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Excellent RMM tool
What do you like best about the product?
Ease of use and speed of deployment is superb
What do you dislike about the product?
Used to use Data views in ConnectWise which NinjaOne doesn't have so comparing software inventories etc is not as easy
What problems is the product solving and how is that benefiting you?
Remote access to all our customers, patching Windows client including servers. Server monitoring for disk space and downtime. Script and application deployment
Be Stealthy Like a Ninja
What do you like best about the product?
NinjaOne has completely changed how we handle remote support. It’s fast, secure, and incredibly easy to use. I can connect to any device in seconds and resolve issues without needing to be on-site. It’s saved us time, reduced downtime, and made our team way more efficient. Highly recommend it for any IT department looking to streamline their workflow.
What do you dislike about the product?
One common drawback with NinjaOne is its limited reporting capabilities, but most IT professional do not need this information.
What problems is the product solving and how is that benefiting you?
NinjaOne makes remote support fast and easy. I can access devices instantly—even unattended—and fix issues without being on-site. It’s secure, reliable, and has streamlined our workflow. Reporting could be better, but overall it’s a huge time-saver.
Fantastic All in One Management Tool
What do you like best about the product?
The remote access tool works very well. The software is very easy to use. It has the ability to integrate with our Windows environment with ease. Support is second to none.
What do you dislike about the product?
The remote access tool does not allow you to have multiple session open of the same target machine the way TeamViewer does.
What problems is the product solving and how is that benefiting you?
The ability to remote into a target computer in background mode is very useful. It allows you to log into the computer without affecting the currently logged in user.
NinjaOne is a very usefull tool to do a lot of thing
What do you like best about the product?
The all in one solution, really amazing.
What do you dislike about the product?
The only things not well done are :
- The Custom documentation per client, not much things is doable.
- The SNMP cutsom that are not already done, you need to add them manually
- The password management that is not really usefull
- The Custom documentation per client, not much things is doable.
- The SNMP cutsom that are not already done, you need to add them manually
- The password management that is not really usefull
What problems is the product solving and how is that benefiting you?
The possibility to have all at the same place
NinjaOne, the RMM tool that grows with your business
What do you like best about the product?
Ninja is an ever developing platform, with many features being added throughout each year. It is quickly becoming a one stop platform for management of my clients.
What do you dislike about the product?
Although Ninja is constantly developing new features, I feel that some tools lack features. Eg. the documentation is not something that we currently use due to the lack of compatibility.
What problems is the product solving and how is that benefiting you?
Ease of use for our technician, one platform for PSA, Remote Access, Patching & Backup.
NinjaOne setup was fast, easy and cut through my previous RMM like a hot katana through butter.
What do you like best about the product?
The most helpful thing about NinjaOne was the easy of finding what I needed in the interface. Our previous RMM was complex and you literally had to click through 10+ screens and links to find what you need. With NinjaOne, the design is simple, efficient and easy to navigate. We are about 95% through deployment and it has so far been easier to implement than our previous RMM tool.
What do you dislike about the product?
I was a little disappointed in the remote access functionality. I was used to a full remote control dashboard and I was unable to find a similar tool within the product. NinjaOne support did help me find a view that was similar to our previous tool and hopefully a few more remote management features will be added in a future release.
What problems is the product solving and how is that benefiting you?
We were really struggling with our previous RMM. Scripts and package deployments were difficult to develop and when they failed, troubleshooting was not easy to navigate. NinjaOne has found a way to simplify running scripts and deploying software to our machines.
Useful and a huge help
What do you like best about the product?
The ability to connect to a computer and help users.
What do you dislike about the product?
I hate how the settings are not saved after switching to a ticket. I wish that after you apply a filter it would save until changed otherwise.
What problems is the product solving and how is that benefiting you?
end user remote issues.
Convenient to use with powerful tools
What do you like best about the product?
The ticketing system is straightforward and helpful to use. I use it often to communicate with the rest of my team. It is also great that it can be customized as much as needed.
What do you dislike about the product?
The reporting feature can be frustrating to use.
What problems is the product solving and how is that benefiting you?
Gathering data about a user's computer is significantly easier because of this software.
Excellent Service and More than We Expected
What do you like best about the product?
The most helpful aspect of NinjaOne is that we are small IT department and it allows us to manage so much more than we had before using NinjaOne.
What do you dislike about the product?
Have not found anything yet that has caused us to dislike NinjaOne.
What problems is the product solving and how is that benefiting you?
The problems was always "what do we have or need to monitor" and now NinjaOne let's us not only monitor but also perform updates on a more regular opportunity. The connection to CrowdStrike is another huge benefit.
Ninja One Great Software
What do you like best about the product?
Very useful for remote assistance and mass machine changes.
What do you dislike about the product?
When trying to re-enable a script or automation, the button is not obvious.
What problems is the product solving and how is that benefiting you?
Makes remote patching easy, providing us with a good level of security.
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