I use JumpCloud across a whole bunch of different clients to manage their devices, to manage their users, and to manage their third-party applications through single sign-on.
It's a SaaS product.
JumpCloud
JumpCloud, Inc.External reviews
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Extra secure
What do you like best about the product?
Jumpcloud is very easy to setup and provides that extra bit of security
What do you dislike about the product?
You can always add extra security to your architecture
What problems is the product solving and how is that benefiting you?
Have keys distributed and managed in one centralized platform
Recommendations to others considering the product:
good solid product
A rock-solid product with fantastic device management and single sign-on capabilities
What is our primary use case?
How has it helped my organization?
In a remote world, it has made my life a lot easier. When people were in the office, you could use Active Directory, but we moved to JumpCloud just before COVID kicked in. It gave us the capability to continue managing machines without them having to check into the office.
I can set a machine up easily. I can send someone a new machine, and they boot it up. I give them a couple of instructions, and then it hands the machine over to me. I can configure the machine remotely by using policies and commands through JumpCloud.
What is most valuable?
The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable.
The single sign-on capabilities are very helpful. If someone leaves the business, at the click of a button, you can literally disable their account for everything.
What needs improvement?
The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it.
It would be handy to have an MDM for Windows devices. It seems to be on their roadmap. They support Windows devices on the platform, but we should be able to wipe the machine and do other similar things through MDM.
For how long have I used the solution?
I've been using JumpCloud for about eight years. I use it every day.
What do I think about the stability of the solution?
It has been rock solid for what I need it for. They had a few outages late last year, but they didn't affect my clients or me. So, as far as I'm concerned, it has been rock solid.
What do I think about the scalability of the solution?
It is easy to scale. You just enroll more machines and more users. You get billed monthly on a high point of the number of users that you've got. So, it's fairly flexible.
It is used by small, medium, and large companies. It is suitable for all of them.
How are customer service and support?
It has always been brilliant. Whenever I've had to contact JumpCloud for any reason, they've come back to me straight away. In six years, I've had to contact them three or four times, and each time, the issue was resolved relatively quickly and easily. There has not been too much difficulty with it.
How would you rate customer service and support?
Positive
How was the initial setup?
It depends on what you're using at the moment. From my point of view, when I deployed JumpCloud for one of my clients, it was a case of getting the users into the JumpCloud platform and then enrolling their machines and tying the two together. So, it was relatively straightforward, but I understand that some deployments can be more complicated, such as if you're using Azure AD, etc. They're not impossible, but they just need a bit more planning than if you're using standalone machines.
The number of people required for deployment depends on how many end users you're deploying it to. I've deployed it for a bunch of different companies. Some of the companies had 70 people, and I did it on my own.
It generally takes half an hour per machine. The duration depends on how many machines you've got, what state the machines are in, and whether the machines need updating or anything like that.
It's a SaaS product. It doesn't require any specific maintenance. The agent updates itself on all the machines, and it just keeps everything up to date on its own.
What's my experience with pricing, setup cost, and licensing?
The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user.
It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant.
There are different tiers of this product, but the base product, called JumpCloud Core, is what I use with most of my clients. It suits us down to the ground.
Which other solutions did I evaluate?
When we first started looking at JumpCloud, we took a demo on Okta. At the time, JumpCloud did a lot more than Okta did, which was why we went with JumpCloud.
Device management was one of the reasons for going for JumpCloud. Okta was very much for the cloud and single sign-on, and you couldn't manage the devices, whereas JumpCloud actually managed the end-user devices. You could enforce encryption and other similar things, which Okta didn't let you do at the time. It probably does that now because we're six years on, but back then, it didn't.
What other advice do I have?
Don't hesitate. Just do it. It is just fantastic.
I would rate it a nine out of 10. It does everything I need it to. It is a great product. It is not missing too much.
Easy to use, great "out of the box" experience
What do you like best about the product?
I like that I can centralize my list of users, the machines that they have access to, and then with a click of a button, enforce the TOTP login requirements
What do you dislike about the product?
Initially confursed as to how precisely JumpCloud was doing its dark magic. Once I made my peace with the fact that I just needed to relax and let the tool do its job (plus give it TIME to push my configuration change requests to the remote hosts), it was smooth.
What problems is the product solving and how is that benefiting you?
We started by using JumpCloud to ease the centralization of MFA administration, which had previously been done with homegrown scripts. The automation provided by JumpCloud allows us to focus on our business logic itself, instead of plumbing
Recommendations to others considering the product:
Recommend considering using JumpCloud as a centralization strategy to administer your login. Start with using it to manage your MFA deployments, and then explore the other features.
Good experience, No lag
What do you like best about the product?
No Lag - this is important as there are many people connecting to it at all times, thus, having lag or slowness will disturb the experience and this is all the more important during covid times.
What do you dislike about the product?
Nothing much for now. But I know the admins would like more features, especially on logging and monitoring, and being able to do more analytics stuff with it.
What problems is the product solving and how is that benefiting you?
cloud based solution, so no need to buy and fix up servers and all that stuff, and it integrates quite well with other tools as well.
Buggy
What do you like best about the product?
I do like not having a windows AD server and the easy of use
What do you dislike about the product?
The amount of times the service has been down in the last two months.
What problems is the product solving and how is that benefiting you?
SSO
Cloud active directory for organizations without onprem network
What do you like best about the product?
Simplicity, functionality, connectivity, device management
What do you dislike about the product?
missing some device management features, missing reports
What problems is the product solving and how is that benefiting you?
Compliance, device management, user identity, SSO
I really enjoy this IDM platform, but there are a few downtimes/issues which are crucial.
What do you like best about the product?
Jumpcloud is very intuitive to work with, easy to understand and learn quickly - simplified but sophisticated at the same time. It has a lot of cool features that are easy to implement and use.
What do you dislike about the product?
Many disruptions occur randomly - incorrect user lockouts (when a user doesn't try to log in or anything of the sort), maintenance disruptions during the day. These affect our work directly and cause a lot of inconveniences.
What problems is the product solving and how is that benefiting you?
With Jumpcloud, I can manage user login and access to accounts. Moreover, I can also control devices and deployment of various OS-type installations and enrollment of security policies. This allows for a smooth experience on the user's end and a very easy to manage experience on the Administrator end.
Recommendations to others considering the product:
The product is excellent and has potential, but the support it has in case of any issues is lacking.
Director of Engineering
What do you like best about the product?
Automatic setup and management of user accounts on client computers
What do you dislike about the product?
The LDAP interface is confusing.________
What problems is the product solving and how is that benefiting you?
User management is great. Working on application LDAP management.
Recommendations to others considering the product:
Take time to learn the user interface.
Best DaaS for all SaaS companies
What do you like best about the product?
The possibility to manage all types of machines (Mac, Win and Linux)
What do you dislike about the product?
The support site could be more easier for navigation
What problems is the product solving and how is that benefiting you?
Management of different machines which are not connected on an enterprise network
All you need to manage users and computers
What do you like best about the product?
Very simple to use in comparison to classic solutions.
What do you dislike about the product?
MDM is limited to MacOS devices, still waiting for iOS and Android MDM.
What problems is the product solving and how is that benefiting you?
Central management of user and SSO with most of our applications, thanks for multiple standard support (LDAP, Saml).
Central management of devices.
Central management of devices.
Recommendations to others considering the product:
Try it with their free plan.
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