JumpCloud
JumpCloud, Inc.External reviews
3,762 reviews
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Simple to implement from day 1
What do you like best about the product?
From the initial demo and kick off calls, the JumpCloud team was super supportive. They provided resources and personal touch points to ensure I was getting the most out of my demo. Even through the negotiations and agreement process they were understanding and supportive throughout.
The integration into our HRIS system was also a very easy 2 minute process to help keep one single source of truth for employee/user data ensuring data integrity and reducing the opportunity for human error.
From there, the tool was easy to use and implement for my 180+ endpoints. I even used their JCADMU (Active Directory Migration Utility) to convert my previous Azure AD user accounts to local accounts to speed up the process. I was able to complete over 100 user migrations in just under 6 weeks (long weekend included!) as a single resource. This included both Macs and PCs.
I can now setup and deploy a new user with a computer in just under 1 hour compared to the 4 it used to take previously.
I've been watching JumpCloud for a long time, and I'm so happy I was finally able to take the plunge and become a customer!
The integration into our HRIS system was also a very easy 2 minute process to help keep one single source of truth for employee/user data ensuring data integrity and reducing the opportunity for human error.
From there, the tool was easy to use and implement for my 180+ endpoints. I even used their JCADMU (Active Directory Migration Utility) to convert my previous Azure AD user accounts to local accounts to speed up the process. I was able to complete over 100 user migrations in just under 6 weeks (long weekend included!) as a single resource. This included both Macs and PCs.
I can now setup and deploy a new user with a computer in just under 1 hour compared to the 4 it used to take previously.
I've been watching JumpCloud for a long time, and I'm so happy I was finally able to take the plunge and become a customer!
What do you dislike about the product?
The JCADMU tool isn't perfect, and even working with their support we couldn't find a solution to the issue I was seeing (active profile despite the fact that the PC was shutdown and the account never accessed) but I found a workaround using Safe Mode (not ideal but did work in the particularly stuck cases) to resolve those on my own.
As well, since JumpCloud isn't as big of a player in the space (compared to a Microsoft or Okta), they aren't included as a default configuration for some SSO apps, so having to create the custom integrations is a bit more tedious.
As well, since JumpCloud isn't as big of a player in the space (compared to a Microsoft or Okta), they aren't included as a default configuration for some SSO apps, so having to create the custom integrations is a bit more tedious.
What problems is the product solving and how is that benefiting you?
Single platform for managing and deploying Mac, Linux and Mac devices. We also use it for software deployment to ensure all new laptops receive the same software, and ad-hoc requests can be handled with 1 to zero touch. This also allows us to limit the amount of administrative access we need to to provide to our users lowering our potential for other IT issues.
We also have the automated account creations for our Google Workspace and Microsoft accounts, which speeds up out onboarding and also improves the employee experience.
We also have the automated account creations for our Google Workspace and Microsoft accounts, which speeds up out onboarding and also improves the employee experience.
Good to implement and ease of use, needs to improve Apple MDM section
What do you like best about the product?
Really complete platform, great to set users in the center of the management, great variety of modules and implementation, also good to have a single product for protect and SSO automatically deployment. Perfect to mange different platform of clients and apply easily configurations and policies. We also received support for first implementation.
What do you dislike about the product?
Lacks of functions in the Apple MDM section, missing ChromeOS management.
What problems is the product solving and how is that benefiting you?
Managing different client solutions, centralizing user management, enforcing security rules and delivering compliances, easily delivering SSO.
Easy to use!
What do you like best about the product?
Jumpcloud 's integration makes processes much simpler and streamlined- very easy to navigate the system!
What do you dislike about the product?
The system may be complicated for end users
What problems is the product solving and how is that benefiting you?
Everything feels secure with JumpCloud
6 month review
What do you like best about the product?
Easy to use
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
Covers a lot of needs (2fa, encryption, mobile device management, updates)
reasonably priced with our education discount
implementation team is very knowledgable
What do you dislike about the product?
support is average, far from the worst, but they generally just send you an article you've probably already looked at before they start to help you
What problems is the product solving and how is that benefiting you?
They help me get a lot done under one platform, while having a very diverse set of users and equipment to support
Good device management and password manager experience
What do you like best about the product?
The password manager and device management are easy to use and configure.
What do you dislike about the product?
Exporting data is sometimes not the easiest.
What problems is the product solving and how is that benefiting you?
Keeping track of all devices from the company and solving issues when they arise. Also sharing passwords easily between colleagues.
Connects well with our startup stack - and easily
What do you like best about the product?
- Natively integrates with Vanta (SOC2 compliance)
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
- Can be used with Google Workspace as the IAM
- Good set of out of the box MDM device management policies
- Easy device provisionning via Apple Business Manager
- Compatible pretty much all OS
What do you dislike about the product?
I would love the see Jumcloud add more ZTNA features along the line of what Cloudflare Access offers to have a single tool to secure that flow.
What problems is the product solving and how is that benefiting you?
Management our fleet of endpoints with are not all Mac OS based.
Helpful product
What do you like best about the product?
We appreciate the built-in SSO, MDM, and MFA capabilities. The documentation is thorough, and the support community is active and responsive.
What do you dislike about the product?
While JumpCloud covers a wide range of features, there are a few areas that could be improved:
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
1. Admin UI experience: The interface can feel unintuitive or clunky at times, especially when managing large numbers of users or devices. Some workflows require more clicks than necessary
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centrally manage user identities, devices, and access across a distributed, cloud-based team.
Simplicity
What do you like best about the product?
I like that everything is really easy to set up and doesn't require a lot of maintenance. The company is open to listening to its clients on what features to add next.
What do you dislike about the product?
There is no option to cancel/edit when you schedule a user for suspension.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize and streamline identity and access management across our organization. By consolidating directory services, SSO, and device management into one platform, we’ve significantly reduced the complexity of onboarding and offboarding users, improved our security posture, and ensured compliance with internal and external security requirements. The ability to automate provisioning based on roles and enforce policies at the device level has saved us time and reduced manual errors. Overall, JumpCloud has enabled our small IT team to operate more efficiently while scaling with the needs of the business.
Very responsive support. Product works well.
What do you like best about the product?
At a glance connectivity. Easy to bind to users. Easy to set up users and laptops.
What do you dislike about the product?
The reporting could be easier. You have to use api or powershell. There is not a robust built in reporting product.
What problems is the product solving and how is that benefiting you?
Single point of control for windows laptops and macbooks.
Simplified apps access and login
What do you like best about the product?
I like using JumpCloud because it has simplified access and login process to all my work application using SSO and 2FA security module. I only need to remember one primary password because JumpCloud has integrate with all my application that my company use for work.
What do you dislike about the product?
Sometimes when using the pre-filled username and password, the details isn't pop-up on the text field. I have to open my password storage manually and find the details.
What problems is the product solving and how is that benefiting you?
I use SSO and 2FA to add more security layers to access to sensitive work application. JumpCloud also send reminder for me to change my password for every three months.
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