JumpCloud
JumpCloud, Inc.External reviews
3,762 reviews
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"Streamlined Device and Identity Management in One Platform"
What do you like best about the product?
"JumpCloud's LDAP and MDM Features Make User Management Effortless"
What do you dislike about the product?
Reporting Could Be More Robust
The reporting and audit logs could be improved with more in-depth, customizable reports for better compliance tracking.
The reporting and audit logs could be improved with more in-depth, customizable reports for better compliance tracking.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us unify identity, device, and access management under one cloud-based platform. It has replaced the need for traditional on-prem solutions like Active Directory, especially in our hybrid or remote work environment.
Effortless User and Device Management
What do you like best about the product?
iItsseamless integration capabilities—especially with RADIUS and SSO. The platform makes it incredibly easy to centralize identity management across all our tools. RADIUS support allows secure VPN authentication using the same credentials as everything else, which greatly simplifies access control. The SSO integrations are broad and straightforward to configure, giving users a consistent login experience across dozens of critical applications. This has significantly reduced IT overhead and improved both security and user convenience
What do you dislike about the product?
While JumpCloud is a strong platform, there are a few areas for improvement. The user interface can feel a bit clunky at times, especially when managing larger groups or complex policies. Some advanced features—like more granular role-based access control (RBAC) or deep reporting—could be more intuitive or better documented
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us centralize and secure user authentication across multiple systems, which was previously fragmented and hard to manage. By using RADIUS, we’ve streamlined authentication for network devices and VPN access, ensuring users authenticate using a single identity. VPN authentication is now tightly integrated and more secure, reducing the need for separate credential management. The SSO capabilities allow users to access key applications through a unified login, improving user experience and reducing password fatigue. Overall, JumpCloud has simplified access control, enhanced security, and saved us significant time in IT operations.
I'm probably using just a fraction of JumpCloud, but it works great
What do you like best about the product?
Easy to manage devices, policies and users
What do you dislike about the product?
Onboarding new devices might've been easier, but I'm not sure how much of this has to do with JC and how much with the endpoint OS
What problems is the product solving and how is that benefiting you?
We're using it for device management and policy enforcement, required for compliance purposes.
Jumcloud is great
What do you like best about the product?
It's easy to enroll and manage devices, and it's very stable et reliable.
What do you dislike about the product?
The lack of rule complexity for scoping. There's only "AND", not "OR" conditions, and we can't exclude groups from the scoping conditions, only devices.
What problems is the product solving and how is that benefiting you?
It fixes all the problems that we would have without a good MDM solution
Review
What do you like best about the product?
The interface is very user-friendly and easy to navigate
What do you dislike about the product?
The documentation could be more detailed and better organized.
What problems is the product solving and how is that benefiting you?
JumpCloud helps centralize identity management, reduce IT overhead, and improve user onboarding/offboarding through automated workflows. It also enhances security with consistent access policies across environments.
simple security
What do you like best about the product?
it simplifies my login authentication process across my corporate services.
What do you dislike about the product?
no issues to report. Jumpcloud has been an improvement.
What problems is the product solving and how is that benefiting you?
overly complicated manual authentication.
Good Cloud Tool
What do you like best about the product?
Device management so far but it need more improvement on the MDM
What do you dislike about the product?
Limited feature on the MDM, needs more improvement on that
What problems is the product solving and how is that benefiting you?
Managing the remote devices
Effortless User and Device Management Across Platforms
What do you like best about the product?
From a macOS administration perspective, the cross-platform device management is a standout feature. Being able to enforce security policies, deploy software, and manage local accounts across macOS, Windows, and Linux from one place is a huge time-saver.
Security-wise, features like MFA, conditional access policies, and SSH key management give us enterprise-grade control without the complexity.
Security-wise, features like MFA, conditional access policies, and SSH key management give us enterprise-grade control without the complexity.
What do you dislike about the product?
Limited Advanced macOS MDM Controls: For macOS environments, some advanced MDM capabilities—especially those around bootstrap tokens, kernel extension approvals, and declarative device management—are more limited compared to Apple Business Manager integrated solutions.
Reporting and Logging: While basic logging is available, detailed audit trails and event reporting (e.g., real-time login events, policy enforcement logs, or failed access attempts) could be more granular and customizable without requiring API workarounds..
Reporting and Logging: While basic logging is available, detailed audit trails and event reporting (e.g., real-time login events, policy enforcement logs, or failed access attempts) could be more granular and customizable without requiring API workarounds..
What problems is the product solving and how is that benefiting you?
umpCloud is solving the challenge of centralized identity and device management across a heterogeneous environment—macOS, Windows, and Linux—all without the need for on-prem infrastructure. This is particularly valuable in a hybrid or remote workforce where traditional domain-based management like Active Directory falls short.
Jumpcloud for IT monitoring.
What do you like best about the product?
Jumpcloud assists system administrators in monitoring users' daily activities on their devices. One of the main advantages of Jumpcloud is that it enables IT administrators to check whether users and their devices are active during office hours.
What do you dislike about the product?
The main thing i don't like about Jumpcloud is it provides sudo priviliges to the account which i haven't given permission to. Other than that Jumpcloud is effective to use.
What problems is the product solving and how is that benefiting you?
Business problem that jumpcloud is helping me is to protect the data of our customers. Customer are satisfied that we use jumpcloud for our security control.
Good tool with a good service team
What do you like best about the product?
Good service team that goes into the weeds
What do you dislike about the product?
Integrations are not as straightforward as they seem
What problems is the product solving and how is that benefiting you?
MDM for remote staff members
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