Sold by: Smartsheet
Deployed on AWS
Smartsheet is the AI enhanced enterprise grade work management platform that brings together people, processes, and technology to empower anyone to drive meaningful change. Organizations of all sizes use Smartsheet to manage projects, automate processes, and gain visibility into programs and portfolios at scale all on one real-time, secure, centralized platform.
Over 85% of Fortune 500 companies trust Smartsheet to improve efficiency, agility, and collaboration.
4.4
Overview
Smartsheet empowers individuals and teams to manage work efficiently while ensuring that their work aligns with strategic objectives. Whether collaborating on complex projects or day-to-day tasks, Smartsheet equips teams with the tools they need to stay focused, be productive, and solve business challenges at any scale.
Multiple views for your work: Choose from several ways to view and manage work, including a familiar spreadsheet-like interface, Kanban boards, timeline views, and Gantt charts. Use the view that is right for your work and switch between views as needed, depending on your use case.
Real-time collaboration: Work together in real-time, share files, have conversations, and leave comments directly on tasks and proofs, to streamline communication.
Automated workflows: Streamline processes by reducing repetitive tasks, freeing up time for more valuable activities.
Custom reports and dashboards: Highlight key metrics and performance indicators, improve decision-making and demonstrate the impact of work on overall objectives.
Project management: Robust tools for planning and tracking projects and resources, enable teams to monitor progress, keep work on track, and allocate people to projects effectively.
Enterprise grade security, management and governance: Enable centralized control over users, access privileges, and settings to simplify the management of your organization's account. Automate administrative tasks, apply security controls, and ensure company data is protected.
Enterprise plan is available via private offers.
Highlights
- Automate your workflows: Build custom, code-free automations to streamline processes and reduce manual tasks, allowing your teams to focus on high-priority work that drives your business forward. Automated notifications ensure stakeholders remain informed.
- Eliminate data silos: Connect with tools like Microsoft, Google, Adobe Creative Cloud, Jira, Slack, Salesforce, ServiceNow, Tableau, Skyhigh Security, and more.
- Safeguard your data and users: Enterprise-grade identity and access controls, robust governance, comprehensive monitoring, and easy administration keep your data and users safe.
Details
Sold by
Delivery method
Deployed on AWS
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Buyer guide
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Business Plan | Plan cost for 500 members. Contact for private offer | $114,000.00 |
Dimension | Cost/unit |
|---|---|
True-up per agreement | $0.01 |
Dimensions summary
This listing offers two pricing dimensions on a contract basis. The Business Plan covers the platform for up to 500 members, priced through a private offer you request from the vendor. The True-up per agreement lets you reconcile usage against your existing contract, so you can add capacity beyond your original commitment. Together these dimensions support a fixed member-based subscription plus a way to adjust for growth mid-term. Contributors, who view and comment, are included without a paid seat. Contact the vendor to set your specific member count and private offer terms.
Top-of-mind questions for buyers
A member is a paid user who can create, edit, comment on, and view sheets and workspaces. Contributors view, comment, upload attachments, respond to update requests, and submit forms without using a paid seat. The Business Plan covers up to 500 members, while contributors remain unlimited and free.
The True-up per agreement reconciles usage against your existing contract. If you add members beyond your original 500-member commitment, the true-up captures that added capacity. This lets you grow during the term without a new agreement, then reconcile the difference against your contract.
The Business Plan sets a fixed cost for up to 500 members through a private offer. The True-up per agreement bills separately to cover capacity added beyond that commitment. The plan cost anchors your subscription, while the true-up adjusts for growth. Both appear against the same agreement.
www.smartsheet.com
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Vendor refund policy
As set forth in the Smartsheet User Agreement: https://www.smartsheet.com/legal/user-agreement
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
We offer a range of resources, support and services designed to assist your organization, teams, and individual users at every stage of your modern work management journey. To learn more, please visit Help and Learning at https://help.smartsheet.com/ for more information. Learn more about Professional Services at https://www.smartsheet.com/services/professional-services .
For further assistance, reach out to us at support@smartsheet.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
E-Learning
Forms to Sheets Made Easy, with Flexible Notifications
Reviewed on Oct 05, 2026
Review provided by G2
What do you like best about the product?
I like the use of forms and the data goes straight to the sheet. I also like the notifications can be set up automatically or I can send with a check box.
What do you dislike about the product?
Entering data manually and keeping up with all the comments in the notes from my colleagues. Also not a fan of the new look on the Home Screen.
What problems is the product solving and how is that benefiting you?
We use it for everything from admissions, graduations and everything in between while the student is active.
Abhinandan K.
Spreadsheet-Like Simplicity with Powerful Automation and Dashboards
Reviewed on Oct 02, 2026
Review provided by G2
What do you like best about the product?
Honestly, it just makes project tracking a lot less chaotic. It looks and feels like a regular spreadsheet at first, so it was super easy for my team to pick up, but the automation options and dashboards are what actually save us time. It's great for keeping everyone on the same page without constantly sending follow-up emails.
What do you dislike about the product?
It takes a lot of onboarding time for new team members to get used to it.
What problems is the product solving and how is that benefiting you?
Before Smartsheet, we were losing way too much time to repetitive manual tasks, like sending reminders or copying data from one sheet to another. We used the tool to automate our approval flows and reminders. It’s been a lifesaver because it clears out the daily administrative noise and actually lets us focus on getting our actual work done.
Christopher K.
Flexible, Quickly Scalable Work Management Platform
Reviewed on Sep 29, 2026
Review provided by G2
What do you like best about the product?
Flexible and quickly scalable work management platform.
What do you dislike about the product?
Getting access to premium Smartsheet apps at customer's company.
What problems is the product solving and how is that benefiting you?
Work management from a single source of truth.
Hospitality
Solid Core Product, But Confusing Collaborator Setup and Limited Help
Reviewed on Sep 29, 2026
Review provided by G2
What do you like best about the product?
We've migrated most work from Office products to SmartSheet. Basics are easy to use. Help for premium apps seems to be limited on SS websites. We use a 3rd party to develop for us. Core products are solid.
What do you dislike about the product?
I need more information on collaborators and new user model. The process has been very confusing. Help on the website isn't great. The help community seems to be novices trying to help each other but not with success. I've had better luck on YouTube with some consultant wannabes.
What problems is the product solving and how is that benefiting you?
Good process management tool. With grid files, the application timed out FREQUENTLY. Hoping the switch to table view eliminates this with realtime saving.
Restaurants
Live Updates Enhance Team Accountability
Reviewed on Sep 29, 2026
Review provided by G2
What do you like best about the product?
I like that all aspects of Smartsheet are live and can be rolled up into reports and dashboards of all types. This allows me to build out systems and workflows that are viewable by leadership, improving team accountability and project status. I also appreciate the live nature of Smartsheet, which provides on-demand information. Overall, I like it all thus far.
What do you dislike about the product?
I like Smartsheet so far, but I would really appreciate a more personalized training approach. As someone who started using Smartsheet after the decision was made to buy it, on-call trainings with a direct contact would be very helpful for me.
What problems is the product solving and how is that benefiting you?
Smartsheet helps with task intake and enhances role visibility. Its live feature allows for real-time updates, enabling me to create systems viewable by leadership to improve team accountability and monitor project status effectively.