JumpCloud
JumpCloud, Inc.External reviews
3,764 reviews
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5 mouse clicks,Ticket Resolved=SLA Champ
What do you like best about the product?
Select user, select device, select command from list of prior used command templates, select run view the results and green means it's done. Ticket closed, did not have to interrupt senior admins for guidance. Moving to next ticket. 5 clicks of the mouse.
What do you dislike about the product?
I dislike not having this when I was a young polliwog looking for help from the big fish without a KBA. I'm still learning it, but have been productive with 15 minutes of instruction, closed 1st ticket at new job!
What problems is the product solving and how is that benefiting you?
No negatives because I'm 2 weeks as a user,but from team members I hear that Active Directory type of group policy would make us old techs play air guitar after closing tickets.
Amazing platform DAAS you can integrate easily and authenticate from any IT platform.
What do you like best about the product?
Easy integration and good documentation.
What do you dislike about the product?
Need improvement on windows gpos but you can achieve it by powershell.
What problems is the product solving and how is that benefiting you?
Good customer service, they help you when you get stuck.
Recommendations to others considering the product:
Yes
Great Customer Service and Product
What do you like best about the product?
I love how there are always meetings and educational webinars that admins can attend. It helps ensure that I am using Jumpcloud effectively and in ways that help me do my job efficiently.
What do you dislike about the product?
There have been some outages and slower than normal speeds at times I would need to get into Jumpcloud. Other than that I have nothing really negative to say about my experience so far.
What problems is the product solving and how is that benefiting you?
I have solved a lot of issues with users not installing updates because they do not restart their devices. So setting up something to force the restart to update devices is nice.
Easy to use, not expansive and cover what we need
What do you like best about the product?
It has what we need to support SOC2 compliance
Easy to login and add users
Can be managed by partners (the team introduced us to a local partner and this was very helpful)
Easy to login and add users
Can be managed by partners (the team introduced us to a local partner and this was very helpful)
What do you dislike about the product?
We still needed a partner in order to use it and could not manage it alone
Transition of the account to the partner took time
It would be helpful if there was a "Soc 2" gudence / tutorial
Transition of the account to the partner took time
It would be helpful if there was a "Soc 2" gudence / tutorial
What problems is the product solving and how is that benefiting you?
We needed it for SOC2 compliance
Also to secure endpoint equipment
We benefit financially since other products were more expansive or more complicated to use so it would cost more money to integrate
Also to secure endpoint equipment
We benefit financially since other products were more expansive or more complicated to use so it would cost more money to integrate
Recommendations to others considering the product:
Probably better than other solutions
Use a local integrator
Use a local integrator
Handy Central dashboard to manage all of your logins and security, business wide
What do you like best about the product?
Ease of use and responsive and helpful support.
What do you dislike about the product?
Had issues with LDAP . Ended up using using RADIUS. That has worked without issues so far.
What problems is the product solving and how is that benefiting you?
Google management, device tracking, VPN credential assignments. At this point we're not large enough to benefit greatly financially but definitiely benefiting from how easy JumpCloud makes everything else.
Recommendations to others considering the product:
Give it a shot you can't go wrong with the free trial.
Jumpcloud review
What do you like best about the product?
Ability to manage devices and users from a single website. Ability to push software directly through the portal, and the ability to integrate other directories into othe organization.
What do you dislike about the product?
There are inconsistencies with the way a device handles being offline for extended periods of time. Specifically when a device has a user with a changed password on that device, and then you try to login.
What problems is the product solving and how is that benefiting you?
Mobile device management and administration. We are able to provide org-wide policies to all users with simple tools. We are able to focus on developing new controls rather than keeping a fleet consistent.
Recommendations to others considering the product:
Understand what you want to do with the platform first, then get distracted with all the bells and whistles.
Everything you need for access managment
What do you like best about the product?
Remote user profile management on devices, SSO integration, LDAP/SAML 2.0 support various application
What do you dislike about the product?
Lack of user/admin level command runner capabilities and lack of iPad and ios MDM support.
What problems is the product solving and how is that benefiting you?
Cloud directory and no need of an active domain controller on site.
JumpCloud resiliency
What do you like best about the product?
What I like more is it's very resilient, robust and secure. With JumCloud I was able to get rid of the active directory.
What do you dislike about the product?
What I dislike is that sometimes on Mac laptops there is conflicts between JumpCloud and some Token on the Mac laptop, when that happens we have to wipe the laptop
What problems is the product solving and how is that benefiting you?
I use it to deploy computers remotely, zero touch. With JumCloud I got rid of the active directory.
JumpCloud for Business - March 2022 Review
What do you like best about the product?
JumpCloud helps our company bring every device in our company together in one easy platform. We can easily manage Windows, Mac, and Linux machines through one simplistic interface.
What do you dislike about the product?
The few features we need as a company are still in beta such as Apple VPP. When onboarding a new admin, the learning curve for JumpCloud can be quite steep, therefore having the certification test to study and master is essential. It would be great if the level 2 and 3 certifications were released to assist in admin education.
What problems is the product solving and how is that benefiting you?
With JumpCloud our company can do things never previously possible. We can remotely set device policies, create users and assign them to various directories all at once, and reset passwords from a central location if necessary. These key features allow our IT team to streamline new employee onboarding easier than ever before.
Great alternative to Active Directory..
What do you like best about the product?
We were using Active Directory for authentication and SSO however JumpCloud does this simpler and better (even cheaper!) - would recommend to anyone who is looking for a simpler alternative to Active Directory or small businesses that don't have the funds for an IT department or someone hands-on diagnosing errors all day!
What do you dislike about the product?
Only downside is the caps on the free package, however for our use case we would just upgrade to the paid plan when needed - they've got to make their money somehow.
What problems is the product solving and how is that benefiting you?
Active Directory Alternative & SSO
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