JumpCloud
JumpCloud, Inc.External reviews
3,762 reviews
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External reviews are not included in the AWS star rating for the product.
Great blend of power and simplicity
What do you like best about the product?
What truly stands out is how JumpCloud unifies identity, access, and device management into one powerful, yet incredibly intuitive, cloud-based platform. Implementation from JumpCloud's point of view has been easy. This has significantly streamlined our IT operations, making what could be complex tasks remarkably straightforward and efficient. We use JumpCloud daily as it is integrated with our Google Workspace.
Support, when asked has been friendly and helpful.
Support, when asked has been friendly and helpful.
What do you dislike about the product?
While JumpCloud excels in many areas, there are times when its usage logic isn't perfectly intuitive, requiring a bit more effort to achieve certain configurations. Additionally, we've noticed some features offered by competitors are currently absent, which occasionally necessitates workarounds or limits advanced functionality in specific niche scenarios.
What problems is the product solving and how is that benefiting you?
We needed a simple MDM solution and JumpCloud has been it.
Managing Devices and Access in the Cloud Era – A JumpCloud Admin's Perspective
What do you like best about the product?
As a JumpCloud admin, I rely heavily on its cloud-native directory platform to manage our distributed environment efficiently and securely. The ability to configure and control Device Groups allows us to segment and enforce policies based on organizational roles and risk profiles, improving our operational structure and endpoint hygiene.
We're leveraging RADIUS-as-a-Service to authenticate users on our network infrastructure, which eliminates the complexity of managing on-prem NPS servers and ensures secure Wi-Fi and VPN access using centralized credentials. With Policy Management, I can deploy and enforce device security baselines—such as screen lock timers, encryption, and firewall settings—at scale across macOS and Windows systems, using templated or custom policies.
Mobile Device Management (MDM) gives us full lifecycle control of our Apple devices, enabling zero-touch enrollment, configuration profiles, and remote wipe capabilities. Meanwhile, Software Management allows us to automate package deployments and updates across fleets, drastically reducing time spent on manual installs and patching.
We’ve also structured our access model using User and System Groups, which simplifies the application of SSO, command scripts, and policies with granular control. JumpCloud’s architecture supports our Zero Trust initiatives, while significantly reducing the complexity and cost associated with traditional domain controllers or hybrid AD setups.
Overall, JumpCloud empowers our IT operations with scalable, policy-driven management, making identity and device control seamless across our hybrid cloud environment.
We're leveraging RADIUS-as-a-Service to authenticate users on our network infrastructure, which eliminates the complexity of managing on-prem NPS servers and ensures secure Wi-Fi and VPN access using centralized credentials. With Policy Management, I can deploy and enforce device security baselines—such as screen lock timers, encryption, and firewall settings—at scale across macOS and Windows systems, using templated or custom policies.
Mobile Device Management (MDM) gives us full lifecycle control of our Apple devices, enabling zero-touch enrollment, configuration profiles, and remote wipe capabilities. Meanwhile, Software Management allows us to automate package deployments and updates across fleets, drastically reducing time spent on manual installs and patching.
We’ve also structured our access model using User and System Groups, which simplifies the application of SSO, command scripts, and policies with granular control. JumpCloud’s architecture supports our Zero Trust initiatives, while significantly reducing the complexity and cost associated with traditional domain controllers or hybrid AD setups.
Overall, JumpCloud empowers our IT operations with scalable, policy-driven management, making identity and device control seamless across our hybrid cloud environment.
What do you dislike about the product?
JumpCloud is excellent for unified identity and device management across platforms, but it still lacks:
Granular admin roles
Deep MDM/MAM features
Enterprise-level compliance tooling
Advanced analytics and real-time monitoring
It’s perfect for cloud-first, mid-size teams with mixed OS environments—but large enterprises or orgs with heavy compliance or Apple/Windows specialization may need complementary tools.
Granular admin roles
Deep MDM/MAM features
Enterprise-level compliance tooling
Advanced analytics and real-time monitoring
It’s perfect for cloud-first, mid-size teams with mixed OS environments—but large enterprises or orgs with heavy compliance or Apple/Windows specialization may need complementary tools.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us consolidate and streamline multiple IT functions—specifically around identity, device, and access management—into a single, cloud-based platform. We're using RADIUS for secure network authentication, which eliminates the need for maintaining on-prem RADIUS servers. With Device Groups and Policy Management, we can enforce consistent security configurations across our entire device fleet, saving hours of manual setup and reducing security risks.
Through Mobile Device Management (MDM) and Software Management, we automate OS-level settings and software deployment, keeping endpoints compliant and up to date. The use of Groups lets us efficiently organize users and systems, apply role-based access policies, and scale configurations across departments.
The biggest benefit has been improved operational efficiency, enhanced visibility, and a stronger zero-trust security posture—all while reducing the number of tools and overhead required to manage our IT environment.
Through Mobile Device Management (MDM) and Software Management, we automate OS-level settings and software deployment, keeping endpoints compliant and up to date. The use of Groups lets us efficiently organize users and systems, apply role-based access policies, and scale configurations across departments.
The biggest benefit has been improved operational efficiency, enhanced visibility, and a stronger zero-trust security posture—all while reducing the number of tools and overhead required to manage our IT environment.
Too easy to manage :)
What do you like best about the product?
It's particularly beneficial for organizations seeking a centralized solution to manage users, devices, and access controls across various operating systems and applications.
What do you dislike about the product?
There is nothing I dislike in JumpCloud.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies IT operations by unifying identity, device, and access management in the cloud. It replaces legacy tools like Active Directory with a cloud-native directory that supports multiple OS platforms (Windows, macOS, Linux).
It strengthens IAM by centralizing user provisioning, enforcing MFA, and enabling role-based access. SSO support reduces password fatigue by allowing users to access all apps with one login, improving security and user experience.
With MDM, admins can enforce security policies, remotely manage, lock, or wipe devices. This is crucial for supporting hybrid or remote teams. Built-in remote support tools and integrations streamline helpdesk tasks and reduce response time.
It strengthens IAM by centralizing user provisioning, enforcing MFA, and enabling role-based access. SSO support reduces password fatigue by allowing users to access all apps with one login, improving security and user experience.
With MDM, admins can enforce security policies, remotely manage, lock, or wipe devices. This is crucial for supporting hybrid or remote teams. Built-in remote support tools and integrations streamline helpdesk tasks and reduce response time.
JumpCloud
What do you like best about the product?
Centralized Identity & Access Management
JumpCloud acts as a cloud directory platform, which replaces or supplements Active Directory. It allows you to manage user identities, devices, and access to resources (on-prem and cloud) all in one place. This consolidation reduces tool sprawl and simplifies operations.
2. Cross-Platform Device Management
It supports Windows, macOS, and Linux—which is rare in many traditional device management tools. This makes it especially appealing for organizations with diverse environments.
JumpCloud acts as a cloud directory platform, which replaces or supplements Active Directory. It allows you to manage user identities, devices, and access to resources (on-prem and cloud) all in one place. This consolidation reduces tool sprawl and simplifies operations.
2. Cross-Platform Device Management
It supports Windows, macOS, and Linux—which is rare in many traditional device management tools. This makes it especially appealing for organizations with diverse environments.
What do you dislike about the product?
Limited SSO App Catalog (Compared to Okta)
While JumpCloud does support SSO, its pre-built app catalog is smaller than that of competitors like Okta or Azure AD. You can add custom SAML apps, but it requires more manual setup.
2. Linux Device Management Still Maturing
Although JumpCloud supports Linux device management, it’s not as robust or seamless as its Windows/macOS support. Some Linux tasks might require manual intervention or scripting.
While JumpCloud does support SSO, its pre-built app catalog is smaller than that of competitors like Okta or Azure AD. You can add custom SAML apps, but it requires more manual setup.
2. Linux Device Management Still Maturing
Although JumpCloud supports Linux device management, it’s not as robust or seamless as its Windows/macOS support. Some Linux tasks might require manual intervention or scripting.
What problems is the product solving and how is that benefiting you?
Fragmented Identity and Access Management
Problem: Organizations often juggle multiple tools—Active Directory, VPNs, SSO providers, and local device policies—to manage identities and access.
How JumpCloud Helps: It unifies directory services, SSO, MFA, RADIUS, and device management into one platform, reducing tool sprawl and manual overhead.
Problem: Organizations often juggle multiple tools—Active Directory, VPNs, SSO providers, and local device policies—to manage identities and access.
How JumpCloud Helps: It unifies directory services, SSO, MFA, RADIUS, and device management into one platform, reducing tool sprawl and manual overhead.
Had a good experience
What do you like best about the product?
JumpCloud policies work very fine. Loved those.
What do you dislike about the product?
As of now, nothing is there I would say I dislike, but looking for betterment as always.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving remote assistance issues along with policy enforcement which was a primary security requirement for a startup like ours.
it is working very good
What do you like best about the product?
JumpCloud is great for unifying user, device, and access management across platforms with a cloud-native, easy-to-use interface. it good and user friendly gui is helping on the ease of use and implementation also simple. we are getting the timely and effective customer support. integrations are easy with google and other platforms. we are using he service very frequently
What do you dislike about the product?
JumpCloud can be limited in customization, has fewer integrations than some competitors, and its pricing can get expensive as you scale.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of managing users, devices, and access across multiple platforms from a single cloud-based directory. This reduces IT complexity, improves security with features like MFA and Zero Trust, and saves time by automating routine tasks.
JumpCloud is a great product to replace traditional AD
What do you like best about the product?
JumpCloud has a lot of Policies (Windows and MacOS) that greatly help to facilitate the administration of EndPoints. Also, the MDM to Windows and MacOS combined with authentication using certificates and Radius (All in JumpCloud), it is a good combination to centralize everything.
What do you dislike about the product?
We are from Latin America, and Some messages is only in English. It's something that can be improved
What problems is the product solving and how is that benefiting you?
We have been using JumpCloud for 2-3 years, and our administration. Our work has improved a lot since then. The most important benefit in JumpCloud is have a only one site to administer user/roles and manage the all devices.
All-in-One Platform for User and Device Management
What do you like best about the product?
JumpCloud is an all-in-one tool that handles logins, devices, passwords, and security in one place. It works with any system—Windows, Mac, and Linux—and is great for remote teams since everything runs in the cloud with no office server needed. The dashboard is clean and easy to use, making it simple for IT admins to manage. Implementation is straightforward, and customer support is helpful when needed. It’s used frequently because it offers many features, including multi-factor authentication (MFA) for strong security. Plus, it plays well with other apps like Google Workspace and Microsoft 365, making integrations easy and smooth. Overall, JumpCloud scores high on ease of use, implementation, support, features, and integration
What do you dislike about the product?
JumpCloud can get pricey as you add more users or features. Some users wish reporting was more detailed. There is a bit of a learning curve, especially with advanced features. Its mobile device management (MDM) is improving but isn’t as strong as specialized tools like Intune or Jamf. Support quality can vary—some find it helpful, while others feel it’s slow or not detailed enough. Also, for very large or complex setups, JumpCloud may not offer as much depth as bigger players like Okta or Microsoft Entra ID
What problems is the product solving and how is that benefiting you?
Many companies struggle with using too many separate tools for logins, device management, and security, which can get messy. JumpCloud fixes this by combining users, devices, access, and security into one easy platform. Managing remote teams is also tough because users and devices are outside the office, but JumpCloud’s cloud-based system lets you manage everything from anywhere. Onboarding new hires and offboarding leavers can be slow and risky, but JumpCloud speeds this up by letting you add or remove users and devices across all systems quickly. It also helps reduce security risks by enforcing strong passwords, multi-factor authentication (MFA), and device trust policies to keep your network safe.
Jumpcloud Review
What do you like best about the product?
1. Unified Directory Platform (Cloud Directory-as-a-Service)
JumpCloud acts as a single identity source for users across Windows, Mac, Linux, SaaS apps, networks, and more.
You don't need to maintain on-prem Active Directory — it's like a modern AD replacement.
"No more AD + Azure AD + Okta Frankenstein setups."
2. Cross-Platform Device Management
Native support for Windows, macOS, and Linux — unlike many competitors.
Lets you enforce security policies, scripting, patch control, etc. from one dashboard.
3. Zero Trust Security Approach
Built-in MFA, conditional access, password rotation, and SSH key management.
Good fit for distributed teams or remote-first orgs.
4. Easy Integration with Popular Tools
Pre-built integrations with Google Workspace, Microsoft 365, Slack, Zoom, and hundreds of SSO apps.
LDAP, SAML, RADIUS — all included.
5. No VPN Needed
JumpCloud’s cloud RADIUS and SSO allow secure access to apps and networks without needing a traditional VPN.
6. Cloud-First, Lightweight Deployment
Agent-based, cloud-native — no heavy on-prem infrastructure needed.
Perfect for growing orgs, MSPs, and startups.
7. Free Tier and Transparent Pricing
Generous free tier (10 users/devices) and clear, predictable per-user pricing.
JumpCloud acts as a single identity source for users across Windows, Mac, Linux, SaaS apps, networks, and more.
You don't need to maintain on-prem Active Directory — it's like a modern AD replacement.
"No more AD + Azure AD + Okta Frankenstein setups."
2. Cross-Platform Device Management
Native support for Windows, macOS, and Linux — unlike many competitors.
Lets you enforce security policies, scripting, patch control, etc. from one dashboard.
3. Zero Trust Security Approach
Built-in MFA, conditional access, password rotation, and SSH key management.
Good fit for distributed teams or remote-first orgs.
4. Easy Integration with Popular Tools
Pre-built integrations with Google Workspace, Microsoft 365, Slack, Zoom, and hundreds of SSO apps.
LDAP, SAML, RADIUS — all included.
5. No VPN Needed
JumpCloud’s cloud RADIUS and SSO allow secure access to apps and networks without needing a traditional VPN.
6. Cloud-First, Lightweight Deployment
Agent-based, cloud-native — no heavy on-prem infrastructure needed.
Perfect for growing orgs, MSPs, and startups.
7. Free Tier and Transparent Pricing
Generous free tier (10 users/devices) and clear, predictable per-user pricing.
What do you dislike about the product?
Limited Group Policy and Advanced Device Management Features
JumpCloud’s device management isn’t as deep as traditional Active Directory Group Policy Objects (GPOs).
Some admins find it less flexible for complex device configurations.
User Interface (UI) and User Experience (UX) Issues
The admin console can feel cluttered or unintuitive at times.
Navigating nested menus and settings might slow down workflow, especially for new users.
Sync and Propagation Delays
Policy changes or device syncs sometimes take several minutes to apply, which can be frustrating when troubleshooting.
Learning Curve for Complex Environments
Managing hybrid environments with multiple OS types and SaaS apps can get complicated.
Some features require scripting or manual configuration, especially on Linux.
Limited Native Reporting and Audit Capabilities
Built-in reporting and audit logs are often seen as basic.
Organizations needing advanced compliance reporting might need third-party tools.
Pricing for Larger Organizations
While there is a free tier, scaling up can become costly compared to some competitors.
Features like cloud RADIUS and certain integrations add to the cost.
Limited Offline Capabilities
Since it’s cloud-based, devices need periodic internet access to sync policies and credentials.
This can be a challenge in environments with unreliable connectivity.
Linux Management Requires More Manual Effort
Although supported, Linux device management isn’t as seamless as Mac/Windows, often requiring command-line work.
Integration Gaps
While integrations are broad, some niche or legacy apps might not be supported directly.
Support and Documentation
Some users report that support response times and documentation can be lacking in detail for advanced troubleshooting.
JumpCloud’s device management isn’t as deep as traditional Active Directory Group Policy Objects (GPOs).
Some admins find it less flexible for complex device configurations.
User Interface (UI) and User Experience (UX) Issues
The admin console can feel cluttered or unintuitive at times.
Navigating nested menus and settings might slow down workflow, especially for new users.
Sync and Propagation Delays
Policy changes or device syncs sometimes take several minutes to apply, which can be frustrating when troubleshooting.
Learning Curve for Complex Environments
Managing hybrid environments with multiple OS types and SaaS apps can get complicated.
Some features require scripting or manual configuration, especially on Linux.
Limited Native Reporting and Audit Capabilities
Built-in reporting and audit logs are often seen as basic.
Organizations needing advanced compliance reporting might need third-party tools.
Pricing for Larger Organizations
While there is a free tier, scaling up can become costly compared to some competitors.
Features like cloud RADIUS and certain integrations add to the cost.
Limited Offline Capabilities
Since it’s cloud-based, devices need periodic internet access to sync policies and credentials.
This can be a challenge in environments with unreliable connectivity.
Linux Management Requires More Manual Effort
Although supported, Linux device management isn’t as seamless as Mac/Windows, often requiring command-line work.
Integration Gaps
While integrations are broad, some niche or legacy apps might not be supported directly.
Support and Documentation
Some users report that support response times and documentation can be lacking in detail for advanced troubleshooting.
What problems is the product solving and how is that benefiting you?
Simplified IT management: One platform to handle identity, access, and device policies instead of juggling multiple disconnected tools.
Cross-platform support: Manage Windows, macOS, and Linux devices seamlessly from a single console.
Improved security: Enforce multi-factor authentication, password policies, and conditional access easily.
Remote workforce enablement: Securely provide users access to apps and networks without requiring VPNs.
Faster onboarding/offboarding: Automate user provisioning and deprovisioning across systems, reducing IT overhead.
Scalability: Cloud-native design means you can grow or shrink without investing in on-prem infrastructure.
Cross-platform support: Manage Windows, macOS, and Linux devices seamlessly from a single console.
Improved security: Enforce multi-factor authentication, password policies, and conditional access easily.
Remote workforce enablement: Securely provide users access to apps and networks without requiring VPNs.
Faster onboarding/offboarding: Automate user provisioning and deprovisioning across systems, reducing IT overhead.
Scalability: Cloud-native design means you can grow or shrink without investing in on-prem infrastructure.
Easy to use interface and very powerful
What do you like best about the product?
How fast everything syncs from the web to the users device. You can almost instantly unlock a locked account, remote in, or change a password.
What do you dislike about the product?
Setting up users takes a bit of getting used to and can cause issues if not properly done.
What problems is the product solving and how is that benefiting you?
We are able to help out clients with simple things such as logging in to their computer to troubleshoot or unlocking their accounts.
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