the product?
Smooth Operating RMM System - works a treat, simple and innovative every is is in one place and it integrates with a lot of other remote software providers as well to build a seamless system.
there is also great granular control of permissions as well. both on technicians and end user side
customer support is fantastic - there to iron out any issues should you run into any.
there is also great granular control of permissions as well. both on technicians and end user side
customer support is fantastic - there to iron out any issues should you run into any.
What do you dislike about the product?
nothing at present - it seems to be running well at present
What problems is the product solving and how is that benefiting you?
As an all in one RMM system that leverages into other fields it makes day to day IT task a doddle.
efficient, good tools, good live statistics
What do you like best about the product?
the utility of it being able to create scripts and put them to laptops helps with security,
What do you dislike about the product?
tabs and the sections of what you would like to look for are sometimes pretty hidden
What problems is the product solving and how is that benefiting you?
patching mainly and helpdesk issues which things like remote and live status of these are useful
Save more time and speed up on system updates
What do you like best about the product?
Remotely access the server and view activity history
What do you dislike about the product?
No, Ninja are continue improving on the service.
What problems is the product solving and how is that benefiting you?
remote monitoring & management, patch management
Smooth and reliable connections
What do you like best about the product?
NinjaOne makes it very easy to support my clients remotely.
What do you dislike about the product?
I dislike that they are getting rid of teamviewer
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to easily remote into machines to solve issues quickly.
Dependable and Smooth
What do you like best about the product?
The program is very reliable. It also has a smooth UI that makes day to day information easy to access
What do you dislike about the product?
NinjaConnect is still missing some features compared to other remote tools.
What problems is the product solving and how is that benefiting you?
Their documentation has improved greatly over the years
New modules like asset management is good to see as well.
New modules like asset management is good to see as well.
NinjaOne is a lifesaver for our small IT department.
What do you like best about the product?
The ease of use. NinjaOne has allowed us to take a few disparate systems and combine them into one for a central pane of glass. With our small IT department we needed a way to be faster at diagnosing issues before they arise.
Also, the Community Support on Discord is phenomenal.
Also, the Community Support on Discord is phenomenal.
What do you dislike about the product?
Their patch management needs to be able to deploy one-off's easier. Example being if you wanted to deploy the latest from Google Chrome, you can just do a one-off install instead of having to download the MSI and create an Automation. They already have a repository
Also, they need to build a list of all the applications already installed on a machine instead of manually having to pick from the list.
Also, they need to build a list of all the applications already installed on a machine instead of manually having to pick from the list.
What problems is the product solving and how is that benefiting you?
We were using around 3 different systems to manage our machines (remote support, patching, etc). We needed a way to combine everything into one and NinjaOne solved that. Since implementing NinjaOne we have cut down support times drastically and allowed us to be more proactive when it comes to maintenance on laptops. There are times we will fix the issue before the end-user even has a chance to notify us of the problem.
Useful tool in times of home office and automation
What do you like best about the product?
What I appreciate about NinjaOne is that I can find all the necessary information about a device and have various access options that allow me to execute workarounds on the device before disturbing the user with a remote access during work. These are the essential added values for me. I use the platform multiple times a day.
Additionally, NinjaOne was very helpful during the rollout of Windows 11, which I was able to control specifically and coordinate with the users accordingly. Only with one out of 40 devices did the upgrade have to be carried out with the device in hand because it didn't work via the RMM client.
The support is good, during the integration phase you get the help you need, but you have to ask for it.
Additionally, NinjaOne was very helpful during the rollout of Windows 11, which I was able to control specifically and coordinate with the users accordingly. Only with one out of 40 devices did the upgrade have to be carried out with the device in hand because it didn't work via the RMM client.
The support is good, during the integration phase you get the help you need, but you have to ask for it.
What do you dislike about the product?
In the device overview, I would like to apply scripts to multiple machines; in my experience, this is only possible with scheduled tasks.
What problems is the product solving and how is that benefiting you?
Basically, not all devices are on-site at least once a week. Remote support is therefore the norm, and NinjaOne has proven to be very helpful so far.
Perfect tool for sales growth with easy operation
What do you like best about the product?
I find the monitoring function of NinjaOne incredibly useful because I can quickly see if devices are outdated and if a customer might soon need something new. This allows me to react much faster in sales and proactively offer solutions to the customer. I also appreciate how easy it was to set up my account and get started right away.
What do you dislike about the product?
The subject of English is still a bit of a problem. It would probably be nice to be a little more in the German world.
What problems is the product solving and how is that benefiting you?
I can identify outdated devices and respond more quickly in sales to proactively offer solutions to customers before they notice any problems.
Efficient tool for first level support with excellent value for money
What do you like best about the product?
I find it great that the setup process is straightforward and I can get started immediately. The ability to identify customer issues in advance and have easy remote access to their systems is extremely helpful. The background mode is impressive as it gives me a quick overview of system status and error messages. The price and performance are outstanding, making NinjaOne an attractive choice.
What do you dislike about the product?
Sometimes I find it a bit too English. I would sometimes wish for better support in German.
What problems is the product solving and how is that benefiting you?
I often see the problem in advance with customer inquiries and tickets and have easier remote access to help faster.
Remote Management made easy
What do you like best about the product?
I find that NinjaOne tends to cover all bases in terms of IT management, and I can do just about everything I need through NinjaOne. I can deploy images, remote into computers and run scripts when needed. The health monitor is especially useful as it will indicate what compliance issues there are with a device.
What do you dislike about the product?
The one downside I have noticed is that it can be quite slow with bulk amounts of app downloads and script running i.e. when provisioning a device for the first time.
What problems is the product solving and how is that benefiting you?
NinjaOne makes remote management of devices much simpler and streamlined, and it makes processes much more streamlined and simple.
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