JumpCloud
JumpCloud, Inc.External reviews
3,762 reviews
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Security Admin
What do you like best about the product?
Easy to deploy, The agent works lightly and does not overload the computer
What do you dislike about the product?
That I have no control over the policy at the same level as an active directory, kind of registry change
What problems is the product solving and how is that benefiting you?
We had users' issues regarding changing passwords when working from home, changing the password through the system solved the problem
Recommendations to others considering the product:
If you looking for LDAP for MACs, this is what you were looking for.
Excellent Cloud Alternative to Active Directory
What do you like best about the product?
JumpCloud's support staff and implementation team are outstanding. We had a client who had a failed AD environment and we were able to get them operational with JumpCloud's cloud directory and authentication services in a very short amount of time. We had several white-glove support sessions where they helped us work out issues with the client devices and our overall integrations. We are very pleased with the administration console that is provided. The ADMU (Active Directory Migration Utility) is something that saved us many hours of labor. We were able to migrate domain profiles on local machines in minutes. I don't think we will go back to AD for future clients.
What do you dislike about the product?
While the ADMU tool is great, they are regularly updating the tool and sometimes the updates do not function properly. A little better beta testing would be nice for this critical tool.
What problems is the product solving and how is that benefiting you?
We needed to migrate from on-prem AD to a cloud identity and authentication provider. We have clients who have remote offices and remote employees and the management of remote devices can be troublesome. JumpCloud provided a cloud environment where devices and users can manage their integrations and identity. It will save time and frustrations with remote password changes.
Easy to setup and use Security as a Service in the cloud
What do you like best about the product?
Easy to setup, Easy to use, Good set of integrations
What do you dislike about the product?
Needs better training and help content, or more consulting services for SMBs.
What problems is the product solving and how is that benefiting you?
I wanted to setup and use single sign-on in the cloud, without having to setup AD, LDAP, etc myself. I create custom apps that depend on these SSO services, and JumpCloud let me develop and test those SSO features quickly and with a minimum of effort.
JumpCloud User and Admin Portal Review
What do you like best about the product?
Both the admin and user portal and intuitive and easy to use; the admin portal allows for control and management of user accounts and their devices across different applications and sites. The user portal makes it easy for the user to access their applications without constantly signing in.
What do you dislike about the product?
We have experienced issues with passwords no longer working or accounts getting locked out randomly; resetting the password usually fixes the problem; however, it is inconvenient and disruptive.
What problems is the product solving and how is that benefiting you?
Both the admin and user portal and intuitive and easy to use; the admin portal allows for control and management of user accounts and their devices across different applications and sites. The user portal makes it easy for the user to access their applications without constantly signing in.
Recommendations to others considering the product:
Connect with the sales team first to review and discuss the features and options that would benefit you and your team; there are a variety of valuable features.
Excellent directory replacement/alternative
What do you like best about the product?
Jumpcloud allows me to manage a variety of devices and distributed people. Being able to have a directory for Macs and Windows without the need for onsite or reserved cloud resources is incredibly helpful. For my organization, the complimentary ten users is also a huge help. We are curerently right at the limit but can absorb the cost of any additonal staff whether paid or volunteer. The breadth of features provides a tremendous value to our organization and we see teh ability to grow when that time comes.
What do you dislike about the product?
For what it accomplishes for me, I do not find any glaring issues. Jumpcloud has been a help at a few organizations for me.
What problems is the product solving and how is that benefiting you?
In my environment, I do not have the space, funds, nor time to manage directory infrastructure so Jumpcloud solves a need for me. As our internal staff grows, I am trying to wrangle the various applications and devices that we use. Additionally offering SSO will be a help as we transition to more SAAS solutions.
Recommendations to others considering the product:
Definitely look at Jumpcloud if you want to remove the need for an on-prem or dedicated cloud server for Directory services.
a must have tool for MS AD and SSO customers. makes managing directory services an entry level job.
What do you like best about the product?
the ease of use GUI
the zero-trust approach
Secure network authentication with cloud RADIUS
Directory-level integration with Active Directory, Google Workspace, and Microsoft 365
API automation and tools
Streamlined user onboarding, offboarding, and access workflows — with one set of secure credentials per user
the zero-trust approach
Secure network authentication with cloud RADIUS
Directory-level integration with Active Directory, Google Workspace, and Microsoft 365
API automation and tools
Streamlined user onboarding, offboarding, and access workflows — with one set of secure credentials per user
What do you dislike about the product?
need more subscription options for enterprise customers.
the partners eco-system need enhancement and increasing the partners and their skills
the partners eco-system need enhancement and increasing the partners and their skills
What problems is the product solving and how is that benefiting you?
managing multiple directory services with ease of use
cloud-based radius
single sign-on
cloud-based radius
single sign-on
Recommendations to others considering the product:
start right away with jumpcloud free. it is free and easy to deploy. once you try it you will discover how important to have the product
Active Directory Replacement On the Cloud
What do you like best about the product?
Multi OS Policies help control features across devices.
What do you dislike about the product?
JumpCloud should consider changing its invoicing and contract renewal to align with services like Office365 and Azure.
What problems is the product solving and how is that benefiting you?
JumpCloud, since the beginning, solved the complexity of implementing a Domain Controller, VPN, and the on-premise single point of failure that comes with it. My workforce is 100% remote work-capable, and I obtained the benefit of managing macOS and Linux.
Recommendations to others considering the product:
Very few solutions like JumpCloud. There is nothing like it.
Easy to use
What do you like best about the product?
Junpcloud has been easy to navigate around and is user friendly
What do you dislike about the product?
It can be slow at times when trying to use the app
What problems is the product solving and how is that benefiting you?
Jumpcloud has enabled me to be more efficient in my business which I couldn't do before
Recommendations to others considering the product:
Read and follow the instructions when setting up and you will understand and it will become helpful
Simplicity at its best
What do you like best about the product?
Simple application of policies, break free from complicated AD policies
What do you dislike about the product?
more targeted towards the startup community. Legacy companies might not like it
What problems is the product solving and how is that benefiting you?
Support multiple platforms from a single console. Giving single identity to a user, to access all apps and devices etc..Helping IT team in WFH scenarios, easy deployment to user laptops
PoC Experience
What do you like best about the product?
The interface is very intuitive and it has plenty of documentation to start.
What do you dislike about the product?
Some documentes weren't updated with the current structure of the site, making some steps of the tutorial a little hard to follow.
What problems is the product solving and how is that benefiting you?
Just checking other alternatives to SSO for Cloud services.
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