JumpCloud
JumpCloud, Inc.External reviews
3,762 reviews
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Jump cloud is more user friendly
What do you like best about the product?
Its more user friendly and easy to navigate at the same time offering highest security.
What do you dislike about the product?
Compatability the more applications and more buildin apps
What problems is the product solving and how is that benefiting you?
Secure enviornment
JumpCloud is a Very Powerful Device Management Tool
What do you like best about the product?
- It is relatively simple to set up on client's computers.
- There are many different scripts and templates you can use to handle issues remotely.
- It's remote support feature works very smoothly on Mac computers compared to other RMM software.
- There is a large knowledge base of easy to follow documentation for JumpCloud.
- There are many different scripts and templates you can use to handle issues remotely.
- It's remote support feature works very smoothly on Mac computers compared to other RMM software.
- There is a large knowledge base of easy to follow documentation for JumpCloud.
What do you dislike about the product?
- The only thing that can make things complicated it the need for end user consent when remoting in. Sometimes an end user would prefer we work on their device when they are out of the office and we cannot use the remote support feature unless they are there to accept the connection.
What problems is the product solving and how is that benefiting you?
Some of our clients primarily use Macs in the office, so we can't join them to a domain like a PC. JumpCloud solves this issue by tying in their Mac account to their company domain email.
JumpCloud helps
What do you like best about the product?
I like that all of my company approved apps are located in JumpCloud so I am not having to look for log-in links,
What do you dislike about the product?
I wish I didn't have to sign into the programs after jumping through the JumpCloud verification hoops.
What problems is the product solving and how is that benefiting you?
Tracking sign on links
Effortless Identity and Device Management for Modern IT Teams
What do you like best about the product?
JumpCloud provides a centralized, cloud-based platform that simplifies how we manage identities, devices, and application access. As an IT admin, I’ve found it very easy to configure and manage, even across remote teams.
The Protect app's push notifications for MFA are a standout feature—way more convenient than manually entering OTPs every day. I also love the password manager browser extension, which securely stores and autofills credentials, improving both user experience and security.
The Protect app's push notifications for MFA are a standout feature—way more convenient than manually entering OTPs every day. I also love the password manager browser extension, which securely stores and autofills credentials, improving both user experience and security.
What do you dislike about the product?
One area for improvement would be integrating the password manager extension with the application launcher, similar to the OKTA browser extension. Having a unified interface for app access and password management would streamline workflows even further.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centralize identity and access management.
With JumpCloud, we now have a single platform to:
1. Provision and manage user accounts across different systems and applications
2. Enforce MFA and secure login workflows with features like push notifications
3. Securely store, autofill and share passwords using the browser extension
This has significantly reduced administrative overhead, improved user experience, and strengthened our overall security posture.
With JumpCloud, we now have a single platform to:
1. Provision and manage user accounts across different systems and applications
2. Enforce MFA and secure login workflows with features like push notifications
3. Securely store, autofill and share passwords using the browser extension
This has significantly reduced administrative overhead, improved user experience, and strengthened our overall security posture.
MDM for our company
What do you like best about the product?
Easy to manage remote computers, it has remote the computer function for admins and easy to connect with azure.
What do you dislike about the product?
there is no option to sync the display name with azure ad. it only fetch the first and last name from JumpCloud.
It is better to have this function since there are some employees that prefer to be called differently from their legal name
It is better to have this function since there are some employees that prefer to be called differently from their legal name
What problems is the product solving and how is that benefiting you?
since we have a lot of remote users, it is easy to deploy policies, install apps, leverage their access in the computer, and remote session, while the password recovery is on self-service.
JumpCloud simplifies IT operations by centralizing user and device management with a clean interface
What do you like best about the product?
The unified directory and cross-platform device management are incredibly useful. I appreciate how easy it is to onboard users, enforce security policies, and integrate with cloud services like Google Workspace and Microsoft 365. The UI is modern and intuitive, making daily administration tasks efficient.
What do you dislike about the product?
Some advanced configurations require a bit of a learning curve, especially around conditional access and scripting for policies. Reporting capabilities are also somewhat limited compared to larger enterprise solutions, and mobile device management could use more features. Support response time varies depending on the plan.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the challenge of managing user identities, devices, and access across multiple systems and cloud apps, all from one platform. It eliminates the need for on-prem Active Directory, which is especially valuable in hybrid or fully remote work environments. The platform makes it easy to enforce security policies like MFA, manage credentials, and deploy consistent settings across various devices. As a result, IT operations are more streamlined, user onboarding/offboarding is faster, and compliance is easier to maintain.
JumpCloud is a robust cloud directory platform with room for improvement and evidenced improvement
What do you like best about the product?
The ability to manage many different types of devices in one platform is amazing. The Password Manager is a great tool for our users as we have a lot of different departments needing a lot of different and continually changing passwords. Remote Assist is also phenomenal - we are spread across the country yet have our IT team in only one region. We can remotely manage entire other regions via JumpCloud.
What do you dislike about the product?
JumpCloud lacks compatibility with Google devices which is a bummer. We have a lot of Chromebooks that would be lovely to manage in JumpCloud. But also this may be a Google decision to keep users on Google Admin. JumpCloud also has some tedious, annoying features that would be nice if they were customizable to the user. For example, to reset a password you cannot use any of the past 3 passwords. We have pre-determined passwords for many devices, so we have to reset passwords 3 times to get them back to their original one.
What problems is the product solving and how is that benefiting you?
JumpCloud recently rolled out a much better filtering system for Devices. That was a huge win to quickly search for specific devices. We manage many devices remotely so half the battle is finding the right device in order to perform the necessary changes.
Mostly good
What do you like best about the product?
It works, password sharing was a big plus for our organization
What do you dislike about the product?
The constant need to sign in again, even multiple times per day. Some basic things (such as how to share passwords) are not intuitive.
What problems is the product solving and how is that benefiting you?
We use JumpCloud for a variety of things, but mostly remote support and management of devices, software, security and policy across a dispersed workforce of over 100 people. Additionally, we have implemented the password manager not just to manage passwords but mostly to be able to manage the sharing of passwords across the organization.
JumpCloud Review
What do you like best about the product?
Keeping an eye on the health of the devices
What do you dislike about the product?
Sometimes the issues that the MDM can cause
What problems is the product solving and how is that benefiting you?
Keeping an eye on company devices
A lot of great tools for the price
What do you like best about the product?
There are a lot of great features in JumpCloud for the price point - MDM, IAM, Password Management, SaaS security, Zero Trust. It's a powerful set of tools and JumpCloud is iterating very quickly.
What do you dislike about the product?
There are a few features that are lacking in comparison to competitors, but workarounds exist.
What problems is the product solving and how is that benefiting you?
JumpCloud has benefited us greatly in the areas of MDM, compliance, password management, and SSO.
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