JumpCloud
JumpCloud, Inc.External reviews
3,762 reviews
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Secure working environment made easy
What do you like best about the product?
Transparent in their communication, proper documentation, easy to setup. easy to maintain. all in one system SSO, MDM, Radius, LDAP. Ongoing development of the platform new features are often added
What do you dislike about the product?
I do not really like the logging functionality. Software management on apple devices can be better.
What problems is the product solving and how is that benefiting you?
Security, easy onboarding/offboarding employees. Zero touch Apple device installation and configuration, stay ISO compliant.
JumpCloud simplifies user access management and improves security
What do you like best about the product?
I like it because its ideal for different needs, especially for single sign-on across multiple apps. I like the ability to manage accounts and access user groups, and for added security, it boost productivity with quick and easy access. JumpCloud makes this possible.
What do you dislike about the product?
Its excellent, its a solid product but it could be improved in some areas like app integration which always requires manual configuration and lacks features.
What problems is the product solving and how is that benefiting you?
Its used for sign-on, which greatly simplifies login and provides security. It also effectively protects our information. It allows us to maintain a single password, and if it solves problems and benefits us.
Our team is secure on all devices, protecting our data and communication at all times
What do you like best about the product?
For me though, JumpCloud is at its best when it comes to security and compliance on a proactive front. Security settings like MFA that would prevent unauthorized access and data breaches can be enforced against multiple devices and applications. In addition, managing users is not the only thing JumpCloud does as we can see which devices are connected to the network and keep a secure, compliant environment in place without any holes in the cracks.
What do you dislike about the product?
I’ve also run into an issue with JumpCloud in that sometimes the syncing with legacy systems is not happening. On the surface, it will work with most modern tools but sometimes older systems are less easy to connect up and could take a little more time in the setup process. Moreover, support in troubleshooting sometimes reaches as slow as that, so we have not been able to tackle some of the issues quickly. These have caused some downtime (not completely) for brief periods.
What problems is the product solving and how is that benefiting you?
Security and how we deal with user access have improved significantly with JumpCloud. Previously, it was a major problem to track user activity across multiple devices and apps, and now it’s solved this issue. This allowed us to mitigate the risk of breaches by enforcing the use of strong passwords and MFA and simplify IT administration. The IT crew now has more time to focus on strategic work rather than reset passwords. In the end, it has made user management more secure and less time consuming.
Our IT department is significantly more relaxed and efficient now.
What do you like best about the product?
JumpCloud offers a core capability for centralized user identity management along with equipment control. Through a single system I can now handle user access control tasks easier. The software connects to different programmes to create a smooth linking process between user directories and cloud-based services. The system records user modifications and helps organisations meet security standards through its audit feature.
What do you dislike about the product?
You need to devote considerable time to installation setup because the process has many hard-to-follow steps. A clear understanding of IT infrastructure creates a major problem for small teams that depend on their own information technology systems. The system screen design includes several parts that make it hard to move between pages quickly. Customer demands fast support to fix their urgent issues.
What problems is the product solving and how is that benefiting you?
JumpCloud helps users manage access security while ensuring protection across multiple IT platforms. The manual setup of user access took too long until JumpCloud added its platform to the mix. By viewing everything from a single screen I can manage both user accounts and devices at once while saving time and protecting the most important systems with authorised access controls. Standard security measures have better compliance thanks to the system that creates users automatically and removes them.
Our remote work setup is finally secure and simple
What do you like best about the product?
The system delivers outstanding performance in its interaction with different applications together with services. The solution represents a significant enhancement of both access controls and device defense systems. Single sign-on implementation proved easy for my team members thus making them no longer need to remember multiple passwords. Through a single dashboard I can track and handle all users and devices while the system automatically manages user accounts across different platforms. It’s great for scaling operations.
What do you dislike about the product?
New platform users face major difficulties when they first start learning the system. Users need to refer to documentation for total comprehension of specific features before using them. Businesses attempting to expand their operations encounter the greatest confusion regarding the pricing system. The speed of support team response during critical situations should increase to minimize operational productivity decline from delayed responses.
What problems is the product solving and how is that benefiting you?
User access administration along with device protection worked independently before our organization started using JumpCloud. The platform consolidation has decreased the hours required to perform IT tasks thus creating space for strategic initiatives. The automated system for account provisioning and de-provisioning functions reduces human mistakes while enhancing security measures to enhance operational efficiency.
We're finally in control of our IT environment
What do you like best about the product?
One of the main advantages of the solution lies in its centralized functionality for managing devices together with identities. The single dashboard interface enables our IT team to handle everything which has considerably cut down administrative costs. The SSO capability represents a game-changing feature which allows employees to access multiple applications with their single set of credentials. The automated user account provisioning alongside de-provisioning capabilities at our organization simplifies our employee onboarding and termination procedures to maintain organizational compliance and security standards.
What do you dislike about the product?
Certain third-party applications require easier integration because their connectivity poses challenges to users. The reporting tools need additional customization features to simplify the creation of customized reports without manual modification requirements.
What problems is the product solving and how is that benefiting you?
User identity management along with device access control previously took numerous fragmented steps that required extended periods of time before leading to security vulnerabilities. Everything operates under one centralized system that manages both identity and access functionalities. The platform has improved our security stance combined with decreased chances of unapproved access attempts. The automated provisioning has streamlined both time management and access authorization to make sure users receive appropriate permissions since their first day on the job thus improving operational effectiveness.
Our IT team is finally able to focus on what matters
What do you like best about the product?
The administration of user identity and access management becomes streamlined through JumpCloud since the platform allows unified control of our complete IT infrastructure. User access permissions can be managed quickly through a simple step-by-step process that the system provides. MFA operates as a security measure by confirming that authorized staff members maintain access to protected information. Moreover this solution allows our IT personnel to work efficiently while managing both on-premises and cloud resources through its intuitive interface.
What do you dislike about the product?
Creating the system needs dedicated time but it mainly affects organizations which operate extensive technological infrastructure. System users must dedicate time to learn all capabilities that the software delivers. Users must learn how to use advanced system tools through an initial assistance program to master them. The brief data synchronization delays between different platforms have simple solutions that support teams can handle quickly.
What problems is the product solving and how is that benefiting you?
At the time when we had not implemented JumpCloud our user identity management and access handling procedures were difficult to manage. Each system used different tools which caused security complications and operation irregularities. The entire system has migrated to one unified centralized storage point. JumpCloud delivers automated access management functions which simultaneously reduces system performance errors and enhances security protection needs. JumpCloud enables our operations to function more efficiently since its data protection security features give us comfort regarding information security.
JumpCloud is very good cloud directory product but need to improve on dashboard navigation
What do you like best about the product?
The best about JumpCloud is very practical, easy to use and good for managing large organization directory. As the product is Cloud solution, it is really easy to use it remotely especially for internal IT support like me. I can solve several people's issue without having to meet them face to face. Additionally, it is really convenient for us to offboard talents from company and making sure that the access security is always on top.
The customer support team is very knowledgeable and be able to support or assist me to solve any issue while using JumpCloud.
The ability to integrate JumpCloud with other cloud solution and this feature is very convenient for me as a IT support.
The ease of implementation such as self-password reset really help me managing users in my organization and save a lot of time.
The customer support team is very knowledgeable and be able to support or assist me to solve any issue while using JumpCloud.
The ability to integrate JumpCloud with other cloud solution and this feature is very convenient for me as a IT support.
The ease of implementation such as self-password reset really help me managing users in my organization and save a lot of time.
What do you dislike about the product?
JumpCloud might need to improve on the dashboard navigation.
Example: The navigation between a user profile to another user profile.
In my case, when I want to navigate to search for another user, it is quite a hustle as I need to go back and forth especially when it comes to key in data for a lot of users.
Same goes to navigation between devices as well. As a IT admin, there will be time that I need to manage several devices in the same time. It would be nice if JumpCloud has better comprehensive dashboard especially when it comes to managing users or devices.
Example: The navigation between a user profile to another user profile.
In my case, when I want to navigate to search for another user, it is quite a hustle as I need to go back and forth especially when it comes to key in data for a lot of users.
Same goes to navigation between devices as well. As a IT admin, there will be time that I need to manage several devices in the same time. It would be nice if JumpCloud has better comprehensive dashboard especially when it comes to managing users or devices.
What problems is the product solving and how is that benefiting you?
JumpCloud provides a remote support cloud solution which solve my main problem, the needs to meet each of users in my organization when it come to troubleshooting devices or access problem. It also provides a all in one solution where it has Cloud Directory Services, MDM and SSO rather than purchasing each feature with several products/vendors.
Very good and intuitive UI, I love the product, but it’s still lacking some key features.
What do you like best about the product?
Nice UI, easy to find what you are looking for.
Good responses from the support team.
Support for all major OS.
Good community guides & tutorials.
API and terminal access.
Passwrod manager.
Good responses from the support team.
Support for all major OS.
Good community guides & tutorials.
API and terminal access.
Passwrod manager.
What do you dislike about the product?
The navigation can be better, for example, to be able to open a device as a tab and minimize it instead of Closing it and going back and forth to the same place.
Password manager must have a centralized way of backing up all users’ passwords!
Better Mac pre-build policies & functionality.
Patch management of 3rd party apps.
Password manager must have a centralized way of backing up all users’ passwords!
Better Mac pre-build policies & functionality.
Patch management of 3rd party apps.
What problems is the product solving and how is that benefiting you?
MDM is easy to install, and Apple BM integration works well.
A centralized way to control both Mac and Windows devices.
Remote control from the management console.
A centralized way to control both Mac and Windows devices.
Remote control from the management console.
Ease of use, user friendly and I like the simplicity. Great UI also.
What do you like best about the product?
Great for Identity and access management
What do you dislike about the product?
Not sure i have one for now, it’s been great so far
What problems is the product solving and how is that benefiting you?
Having to manage devices and users in a central location.
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