JumpCloud
JumpCloud, Inc.External reviews
3,762 reviews
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Great experience overall!
What do you like best about the product?
I'm a big fan of how easy it is for the Remote access to b used and demonstratred to new users.
What do you dislike about the product?
Lack of search options for Jump Groups and Group Policies in the BeyondTrust Admin console.
What problems is the product solving and how is that benefiting you?
Network connectivity issues.
A good set of tools, some rough edges
What do you like best about the product?
A single pane of glass interface to our corp userbase.
What do you dislike about the product?
The pricing model, extremely hard to justify vs built-in offerings.
What problems is the product solving and how is that benefiting you?
It gave us easier management tools and integrations over in-house AD and is a lot more feature-rich than other cloud AD.
Wonderful
What do you like best about the product?
Access control and disk encryption are what helps us the most in the company.
What do you dislike about the product?
Maybe the topic of having to make scripts manually, the script base should be longer. However, the documentation they provide is excellent.
What problems is the product solving and how is that benefiting you?
Protect information, especially now that our company operates 100% remotely.
Reliable in hurricanes!
What do you like best about the product?
Having a cloud-based AD relieves a lot of stress in areas with storms and bad weather conditions or for those who heavily rely on remote working.
What do you dislike about the product?
Reporting has seemed to be the most troubling for us so far.
What problems is the product solving and how is that benefiting you?
Being able to push out some software through Jumpcloud has been vastly beneficial. Not having to deal with server hardware saves time and money.
A product that works. What a concept.
What do you like best about the product?
The number one factor that I enjoy is that JumpCloud seems to actually (bear with me here if you are used to other vendors) test their solutions BEFORE rolling them out to the public.
If it says it does something, JumpCloud will do that thing.
Extremely refreshing.
If it says it does something, JumpCloud will do that thing.
Extremely refreshing.
What do you dislike about the product?
So far, the system works and the staff is responsive to our needs, so I don't really have any complaints.
What problems is the product solving and how is that benefiting you?
Cloud-based identity/SOA is very freeing. No VPN requirement for policy or authentication, redundant cloud-based RADIUS authentication, MDM for Mac devices, encryption policies...an always expanding suite of tools that extend to hybrid networks in ways that other vendors have not begun to realize.
Impressed with JumpCloud’s platform and features
What do you like best about the product?
JumpCloud has made managing our user directory easy and seamless across platforms. It has also allowed us to centrally manage our workstations to ensure all have an identical setup.
What do you dislike about the product?
Having used Microsoft AD for years, I found JumpCloud didn't have exact parity of features and capabilities, which isn't necessarily a bad thing. It was fairly easy to get used to managing things via JumpCloud though, and I was able to achieve everything I needed to do,, without having to manage extra hardware.
What problems is the product solving and how is that benefiting you?
Off-premise management, easy directory setup and maintenance, easy SSO setup for various applications and services, and great integration with GSuite.
Great service with excellent documentation and free trial
What do you like best about the product?
It was very easy to set up Jumpcloud to set up Radius support -- something that's often time-consuming even if you maintain your own directory services.The fact that I was able to get Radius support working quickly was quite impressive.
What do you dislike about the product?
The documentation gets things backwards in a few places (e.g. confusing Radius client with Radius server).
What problems is the product solving and how is that benefiting you?
My customer needed to support an application that required Radius authentication. For various reasons, we couldn't use their existing directory services, so we added the accounts and were up and running on the same day. Another vendor was pitching a $2000/year Radius service, Jumpcloud was much cheaper!
Recommendations to others considering the product:
Just do it. The free trial makes it no-risk and JumpCloud is easy to set up, so it won't cost much time.
JumpCloud - as an end user
What do you like best about the product?
Easy to use, very nice UI, i like how the UI looks and is easy to use; they are open for suggestions and new ideas. They have a very friendly interface. I can changes my password easily and so does the MFA section is easily edited.
What do you dislike about the product?
Sometimes it feels too simplified; something is missing, yet I cannot point my finger at it. I used to work with Okta, and it was friendlier. I could add links as I wish into the application, and save me some bookmarks as well.
What problems is the product solving and how is that benefiting you?
It solves the need of logging into many systems at the same time; it saves me time and energy, and even some anger :).
Recommendations to others considering the product:
Very simple UI, easy to use, easy to change password and MFA factors, for an end user (less support is needed from the IT)
Easy user and device admin!
What do you like best about the product?
Their UI makes it easy to manage devices and users, and they're constantly adding new features. I'm able to setup new users and apply common policies across the organization quickly. Jumpcloud has all the basic features you'd want like password enforcment, drive encryption, and user suspention. Also, their support, even at the basic level, is outstanding! It gives me a lot of confidence in using them going forward as our company grows.
What do you dislike about the product?
I suppose a feature I'd like is to see how all your policies potentially interact. Also would be nice to have an example of best practices for setting up users and devices. I also had some issues with setting up new users that had existing accounts on their devices, it would have been nice to have a clearer more detaild explination of the account takeover process and to have some examples shown in a timeline fashion.
What problems is the product solving and how is that benefiting you?
For the size of businesses I'm working for, it doesn't make much sense to set up a full MS AD. JumpCloud fits the bill by allowing you to manage user security and devices in a highly scalable way. It really gives these small businesses an easy way to impliment security and user managment in much the same ways as larger ones.
Recommendations to others considering the product:
I would say that if you need user and device management for a small business that has the potential to grow to a medium-sized business, then this is for you. Having the first ten users always be free is an excellent way for you to start using it to see if it fits the bill for what you need.
Great platform with potential
What do you like best about the product?
RADIUS as a Service which we use with Meraki is great.
As well as LDAP as a Service which we use with Synology NAS. The Multi Tenant Portal is great as well for MSP's.
As well as LDAP as a Service which we use with Synology NAS. The Multi Tenant Portal is great as well for MSP's.
What do you dislike about the product?
User lifecycle management is not great or sometimes missing. Which means you often still need to delete users in the linked services. Also the fact that you still pay for suspended users is not great, Okta does that better.
What problems is the product solving and how is that benefiting you?
A very flexible identity management system, so we only have to manage user identity in a single place. All the systems are cloud based, which means we do not have to manage and secure on prem servers.
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