JumpCloud
JumpCloud, Inc.External reviews
3,768 reviews
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External reviews are not included in the AWS star rating for the product.
Great product with a good track record of adding features
What do you like best about the product?
Admin portal is intuitive and easy to use, device reporting is very helpful. New features come out all the time
What do you dislike about the product?
Pricing isn't as transparent as I'd prefer, some features end up being more hassle than helpful.
What problems is the product solving and how is that benefiting you?
Jumpcloud is lightweight and simple to implement, saving me time and money. It's flexibility allows me to move quickly for onboarding and offboarding employees and computers
Pricy, But Worth The Cost
What do you like best about the product?
Jumpcloud's wide range of authentication methods supported is by far its strength. Having all of our internal users and their permissions in one place is incredibly useful, and the per-method output allows us to control who has access to what.
What do you dislike about the product?
The price is quite high for small businesses, though this can be overlooked due to the unparalleled feature set. The UI also leaves a bit to be desired at times, but it is not the worst.
What problems is the product solving and how is that benefiting you?
Jumpcloud allows us to better control and manage access to our different systems, pipelines, and software. The increased security and peace of mind that one login could be used everywhere is a huge benefit.
Pretty Solid Alternative to Microsoft/Jamf/Intune Deployment
What do you like best about the product?
I liked that we didn't have to have multiple different vendors to do everything we needed to do for IAM, PAM, device management, policy management, software management, OS/patch management, SSO integrations, etc... JumpCloud was a one stop shop.
What do you dislike about the product?
I had a few minor issues early on, and support wasn't always helpful or prompt in some situations. I don't want to throw them under the bus, but I sometimes found myself repeating myself repeatedly when working with support.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the lack of multiple essential IT management tools. It allows us to streamline the rollout of many different IT functions without doing all the heavy lifting required by a Microsoft/Jamf/Intune environment.
JumpCloud Remote Assist is very helpful
What do you like best about the product?
The latest feature JumpCloud Remote Assist enabled an intuitive and easy way to assist our end users.
What do you dislike about the product?
When managing macOS laptops, it's unclear when the commands and policies were completed in the laptops. It would be interesting if the status changed only when the final task were completed. For example, if I have a command that would install Google Chrome, using PKG. It would be good to receive the status completed only after the PKG was download and installed. Currently, I got the completed status, but the process is still in progress.
What problems is the product solving and how is that benefiting you?
We are able to create cool automation in order to enhance the laptop provisioning process. In addition, the workflows for user management are great.
Great platform to manage Endpoints, without having to rely on traditional Active Directory Services.
What do you like best about the product?
It is a very systematic platform where one can manage Endpoints without having to rely on traditional directory architecture -- on-premise solution.
What do you dislike about the product?
The only drawback I found is the cost, apart from this all tools are good.
What problems is the product solving and how is that benefiting you?
We can remove our on-prem directory services and enroll all endpoints be it at any network, and manage them freely without hassle.
Great MDM Provider for Linux, Windows, Mac, and Mobile
What do you like best about the product?
I love that they continue to add new features every quarter; ex Password Manager, Remote Assist, and Mac Policies. I also love their Slack Workspace where I continue to learn and can ask any questions I might have.
What do you dislike about the product?
I don't particularly appreciate that they removed the Encryption Widget from the home page without notice. They need a better way to inform their customer of new changes: email, RSS, etc.
What problems is the product solving and how is that benefiting you?
IAM Directory
Asset Management
MDM for Mac and PC.
macOS Zero Touch Enrollment using DEP and VPP.
Software Management for Mac and PCs
Secure our Devices - Encryption, Screen Lock, Password policies, etc.
SSO / Identity Management
Asset Management
MDM for Mac and PC.
macOS Zero Touch Enrollment using DEP and VPP.
Software Management for Mac and PCs
Secure our Devices - Encryption, Screen Lock, Password policies, etc.
SSO / Identity Management
JumpCloud has been a good alternative to active directory
What do you like best about the product?
The ease of use makes it a good solution.
What do you dislike about the product?
Wish the pricing could be more competitive.
What problems is the product solving and how is that benefiting you?
Centralizing management of user identities and devices.
Easy to use and works well
What do you like best about the product?
Integration with MS365 Entra for user sync and MFA. They keep adding features that are useful over time.
What do you dislike about the product?
Dir sync stopping a few times but was not hard to get fixed.
What problems is the product solving and how is that benefiting you?
Central device managment and MFA. Inventory information.Central device management and MFA. Inventory information.
Pretty nice experience, but some features needs to be perfected :)
What do you like best about the product?
This helps us a lot on distributing security policies
What do you dislike about the product?
In my honest opinion, password manager and package distribution (via .dmg images).
What problems is the product solving and how is that benefiting you?
To keep our PCs updated and configured as we want to
Solid MDM+ Platform
What do you like best about the product?
Robust product and feature offering and support for multiple OS' streamlining management to a single platform for our organization and team. Innovation and new feature release cadence a really big plus as well.
What do you dislike about the product?
Not so much a dislike, and they're very honest and upfront about it, in that the product will do 80% of what some of the other "so called leaders" in the space do which is a valued trade off in the product supporting various needs we have as an organization beyond just MDM and VPN
What problems is the product solving and how is that benefiting you?
VPN, MDM, User identity management and device/hardware policy management. Basically ensuring we can secure our users devices, account and network access via a unified platform
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