JumpCloud
JumpCloud, Inc.External reviews
3,762 reviews
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JumpCloud is a great way to manage Windows devices
What do you like best about the product?
The ease of use. The UI is very friendly. Because we have this in place, it makes the IT team much more productive and we have a centralized source to manage our windows devices across the organization. Helps us with audits, so we have a lot of plusses with them. Because it's cloud based, we don't have anything needed in-house or have to create any local servers that are outdated.
What do you dislike about the product?
The customer support is a little bit lacking. It does take a while for us to get help when we need it.
What problems is the product solving and how is that benefiting you?
Managing Windows devices because our current MDM solution only provides services for Mac. The ease of locking a laptop and making sure apps are pushed correctly for devices is a great big plus.
Great alternative to traditional AD
What do you like best about the product?
I no longer have to setup an AD environment to management a group of Windows machines and a small group of users. The solution is very cost effective.
What do you dislike about the product?
Some advanced funtionality is missing if it is for use with a small enterprise.
What problems is the product solving and how is that benefiting you?
Allow user and system management without setting up an AD environment on-prem. This cut down the initial setup time and ongoing maintenance cost.
Cross platform and ecosystem management made simple
What do you like best about the product?
It's affordable and easy to use. There's nothing to maintain, and it helps with all sorts of things including management of Windows, macOS, Linux machines, logins and sync to Google Workspace, RADIUS, SSO, and more!
What do you dislike about the product?
Not much to dislike. It does almost everything I'd expect. A few times m there have been quirks related to macOS encryption, new version, remote login, but they've fixed everything eventually and for new OS releases they're usually ready on or around launch date.
What problems is the product solving and how is that benefiting you?
Mac and Windows management, RADIUS, Google Workspace sync. One stop shop for a lot of management simplifies onboarding and exits.
Simple to use
What do you like best about the product?
It was easy to setup and the interface is simple. It's easier to manage as a small company. Not having to deal with active directory and managing servers is a big plus for us.
What do you dislike about the product?
Some things are missing or don't always work how you expect them to. There isn't as much of a community so finding answers online can sometimes be difficult if not impossible. A lot of times when I search for an answer the top results are written by JumpCloud sales. They'll mention the thing you searched for and how it can be so great for your company, but they won't actually give the answer. So that is a little frustrating.
What problems is the product solving and how is that benefiting you?
A lot cheaper than setting up and managing an AD environment. We had more or less fully moved to the cloud before covid hit, and JumpCloud was a large part of that. Because of this, having everyone move to remote work was seamless.
Very strong up and coming MDM and SSO provider
What do you like best about the product?
I like how this application both has MDM and SSO capabilities. The SSO capabilities work very well, and the MDM works excellent for both Mac and Windows applications. Some features are lacking in this MDM compared to other products such as JAMF, but the price is much lower than JAMF. The other pro that it has over JAMF is that it has SSO capabilities, so you don't have to use two different products. Some other pros that I would have for this application would be the support of zero-touch enrollment, easy synchronization of passwords on both Mac and Windows, and a grouping system for accessible identity management applications.
What do you dislike about the product?
As mentioned, some features are lacking. Some examples of that would be a more complete application management support on Mac, lack of a self-service console for installing managed apps, and it does not manage mobile endpoints such as phones or tablets. JumpCloud is a rather new contender on the market, and not every single need is met quite yet, but they are adding on to their product with updates frequently.
What problems is the product solving and how is that benefiting you?
JumpCloud is a solid option for businesses looking to move away from the classic Active Directory setup and looking for something more based on the cloud. It has excellent support for SAML/SSO applications. It features a good MDM option for both Mac and Windows systems. You can easily set groups for easy Identity Management, so you may effortlessly provide different applications to users according to their role or their individual needs.
Recommendations to others considering the product:
Be patient for different features as they do listen to their community of users. There is a lot to gain from going to a full cloud directory instead of relying on Active Directory for everything.
Made lockdown a lot simpler
What do you like best about the product?
That all the passwords are kept in-sync and that I can deploy software software simply using its chocolatey intergration
What do you dislike about the product?
Adding your own commands is a little trial and error, extra tools to help with this would be useful, currently, Windows Package Manager is not currently supported and there are no plans to support Chromebooks. It would be useful to add our own information to the portal too, such as information we have gathered using the remote commands system
What problems is the product solving and how is that benefiting you?
As we currently all our users are remote, it has helped onboard new users, bring unification to the machines and ensured when we go to a server, the tools we need are already there and installed
Longtime user - great product
What do you like best about the product?
Very easy to set up large numbers of users in a short amount of time.Also easy to revoke access from users who quit or are terminated
What do you dislike about the product?
Would like a better MDM featureset, eventually.
What problems is the product solving and how is that benefiting you?
Biggest problem solved with JumpCloud is the centralized list of users, with quick and easy way to grant/deny access to multiple company systems in one place.
Excellent product
What do you like best about the product?
The ability to leverage Mac. Windows and Linux clients is great. The software management for Windows is excellent since they leverage the chocolatey package manager and the policy manager is a great tool to have to control your equipment.
What do you dislike about the product?
Changes are sometimes not reflected until after a restart which seems a bit slow in certain scenarios.
What problems is the product solving and how is that benefiting you?
Security is our number one concern and JumpCloud is a step in the right direction. The ability to push policies at an organizational level gives us the flexibility to focus more on work.
Recommendations to others considering the product:
Their implementation engineers are very helpful in geting you up and running. They also allow you to join their Slack community for sharing ideas and techniques with other JumpCloud users.
JumpCloud makes Directory Services a breeze
What do you like best about the product?
The integrations between Google, MS365, and Active Directory.
What do you dislike about the product?
I wish there were more integration for the Mac but its getting there! New features coming out all the time.
What problems is the product solving and how is that benefiting you?
Onboarding and offboarding has become so much easier. Helping clients regardless of if they use Google or Microsoft for their directory helps us deliver consistent service.
Jumpcloud as an AD alternate
What do you like best about the product?
Robust user access management with MFA and SSO, along with integrated cloud directory capabilities, and uses powershell for automation. With a simplified, friendlier UI that will allow you to give low-level admins tasks without fear.
The 365 integration is great, but it really is built for G-Suite.
The 365 integration is great, but it really is built for G-Suite.
What do you dislike about the product?
Current drawbacks are:
Microsoft Office 365 directory synchronization doesn't allow MFA to be enabled on the Office365 side.
No MFA for password resets, so if someone can't get to their email, they can't self-service password resets.
Group Policy needs some major work before it is a suitable replacement for AD Group policy.
It's a little pricy.
Microsoft Office 365 directory synchronization doesn't allow MFA to be enabled on the Office365 side.
No MFA for password resets, so if someone can't get to their email, they can't self-service password resets.
Group Policy needs some major work before it is a suitable replacement for AD Group policy.
It's a little pricy.
What problems is the product solving and how is that benefiting you?
As an MSP we have many customers in the small business category. Malware, and file security is an ongoing concern, but using thousands of dollars for a Microsoft directory solution is not an option. This solution allows us to leverage modern security principles, centralized management and device security while making the customer extremely happy with the price and lack of intrusion on day-to-day work functionality.
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