JumpCloud
JumpCloud, Inc.External reviews
3,768 reviews
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Good balance between features and simplicity
What do you like best about the product?
Simple interface, most of the required features.
What do you dislike about the product?
Pricing could be a little lower for the complete suite of tools
What problems is the product solving and how is that benefiting you?
identity and access management and Single sign on
Good option for no AD
What do you like best about the product?
I like that it requires no physical server
What do you dislike about the product?
User tends to have issues resetting their own passwords.
What problems is the product solving and how is that benefiting you?
Easier password management.
Device and identity unification platform done right
What do you like best about the product?
- scripts
- good UI
- wide platform support
- good UI
- wide platform support
What do you dislike about the product?
- occasionally there are some bugs
- on non-standard screen resolutions UI is not so good
- on non-standard screen resolutions UI is not so good
What problems is the product solving and how is that benefiting you?
- one platform to rule all devices and users
- integrations
- integrations
Centralized hub of dreams for a small start up
What do you like best about the product?
UI/UX! JumpCloud is thoughtfully organized, while maintaining the ability to be granular with policy and device assignments. We run a half Mac / half PC shop and Jumpcloud has allowed management of all devices to be nearly identical.
What do you dislike about the product?
My only negatives are the features that are on the roadmap are not yet here! Being a small shop starting from the group up, features such as inventory would make this package complete.
What problems is the product solving and how is that benefiting you?
JumpCloud is a perfect compliment for an organization that is working towards their SOC II. This has solved password management across PCs and Macs and has made a one person IT department viable at the moment.
Active Directory Alternative
What do you like best about the product?
Simple LDAP alternative to Microsoft on-prem AD
What do you dislike about the product?
JumplCloud wants to charge for every new product or feature
What problems is the product solving and how is that benefiting you?
it's our new cloud-hosted AD
Great Solution for Mac Heavy Businesses - Hoping for Additional Future Features for Other OS support
What do you like best about the product?
This solution is fantastic for the Mac heavy businesses. There are plenty of policies to be able to secure devices, push out updates, and remotely manage the machines. The touchless deployment for the Mac OS works perfectly for our business needs to let a new hire employee auto-enroll a Mac machine before even accessing any company resource. Payloads are easy to configure and very easy to assign to device groups. Also very glad this supports Linux as well with more configuration policies than other UEM solutions.
What do you dislike about the product?
JumpCloud is still in the works of having all equal support for all the major OS which some important features such as touchless deployment + enrollment for Windows and Linux are lacking. Another big feature that is still in the works for the future is remote support tools (file transfer, screen sharing, remote cmd line tool) which if you need to support your users with that currently, that feature is not yet available. This is not a big dealbreaker currently as 90% of my users are power users, but if you have less technical users and are in need of remote support tools immediately then you will need third party solutions.
What problems is the product solving and how is that benefiting you?
We wanted to address touchless enrollment for Macs for better security posture and the JumpCloud solution worked perfectly when tied with our Apple Business Manager. It makes laptop setup for remote new hires seamless as we can track when the computer has been powered on and enrolled to begin onboardings. Another item this tool has helped us with is being able to tag a user to a specific device and build out policies for the user accounts or computer accounts for either.
Very consistent and unique as alternative to AD
What do you like best about the product?
The solutions is cloud-based and helps organizations implement access management without the need of investing in additional services for onsite Active Directory
What do you dislike about the product?
There may be a need to have customized scripts but templates are available to leverage, just very comprehensive.
What problems is the product solving and how is that benefiting you?
JumopCloud is benefiting our clients from having an access management solution without the need for an onsite infrastructure. This helps reduce costs.
Easy to use, centralized cloud directory platform
What do you like best about the product?
The Cloud Directory Integrations' simplicity.
What do you dislike about the product?
That I can't export filtered content,and the lack of android phone support.
What problems is the product solving and how is that benefiting you?
My need for a centralized administration platform. Jumpcloud lets me integrate with Azure, LDAP, GWS, all in one platform.
JumpCloud makes my user monitoring and management options simpler
What do you like best about the product?
It saves me time to solve problems for users, such as user lockouts or forgotten passwords
What do you dislike about the product?
It does not yet have all the features necessary for technicians to monitor users to the end (remote takeover, for example)
What problems is the product solving and how is that benefiting you?
Moves most of the passwords problems to the users
Easy to install, Remote AD, Excellent for Mac
What do you like best about the product?
You can have control in mac devices, the installation process is easy.
What do you dislike about the product?
Some features are too basic and sometimes require an extra license.
What problems is the product solving and how is that benefiting you?
The MDM control, the new devices autoenrollment features.
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