Smartsheet
SmartsheetExternal reviews
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Good for high level planning, time consuming for complex/detailed project and resource planning.
What do you like best about the product?
The predecessors function is super helpful in connecting rows, and it's a simplistic layout/feels familiar, as it is like a spreadsheet. The login and admin management process is very easy/intuitive.
What do you dislike about the product?
Resource management is too reliant on multiple capturing and entering data from elsewhere. It's hard to know what smartsheet can do unless you spend a lot of time getting to grips with all the how to videos - which as a manager I simply don't have time for.
What problems is the product solving and how is that benefiting you?
We use smartsheet to offer a high level breakdown of the project milestones and key delivery dates. It has become a useful reference and forecasting tool but does not support us in the day to day project management.
Great for project management, not great for hours tracking
What do you like best about the product?
It is a great tool to map out activities within a project, gives very clear and precise breakdowns of actions and timings associated with those actions / steps in the project.
What do you dislike about the product?
We wanted to build in the functionality to record and track hor / days spent on those activities too, which you can do by manually adding in a column. But the reporting functionality does not then support an option to pull out hours spent to date across a specific activity.
What problems is the product solving and how is that benefiting you?
Smartsheets allows us to accurately review where we are at within a project, and what needs to happen next. This helps us communicate better with our clients on expected delivery dates.
SmartSheet Helped Organize Information Delivery
What do you like best about the product?
SmartSheet has been a great solution for our company as a vehicle for providing valuable information to our teams. It has been especially useful as a hub for linking our team members to pertinent information on multiple clients. We were able to house all of this information in a central location via the hub and ensure that everyone is working with the most current directives, initiatives, etc.
What do you dislike about the product?
Some of the workflows and other solutions can be limited and cumbersome. Everything is spreadsheet-based and you must understand this to make the best use of it and understand its limitations.
What problems is the product solving and how is that benefiting you?
SmartSheet helps us collect and compile information regarding our clients' need and expectations and securely deliver it to the boots-on-the-ground forces. It gives us control of the information.
Innovative yet simple to use.
What do you like best about the product?
Simplicity: Whether you run a small project or a big complex one, SmartSheet can provide the framework to easily track your tasks, automate response collection and chase updates, via a simple to use interface with a set of powerful features.
What do you dislike about the product?
While the team has deployed an app to better make use of system resources and be faster, the app stil has way to go. Specifically I would like to see more features like a personal dashboard, clean temporary cache and multiple screen support (e.g. one screen for the plan and a secondary screen for the gantt), pin your most used dashboards and plan and more...
What problems is the product solving and how is that benefiting you?
Colaboration is key nowadays and SmartSheet excels in that area. You can have multiple people working on a project plan simultaneously while another team is consuming the automatic report generation and workers can update their respective tasks with on-tim reminders all at once.
Relatively Easy to View; Editing Harder
What do you like best about the product?
You can attach files to lines in the spreadsheet easily and set up columns and forms that will let you populate things via the form into the spreadsheet. It is relatively easy to set up templates.
What do you dislike about the product?
The automation features are not straightforward for people who have not necessarily used a platform similar to Smartsheet before. It does give you instructions and is fine for doing one basic sheet, but when you want to put together a database and amalgamate several sheets into one 'source of truth' it is less intuitive. It would be good to be able to have for example an option of putting several sheets into a folder, then being able to easily filter by dates etc in that folder. Not sure if this is currently possible, but if it is, it is not terribly user friendly.
What problems is the product solving and how is that benefiting you?
It keeps records of task requiring action (where you can include checkboxes etc) and you can set reminders through automation. This is also used for reminding people when things are expiring.
Smartsheet is a powerful project management tool with strong reporting and dashboarding capabilities
What do you like best about the product?
The dashboarding capabilities and the forms - set up is easy and understandable, and there are so many different options for visualization in the dashboards. Similarly with forms, the ability to create specific rules and triggers is so helpful.
What do you dislike about the product?
Smartsheet is not really an effective tool for task management, especially cross-team task management. Compared to tools like Asana or Monday, Smartsheet doesn't make cross- team task collaboration as easy.
What problems is the product solving and how is that benefiting you?
Overall project managment - we use Smartsheet for project roadmapping and budget management. Smartsheet has made our budget process very effective in tracking spend against available budget in the many varied budget lines owned by our team.
Good for large teams
What do you like best about the product?
It's helpful for large teams as multiple people can access and see edits in real time. Also, you can set long-lead and short-lead project goals so nothing falls through the cracks.
What do you dislike about the product?
Getting used to the platform can be a little tricky. At first, it was hard for me to understand how to add a new section and/or add new tasks within the section. It gets easier to use once you practice a bit.
What problems is the product solving and how is that benefiting you?
It ensures that everyone is on the same page about project expectations and timing. You get emails when tasks are "assigned" to you, and it's clear when that specific task is due.
Takes out the risk of human error/forgetting or missing items.
Takes out the risk of human error/forgetting or missing items.
Ease of use for Multi Editor Projects
What do you like best about the product?
The ease of using the platform for multiple user at one moment. This ensure you can work simultaniously on projects and that your collegues can help you with making the project work on the longterm.
What do you dislike about the product?
It is more dificult to program different features in the online platform. For me it is easier to use the Microsoft excell tool. If there was a explaination for the toolset this could be easily resolved.
What problems is the product solving and how is that benefiting you?
The follow up from different stages of the porduct can be easily showed in a visual graph which makes it very easy for non involved collegue to see the timeline of the project.
Very good platform with nevertheless many small glitches that need to be addressed.
What do you like best about the product?
That is a live document many people can use at the same time, that I can manage users' permissions to Editors, just Viewers, etc, and that the formulas are easier to use than Excel's.
What do you dislike about the product?
Several issues we keep reporting back to Smartsheets and aren't getting fixed, like for example the primary first column not being able to move or change from text to something else.
What problems is the product solving and how is that benefiting you?
Produces reports we can go through during our meeting after the PMs have updated their programmes/resources, so everything is clearer, and we have a better idea of who is working on what and how long each task takes.
Smartsheet does an alright job but is lacking when it comes to higher-
What do you like best about the product?
Sharing information between individuals is a lot easier with Smartsheet than with a lot of alternatives. Nobody wants to use SharePoint, due to the difficulties in just doing the simplest things and storing information centrally, and hosting files on OneDrive is less than ideal due to permissions issues.
We use SmartSheet as a repository of data that isn't otherwise stored by our ERP solution, as it would take additional code and maintenance to add that in. Instead, with some careful maintenance and redundancy checks, we can use Smartsheet to host additional fields that we maintain specifically for our account. Additionally, Smartsheet's Live Data Connector driver allows us to stitch data together with other programs such as Tableau. I also highly want to recommend the fact that SQL queries can be run against Smartsheet pages, though I'll be honest that I feel the documentation on that particular feature is lacking.
We use SmartSheet as a repository of data that isn't otherwise stored by our ERP solution, as it would take additional code and maintenance to add that in. Instead, with some careful maintenance and redundancy checks, we can use Smartsheet to host additional fields that we maintain specifically for our account. Additionally, Smartsheet's Live Data Connector driver allows us to stitch data together with other programs such as Tableau. I also highly want to recommend the fact that SQL queries can be run against Smartsheet pages, though I'll be honest that I feel the documentation on that particular feature is lacking.
What do you dislike about the product?
There are no workbooks in Smartsheet, only worksheets. This limits the ability to package separate sets of data.
Organization is definitely not a strong point, as navigation can be a painful process for our users. I struggle using the interface to find anything I need, though the Search feature does mitigate things to a good degree.
The seemingly arbitrary limit on the number of cells that can be copied and pasted, even with a Smartsheet licence, is completely unjustified from my perspective.
The Smartsheet integration with Tableau is somewhat lacking, as it uses drivers that heavily restrict what we can join on. There's a fun little issue when joining data into Tableau where, when importing any data from Smartsheet at all using the Smartsheet Live Data Connector, we cannot use certain Tableau functions. For example, let's say we have a site listed in Smartsheet as "1234", but in our system it's "ABC-1234". I can't remember at this moment whether we have to reduce the "ABC-" out of the latter record or prepend it to the former record, but one of these gives us the error message "Cannot add string and string values." This does not occur anywhere else within Tableau and from my reading, this is a limitation created by the generic driver features that Smartsheet uses in its Live Data Connector.
Smartsheet has the ability to be used as an online database, but I'm vexed that there is such a low cell limit to it. If it's meant to be used as a lightweight, online Excel substitute, that's one thing - but we're trying to use it as an actual OLDB, and we've had to go with other solutions due to the cell limit in a given workbook.
This is a little niggle, but why isn't there a built-in feature to track when a row, or cell, or anything else was last changed, or when it was added to the worksheet via a form? Seems like an easy thing to add in.
Organization is definitely not a strong point, as navigation can be a painful process for our users. I struggle using the interface to find anything I need, though the Search feature does mitigate things to a good degree.
The seemingly arbitrary limit on the number of cells that can be copied and pasted, even with a Smartsheet licence, is completely unjustified from my perspective.
The Smartsheet integration with Tableau is somewhat lacking, as it uses drivers that heavily restrict what we can join on. There's a fun little issue when joining data into Tableau where, when importing any data from Smartsheet at all using the Smartsheet Live Data Connector, we cannot use certain Tableau functions. For example, let's say we have a site listed in Smartsheet as "1234", but in our system it's "ABC-1234". I can't remember at this moment whether we have to reduce the "ABC-" out of the latter record or prepend it to the former record, but one of these gives us the error message "Cannot add string and string values." This does not occur anywhere else within Tableau and from my reading, this is a limitation created by the generic driver features that Smartsheet uses in its Live Data Connector.
Smartsheet has the ability to be used as an online database, but I'm vexed that there is such a low cell limit to it. If it's meant to be used as a lightweight, online Excel substitute, that's one thing - but we're trying to use it as an actual OLDB, and we've had to go with other solutions due to the cell limit in a given workbook.
This is a little niggle, but why isn't there a built-in feature to track when a row, or cell, or anything else was last changed, or when it was added to the worksheet via a form? Seems like an easy thing to add in.
What problems is the product solving and how is that benefiting you?
Sharing information between individuals is a lot easier with Smartsheet than with a lot of alternatives. Nobody wants to use SharePoint, due to the difficulties in just doing the simplest things and storing information centrally, and hosting files on OneDrive is less than ideal due to permissions issues.
We use SmartSheet as a repository of data that isn't otherwise stored by our ERP solution, as it would take additional code and maintenance to add that in. Instead, with some careful maintenance and redundancy checks, we can use Smartsheet to host additional fields that we maintain specifically for our account. Additionally, Smartsheet's Live Data Connector driver allows us to stitch data together with other programs such as Tableau. I also highly want to recommend the fact that SQL queries can be run against Smartsheet pages, though I'll be honest that I feel the documentation on that particular feature is lacking.
We use SmartSheet as a repository of data that isn't otherwise stored by our ERP solution, as it would take additional code and maintenance to add that in. Instead, with some careful maintenance and redundancy checks, we can use Smartsheet to host additional fields that we maintain specifically for our account. Additionally, Smartsheet's Live Data Connector driver allows us to stitch data together with other programs such as Tableau. I also highly want to recommend the fact that SQL queries can be run against Smartsheet pages, though I'll be honest that I feel the documentation on that particular feature is lacking.
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