JumpCloud
JumpCloud, Inc.External reviews
3,764 reviews
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Seamless and Easy
What do you like best about the product?
Being able to control multiple MSP clients with little overlap with ease. Our company uses it daily and has sped up our workflow considerably.
What do you dislike about the product?
When changing passwords, it regularly logs users out of Microsoft and other sessions.
What problems is the product solving and how is that benefiting you?
Increasing and speeding up Workflow
Good way to standardize access
What do you like best about the product?
I liked the way of standardizing access to the corporate environment in just one place, so we control access, password reset, and group addition here in IT all in one location.
What do you dislike about the product?
I believe that the ADM platform could have changes in its dashboard, improvements in the ways users search, and alteration of the users' names; their first names end up being last in the search and the full surname in front.
What problems is the product solving and how is that benefiting you?
Accesses, password reset, login unlocking for the equipment. Help by having everything in one place.
JumpCloud and JumpCloud Password Manager
What do you like best about the product?
JumpCloud is a great LDAP alternative to Windows Active Directory as well as the JumpCloud SSO functionality, which is very convenient in my day-to-day workflow
What do you dislike about the product?
So far, my experience with the JumpCloud LDAP and SSO has been great. However, the JumpCloud password manager (Chrome extension) has a bug that sometimes reveals my password when fields are automatically filled or even manually filled.
The worst experience was, while on a Google Meet conference, I was sharing my screen during the video call and had to sign in to a website, when I used JumpCloud password manager, it filled in the username and password field, but it revealed my password during that call WHICH WAS RECORDED (so I had to change my password immediately after that)
Another instance is when I'm logging in to our UniFi controller device, and when I go to Wireless networks to change the current WPA2-PSK, JumpCloud automatically fills that WPA2-PSK field with my saved UniFi controller password instead. After that, I had to stop using the JumpCloud password manager until that bug was fixed.
The worst experience was, while on a Google Meet conference, I was sharing my screen during the video call and had to sign in to a website, when I used JumpCloud password manager, it filled in the username and password field, but it revealed my password during that call WHICH WAS RECORDED (so I had to change my password immediately after that)
Another instance is when I'm logging in to our UniFi controller device, and when I go to Wireless networks to change the current WPA2-PSK, JumpCloud automatically fills that WPA2-PSK field with my saved UniFi controller password instead. After that, I had to stop using the JumpCloud password manager until that bug was fixed.
What problems is the product solving and how is that benefiting you?
JumpCloud as a SaaS solve our LDAP needs, which means, we don't need to deploy an on-prem Windows Server Active Directory instead, which was very helpful.
Reliable Server
What do you like best about the product?
The Helpful side of this jumpcloud is the easiest way to manage like deploying policies specially for the Scripts
What do you dislike about the product?
Some services from JumpCloud may cause slow performance on the desktop.
What problems is the product solving and how is that benefiting you?
There are some delay for enforecement.
Good solution for growing organisations
What do you like best about the product?
Easy installation of JumpCloud agent on all organisation computers, keeping them up to date, and running custom scripts through the admin panel.
What do you dislike about the product?
Admin and Management permissions could be better so IT team can give more limited access to other team members without giving them superuser permissions.
What problems is the product solving and how is that benefiting you?
Achieving necessory compliance and IT Policy enforcement.
As good as i was told it was
What do you like best about the product?
I like being able to decommission an account or wipe a device remotely. Helpful during security incidents or terminations. It has saved me time on IT tasks which isn't my main role.
I feel better knowing my org isn't using simple stale passwords or old versions of the the OS on their devices.
I feel better knowing my org isn't using simple stale passwords or old versions of the the OS on their devices.
What do you dislike about the product?
It took a great deal of technical knowledge to get it running. I'm not sure a business role could have done it.
What problems is the product solving and how is that benefiting you?
Jumpcloud filled in a number of gaps as we were pursuing SOC2 compliance. These are areas where our company need to mature, and Jumpcloud met our needs for that.
Next Generation Products For IT Industry
What do you like best about the product?
Their Device Management and permission policy
What do you dislike about the product?
Their Remote management system too bad for use
What problems is the product solving and how is that benefiting you?
AD service and some extra protection on password management
Comprehensive review for JumpCloud
What do you like best about the product?
On Normal User Perspective:
* Easy to use
- Very Direct
- When I logged on to console, I can already see the applications that is bound to me by admin
- Simplicity makes it even better.
On Admin Perspective:
* Easy to Manage the Users
* Easy to Manage the Devices connected to it
* Easy to create User Groups
* Easy to create Device Groups
* Easy to manipulate the policies of device and user groups
* Easy to patch/update the apps through Commands
* Easy to Implement on devices
* Easy to use
- Very Direct
- When I logged on to console, I can already see the applications that is bound to me by admin
- Simplicity makes it even better.
On Admin Perspective:
* Easy to Manage the Users
* Easy to Manage the Devices connected to it
* Easy to create User Groups
* Easy to create Device Groups
* Easy to manipulate the policies of device and user groups
* Easy to patch/update the apps through Commands
* Easy to Implement on devices
What do you dislike about the product?
On User Perspective:
* Non so far.
On Admin Perspective:
* Loading issue to the devices that is connected to Device Group
- When there is around 300+ devices that is bounded to the device group, rhe end user was experiencing loading
screen before login interface appear for about 3 to 5 minutes.
* Delay in reflection of commands and updates
- Sometimes when we are pushing some updates through command, it is not reflecting to other devices even when
we restart the device and confirmed that it is online, it's still not reflecting on device.
* Internet Connectivity Dependence
- The JumpCloud is reliant heavily to stable connectivity to maximize it's functionality
* On Customer Support
- Sometimes when we file a ticket, it takes time before it was addressed properly.
* Non so far.
On Admin Perspective:
* Loading issue to the devices that is connected to Device Group
- When there is around 300+ devices that is bounded to the device group, rhe end user was experiencing loading
screen before login interface appear for about 3 to 5 minutes.
* Delay in reflection of commands and updates
- Sometimes when we are pushing some updates through command, it is not reflecting to other devices even when
we restart the device and confirmed that it is online, it's still not reflecting on device.
* Internet Connectivity Dependence
- The JumpCloud is reliant heavily to stable connectivity to maximize it's functionality
* On Customer Support
- Sometimes when we file a ticket, it takes time before it was addressed properly.
What problems is the product solving and how is that benefiting you?
User and Device Management
Ease of Control on all of Devices
Fast tracking of the user's activity
Ease of Control on all of Devices
Fast tracking of the user's activity
MDM Solution
What do you like best about the product?
Jump Cloud is good product to manage the endpoin machine. ease to use and ease to implement and support is also good with good feature
What do you dislike about the product?
SSO with other is not that much good to use
What problems is the product solving and how is that benefiting you?
Jump cloud make the easy to control the endpoint systems.
Jump cloud review
What do you like best about the product?
I like most about jump cloud is allowed any heterogeneous resources to be connected and managed from single source
What do you dislike about the product?
As my personal view I don't have any particular dislike for jumpcloud need to add more features
What problems is the product solving and how is that benefiting you?
Through jump cloud we provide support to the users end to end support
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