Unified access portal has simplified user migrations and centralized device and app management
What is our primary use case?
My main use case for JumpCloud is being an implementer, which means that the user wants to migrate from an on-premise server to a cloud, so they use JumpCloud.
A quick, specific example of how I use JumpCloud for a migration project is that the user has a backend Windows Active Directory, and they want to control all the users that use company devices, such as a laptop or cell phone, and have them be managed. So, I suggest they use JumpCloud. They migrate from Windows Active Directory to JumpCloud, and I help them with the process, such as integration and how to bind the user to the endpoint and the device, such as a cell phone.
If there is any new user onboarding, I made a script to automate that. If the new user comes, it should be automated to sync to JumpCloud from the Windows Active Directory.
What is most valuable?
Based on my experience, the best features JumpCloud offers include support for most operating systems for devices and handhelds, such as iPhone or Android. The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
I find myself using the single SSO for all the applications the most because it is much easier for me to log in to one user portal, and then I can have access to all applications.
JumpCloud has positively impacted my organization because we can work more efficiently by focusing on the one user portal to use the applications.
What needs improvement?
I think JumpCloud can be improved by enhancing their support because it takes so long to get feedback from them if I have a problem with a client to solve their problem.
I would like to add more about the needed improvements, perhaps a tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases.
Customer support should be enhanced, especially the response time which should be much faster than it is now. I think it is slow.
For how long have I used the solution?
I have been working in my current field for about three years now.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
The scalability of JumpCloud is good because the JumpCloud backend is supported by AWS, which is around the world.
How are customer service and support?
I think JumpCloud can be improved by enhancing their support because it takes so long to get feedback from them if I have a problem with a client to solve their problem.
I would appreciate more content about the needed improvements, perhaps a tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases.
Customer support should be enhanced, especially the response time which should be much faster than it is now. I think it is slow.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not previously use a different solution before JumpCloud; from the beginning, I used JumpCloud.
What was our ROI?
I have not seen a return on investment, and I cannot share relevant metrics because I am just an engineer.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
Which other solutions did I evaluate?
I did not evaluate other options before choosing JumpCloud; there is no other option.
What other advice do I have?
JumpCloud is deployed in my organization as a public cloud.
I use Google Cloud as my cloud provider.
I would advise those looking into using JumpCloud that it can give you more visibility about your device, inventory, control of your application, and so on. I think it is many things in one platform. I rate this product an 8 out of 10.
Comprehensive Access and Device Management with Easy Integration
What do you like best about the product?
I really appreciate JumpCloud's ability to integrate with a multitude of third-party applications, which significantly assists us in managing user access effortlessly. The setup process is quite straightforward, making it easy for us to integrate various tools. I find the remote access feature particularly valuable as it allows us to remotely manage devices without the need for additional third-party tools. This has simplified our operations since we no longer require separate software to perform remote tasks. Additionally, the patch management functionality is incredibly helpful, enabling us to handle updates and patches directly from JumpCloud, which was previously handled by another platform. The comprehensive nature of JumpCloud allows us to manage our active directory, user access, and devices all in one place, eliminating the need for multiple applications. This makes the platform very efficient for our team.
What do you dislike about the product?
I find it inconvenient that with JumpCloud, I can't run multiple commands simultaneously to several devices. Currently, if I want to execute more than one command across multiple devices, I have to run each command separately, which is time-consuming. It would be much better if I could select a list of devices and apply multiple commands to them all at once. Additionally, the reporting feature is lacking in terms of customization. I often struggle to find report types that suit my specific needs, and having more custom reporting options would be beneficial.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for seamless user access management and device management, streamlining the onboarding and offboarding processes. Its SSO and integration capabilities enhance user experience, while remote access and patch management boost our operational efficiency.
Smooth solution for user management
What do you like best about the product?
I like JumpCloud most about the ease with which users are managed on our platforms. I use it a lot, so the usability is quite beneficial. It has features sufficient enough to deal with identity, devices and simple security checks. We connected it to Google Workspace and Slack to have new accounts synced. Once it was implemented, it simply became part of our workflow and saved us time per week.
What do you dislike about the product?
The issue with this is most concerning to me because I find it difficult to experiment with policies due to the fact that some of the settings are fixed. I am in the platform all the time, and restrictions are felt very quickly. There are parts that appear to have been half-constructed. Customer support is not always quick, but reliable, and it slows down some of our rollouts. It increases the length of projects which are supposed to be faster.
What problems is the product solving and how is that benefiting you?
Prior to JumpCloud, access was handled haphazardly across apps but now we can handle it in just a single stream of consciousness. I spend a lot of time in it and it is easy to use. Associating it with Google Workspace made our onboarding processes more streamlined. The features assist in minimizing minor problems that consumed time in the past. It has made our daily task at work a lot easier.
Seamless Onboarding and Robust Integration
What do you like best about the product?
I really appreciate how JumpCloud integrates with many applications, which makes the onboarding process seamless. We have been able to integrate it with our HR application, Google Workspace, and various third-party applications, which significantly eases our processes. The seamless integration facilitates synchronization of users from Google Workspace to JumpCloud, ensuring efficient management of our cloud directory. This ability to manage devices, user endpoints, and integrate smoothly streamlines our operations. Moreover, JumpCloud's comprehensive documentation made the initial setup process very easy for our team, as we could simply follow it to get everything configured properly.
What do you dislike about the product?
I'm currently looking for identity governance features in JumpCloud, but they are not available. Specifically, I need RBAC (Role-Based Access Control) metrics to clearly see which users have access to specific applications and understand their roles within each system. This feature would greatly enhance our ability to manage identities and roles within our organization.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage user endpoints and streamline onboarding and access revocation. Its integration with HR applications makes the onboarding process seamless.
We are happy to use JumpCloud
What do you like best about the product?
Eco friendly, easy handling, remote connection
What do you dislike about the product?
Some time facing slowness, remote session issue in some time
What problems is the product solving and how is that benefiting you?
Remote control of system & auto software application push in system, asset management
Comprehensive Active Directory with Smooth Integration
What do you like best about the product?
I find JumpCloud to be incredibly comprehensive for managing active directory, which allows me to handle our SaaS directory and endpoints with ease. The integration capabilities make managing user devices straightforward, particularly during updates, simplifying our operations. I appreciate the device management features that are part of JumpCloud, which enhance our ability to maintain control over various devices. The initial setup was seamless, even with integrations from platforms like Google, making it user-friendly from the outset. This ease of setup is particularly valuable as it streamlines the transition and maintenance processes within our system.
What do you dislike about the product?
I find the reporting features in JumpCloud somewhat limited and would appreciate more customization options. This would allow me to tailor reports to better meet my specific needs.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for managing active directory, SSO login, and endpoint management, making it easier to handle SaaS applications, device management, and updates, ensuring smooth onboarding and offboarding processes through integration with Omni HR.
All-in-One Management Made Simple and Intuitive
What do you like best about the product?
A single pane of glass for so many of our services. It makes managing users and devices very simple. The OS is very admin-friendly and intuitive.
What do you dislike about the product?
Deployment methods, and the remote assistance tool.
What problems is the product solving and how is that benefiting you?
Helping us better manage our computer policies which were all over the place when the company was younger.
Jumpcloud - a great MDM.
What do you like best about the product?
It's configurable to a very minute level, and allows the freedom to implement it at your pace, with a lot of say in how and where you fit it into your systems. It's pretty easy to integrate it into existing systems, and will streamline yours and your end user's flow of work. I've rarely had issues with it but when i did the Customer support has been great and I could always refer to their guides.
What do you dislike about the product?
The endpoint management can sometimes be a little finicky, but that is a 1/100 occurrence.
What problems is the product solving and how is that benefiting you?
MDM and compliance are essential aspects of managing devices and ensuring that security standards are met. They help organizations maintain control over their devices and data, making it easier to enforce policies and protect sensitive information.
Unifies Endpoints, Saves Time with Effective Management
What do you like best about the product?
I appreciate that JumpCloud's platform supports our entire manufacturing environment, from macOS on the factory floor used by our Artisan team, to Windows in the office. This capability allows us to manage policies and functions efficiently across different operating systems from a single console, which greatly enhances our zero trust security approach. JumpCloud simplifies the management of login scripts across various systems, which is a significant advantage for us. Additionally, the initial setup was incredibly straightforward and quick, especially when starting with our mock endpoint, saving us a considerable amount of time.
What do you dislike about the product?
I find the pricing structure somewhat confusing, especially when adding different components.
What problems is the product solving and how is that benefiting you?
JumpCloud unifies endpoint and identity access, simplifying auditing with reliable SSO. It consolidates decentralized servers and manages Linux and Windows efficiently, reducing manual tasks. Its support across devices ensures zero trust security, enhancing operational efficiency.
JumpCloud made compliance policy deployment across our devices surprisingly simple
What do you like best about the product?
I am a big fan of the way JumpCloud works with our mixed Mac and windows workstation environment on the part of device policies. It ensures that the machines of all of our creative team are patented to meet certain security baselines, such as creating time outs on screen locks or disk encryption. We also take advantage of its secure LDAP integration, and use it extensively to authenticate users to our on premise network attached storage and render farm software. Such centralization radically simplifies the control of access to our valuable production factors.
What do you dislike about the product?
The policy deployment status is at times slower to update post a workstation reboot than I would like, however, causing immediate troubleshooting to be a little less efficient. I also would like to see the coverage of particular hardware health metrics of our high performance creative machines to be more detailed to facilitate proactive maintenance. Also, it will be a nice addition to have a stronger self service portal where users can safely adjust limited local machine settings.
What problems is the product solving and how is that benefiting you?
Our biggest struggle was to standardize security posture across all our unique creative workstations particularly where there was a mix of employee and contractor devices. Prior to JumpCloud, it took a manual check a long time to ensure that all machines were set up with the appropriate firewall settings, software that was required to be installed, and encrypted. Today, with the single device management of JumpCloud, we can automatically propagate such settings and ensure that all the fleets comply. This has provided us with a lot more confidence on our security position and has provided a significant simplification of our project preparedness.
