Smartsheet
SmartsheetExternal reviews
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Solves many small business problems; tricky to scale
What do you like best about the product?
It's really easy to get started with Gantt project planning, or basic automation of business processes.
New users find it very easy to set up point and click automations to request reviews, automatically apply date stamps, or alert on change.
New users find it very easy to set up point and click automations to request reviews, automatically apply date stamps, or alert on change.
What do you dislike about the product?
Every integration (Jira, database, etc) is a paid extra, with a flat fee rather than cost based on user count - these may be small cost for larger orgs but for small orgs it doesn't make sense.
Sheets do not autosave, and there is no live collaboration like you might expect from most cloud tools.
Sheets can reference other sheets, but only as much as they might in Excel - and with less functionality in most cases.
Sheets do not autosave, and there is no live collaboration like you might expect from most cloud tools.
Sheets can reference other sheets, but only as much as they might in Excel - and with less functionality in most cases.
What problems is the product solving and how is that benefiting you?
We use Smartsheet for initial project scoping and planning, as an approachable Gantt tool.
We have also automated a basic CRM, as a small consultancy we've handled a good set of our initial requirements.
There are limitations stopping us from significantly scaling either of these use cases, but it allowed us to quickly solve each problem for our small business without complex selection and implementation.
We have also automated a basic CRM, as a small consultancy we've handled a good set of our initial requirements.
There are limitations stopping us from significantly scaling either of these use cases, but it allowed us to quickly solve each problem for our small business without complex selection and implementation.
Able to manage complete project portfolio in one workspace
What do you like best about the product?
Colaboration tools availabale as well as the use of many pre built templates
What do you dislike about the product?
Does not use standard excel formulas. Also, no easy print views
What problems is the product solving and how is that benefiting you?
Collaboration with internal and external stakeholders
Using it for project and task management
What do you like best about the product?
it's accesible, easily sharable, supports email automation and has a lot of templates that are working for me
What do you dislike about the product?
The reporing functionliaty is lacking - I tried creating several reports for basic BI but the functionliaty is just not there even compared to excel
What problems is the product solving and how is that benefiting you?
Sharing task lists, managing timelines
A solid basis to start a business
What do you like best about the product?
It is a simple system to use for beginners which is helpful, and sharing to the of information to the relavent team members is a really useful feature which we use frequently.
What do you dislike about the product?
A lot of the functionality which is required isn't available on a standard license and requires costly add ons to get the functions and efficientcy that we require , but unfortunately is not within our budget.
What problems is the product solving and how is that benefiting you?
Smartsheets helps with the day to day running of our business, by allowing an allocation of work to team members. It also assists with keeping all ouf our project costs and changes in one place.
Friendly and easy to use
What do you like best about the product?
Designed for users of all skill levels, this intuitive tool provides a range of templates, streamlining the setup of standard processes for any business and saving valuable time. Furthermore, it facilitates seamless integration with various apps and programs, enabling a robust level of connectivity
What do you dislike about the product?
Several functionalities ought to introduce more interactive explanations into the mix.
What problems is the product solving and how is that benefiting you?
This document assists me in effectively tracking information across various programs and projects, empowering us to maintain a firm grip on critical operational data. By doing so, we ensure meticulous oversight and prevent any potential pitfalls down the road.
Very helpful PM Tool - Does the job well but can be tricky for more sophisticated portfolio
What do you like best about the product?
Easy to use and user friendly interface. I like the ability to synchronize everything real time on my Project Status Dashboard (Project Plan & RAID) to bring up an insightful high level view. Massive step from when I was using MS Project (or Excel). Nice Dashboard to circulate internally and to clients.
Easy to import and use any templates.
Easy to import and use any templates.
What do you dislike about the product?
It is complex to link together a portfolio of projects to have an aggregated Dashboard view. It should be technically easier for the user and with less glitches.
There are some limitations on the layouts of Dashboards not all information are clearly readable.
There are some limitations on the layouts of Dashboards not all information are clearly readable.
What problems is the product solving and how is that benefiting you?
Real time sync of my updates on a Dashboard. Aggregate view of project portfolio. Elevated governance via insightful Dashboards. Less time spent on weekly updates and less prone to manual errors.
Good, but some features missing
What do you like best about the product?
Collaboration, automation and ease of basic data collection
I also really like the automated document creation and docusign integration
Used to use Monday.com which had a better UX but was an inferior product in terms of features and integrations
I also really like the automated document creation and docusign integration
Used to use Monday.com which had a better UX but was an inferior product in terms of features and integrations
What do you dislike about the product?
Only one form allowed per row, why oh why can't I have multiple forms to collect data per row. I know there are workarounds,but they aren't as good and slick as forms
What problems is the product solving and how is that benefiting you?
Procurement data capture, planning, workload management and governance
Streamlined and user friendly processes
Yes, more productive and better oversight of team performance
Streamlined and user friendly processes
Yes, more productive and better oversight of team performance
Use Smartsheets for customer order updates.
What do you like best about the product?
It works very well with excel. Simple copy and paste. Also like being able to attach files to rows. Customers seem to like being able to view it online also.
What do you dislike about the product?
Smartsheet is nice but it needs to be more automated. It takes too long to manually update the smartsheets. It would be better if you could open a smartsheet, click a button and it could pull in information from an excel or pdf file.
What problems is the product solving and how is that benefiting you?
Smartsheet allows the customers to be on the same page with the vendor so they know when to expect their material. It is very easy for them to log into it at anytime for their information.
Smartsheet - A useful tool for managing projects and keeping track of action items
What do you like best about the product?
I really like email automation features, and the way visual dashboards can be created. I also like that it's intuitive and relatively easy to learn. I would recommend it to any workplace working with a team!
What do you dislike about the product?
Sometimes slow to load and difficult to log in. I also think conditional formatting could be better and there could be more options to change things and make our own formulae.
What problems is the product solving and how is that benefiting you?
It's helping me keep track of Action Items which I need to fill in, and to see how far we are on projects. It also helps to keep information.
A good upgrade from free/simpler options
What do you like best about the product?
So customizable, even though I don't need all the features, I like knowing that there are options for making my workflow even better.
What do you dislike about the product?
It's not very intuitive. Having the google background helps, but some of the features take time to notice. I would also love to better customize notifcations.
What problems is the product solving and how is that benefiting you?
Eliminating emails and making requests/workflow more direct.
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