Smartsheet
SmartsheetExternal reviews
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Changes the way your team works together with project stakeholders
What do you like best about the product?
Smartsheet allows you to pull together project data from all aspects of the project and present them in easy to interpret reports and dashboards customised to reflect the needs of the client, project team and management.
What do you dislike about the product?
There are still some limitations including the inability to write report results to a sheet dynamic drop downs based upon a source list, etc. These gaps are regularly addressed via updates to the product but still need more growth. Integration to power platforms is almost non existent and the documentation around power automate is very poor. Integration with task management tools needs to be improved and expanded to the office 365 platform. It makes no sense to offer teams integration but not offer planner integration.
What problems is the product solving and how is that benefiting you?
Keeping project managers and clients informed on progress and status and getting customers actively involved in the project.
Great tool that require some learning curve to create powerful tables and tracking
What do you like best about the product?
The possibility for automation and sending automatic email to add data (and do it directly from email)
What do you dislike about the product?
Need someone very knowledgeable to build the initial system
What problems is the product solving and how is that benefiting you?
automation after events to capture data (example attendance and qualitative information like " should we do this event again"?
A lot of crucial links in one place!
What do you like best about the product?
Important documents and links are at your fingertips. These links are used on a daily basis and easy to access.
What do you dislike about the product?
It is not customized to each location but does not give option to put N/A or not used. So sometimes you don't know if you should be using certain things or doing certain tests.
What problems is the product solving and how is that benefiting you?
Organization. Keeping crucial documenting in one place.
New to Smartsheet
What do you like best about the product?
Easy of use and very flexible to many different uses. Right now we have replace a OneNote notebook that was being used heavily for PMO work and now standing up a ticketing system for another department with a very small volume of tickets.
What do you dislike about the product?
It can take some time to become familiar with the icons on the side and to distinguish between a sheet, a workspace, or a report.
What problems is the product solving and how is that benefiting you?
The main problem we encountered was that our OneNote files became corrupted. When we attempted to restore them, we discovered that backing up OneNote files is essentially ineffective unless the files were backed up locally on the computer. This made the recovery process very frustrating.
Useful collaborative space
What do you like best about the product?
collaborative space, very useful for tracking projects and sales
What do you dislike about the product?
Sometimes it takes a long time for the information to pull from one smartsheet to another. Also, sometimes I need to add extra lines to paste a pre-set template that has formulas for the formulas to work, it's an extra step that seems inconvenient at times, otherwise very useful tool
What problems is the product solving and how is that benefiting you?
tracking projects, sales, working at the same time with other colleagues from the team
Useful tool to manage data
What do you like best about the product?
Smartsheet is good as it allows referencing to different sheets with ease. It is also simple enough to use without any experience. I like that neat dashboards can be created with the existing sheets. Collaboration is made easier with this tool, and it can be implemented across the organization.
What do you dislike about the product?
It takes a long while to save changes, and sometimes changes don't even get saved. It can be slow and clunky. There's not much customer support provided.
What problems is the product solving and how is that benefiting you?
Cleaning up and organizing data, makes it easier for analysis
Powerful once you climb the learning curve
What do you like best about the product?
It gives you the flexibility of a spreadsheet with the structure of a light project-management tool. Templates and forms made it easy to standardize how we collect info, and automations (alerts, update requests, reminders) save me a lot of follow-up time. Dashboards are handy for quick status views, and permissions let me share a sheet with different levels of access without making a mess. I use it once a week to track tasks and small projects, and once things are set up, it keeps everyone aligned.
What do you dislike about the product?
There’s definitely a steep learning curve. The formula syntax and cross-sheet references feel a bit different from Excel/Google Sheets, so it took me a while to get comfortable. Permissions can be fiddly (especially when multiple people are editing), and large sheets slow down more than I’d like. Some reporting and Gantt print options are limited, and the mobile app is fine for checking status but not great for building anything. Integrations beyond the basics (e.g., premium connectors) may require higher tiers or admin setup, which adds friction during implementation. Overall, it’s powerful—but expect to invest time up front to get real value.
What problems is the product solving and how is that benefiting you?
It’s helping me keep projects organized in one place instead of juggling between spreadsheets, emails, and task lists. Having tasks, due dates, and files tied together makes it easier for the team to stay on the same page. The automatic reminders and update requests reduce the amount of chasing I’d normally have to do, which saves time and keeps things moving. For me, the main benefit is transparency, everyone can see progress and responsibilities without needing a separate status meeting.
It should be better than it is.
What do you like best about the product?
I like how everything is laid out and you can see how the jobs are laid out in order of scheduling. I like how I can assign foreman and their crews to jobs.
What do you dislike about the product?
It is so so so glitchy. If my co-workers and me are both working in Smartsheet half the time it doesn't save. You do not have this issue with Google sheets or other platforms where multiple people are working on the same sheet. It is so frustrating!
What problems is the product solving and how is that benefiting you?
Honestly if it were up to me I would use other platforms. It doesn't solve any scheduling issues because there are other platforms that work better. I only use it because my company is making me us it.
Smartsheet is useful but missing lots of QoL UI items
What do you like best about the product?
It's online and anyone can edit based off permissions. I use Smartsheet on a daily basis and it is a simplified program.
What do you dislike about the product?
There is not a lot of customizations for forms and sheets. It does not do things I want and is easier to use excel at times. There are tickets/pages out there of people requesting these QoL items and it has been open for years with Smartsheet team not implementing.
What problems is the product solving and how is that benefiting you?
It helps keeps all documents in one place and send out automatic notifications if documents change.
Useful platform, especially when you understand how to automate sheets
What do you like best about the product?
Smart sheet has plenty templates from which any project of any nature can tracked.
What do you dislike about the product?
It takes a while to figure out the interface and how to edit a template if needed.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping us monitor our project's financial performance, manage timelines, and streamline our workflows.
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