Smartsheet
SmartsheetExternal reviews
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Great for Beginners, But Setup Needs Work
What do you like best about the product?
I appreciate Smartsheet's ability to seamlessly integrate portfolio, program, and project management into a single, easy-to-use platform. Its collaborative features simplify work management across functional teams, making it accessible for users to build, understand, and adopt solutions quickly. The platform's real-time collaboration and diverse workflow capabilities, including various views like Kanban and timeline, significantly enhance usability and adaptability for different working styles.
What do you dislike about the product?
I found the initial setup of Smartsheet to be confusing, which led to a mismatched implementation that wasn’t aligned with our needs. Despite having implementation support, we had to reengineer and redesign everything after three months due to a lack of understanding of the platform's capabilities and limitations. Moreover, I would like to see the introduction of a data model for portfolio, program, and project management that automatically links sheets with primary and foreign keys for seamless automation and reporting.
What problems is the product solving and how is that benefiting you?
Smartsheet provides a foundational platform for program portfolio management and fosters easy-to-adopt work management across teams, enhancing capability from zero to one or two, and supporting collaboration and solution building.
Okay, but took away some tools that made things easier
What do you like best about the product?
I like that I can look thorough all of our sheets by searching, and can find LOT numbers, article numbers, and find it quickly. I love that our whole team can access all the files, and more than one person can make adjustments or additions to the sheets and everyone can see the updates in real time.
What do you dislike about the product?
One of the things that was taken away was the always open search bar. Something that I used every single day, extensively. It now adds significant time to my work that I have to click the looking glass emoticon on the right side of the screen to get the search bar open. Also, when I do search within the same Smartsheet, the Smartsheet then brings me to what I requested, but doesn't keep my place on the actual smart sheet. My company uses Smartsheet extensively, and me after looking up what I needed to has to scroll all the way back to get the data I needed. These updates have made your software less useful and more time consuming. Let alone the ease of use has become less and less.
What problems is the product solving and how is that benefiting you?
Our office manager and our sales associate are trying and testing out more features to see what clicks best with our business and what additional features we can add to make our work day more seamless.
Good platform for collobration
What do you like best about the product?
The ability to use an input form to populate a spreadsheet & have controls on who can make changes to a variety of cells/columns.
What do you dislike about the product?
It is less user friendly in for formatting than other similar products for filters, searching and formatting.
What problems is the product solving and how is that benefiting you?
Allowing different teams to work on the same item and collaborate better without duplication of work. Allows for tracking and approvals prior to moving on in the process.
Good features for the cost
What do you like best about the product?
Generally good for collecting data in form of surveys. Relatively easy to filter required information and build charts off of data.
What do you dislike about the product?
It is not easy to copy or manipulate data. For example, if I filter a selection of data and want to put it into excel, or even just download all the data into excel, this is often not doable.
What problems is the product solving and how is that benefiting you?
General data collection and aggregation.
I've enjoyed Smartsheet for it's ease of use, however there are areas for improvement.
What do you like best about the product?
I appreciate that Smartsheet is easy to use for those that are familiar with Excel/MS Project as it has similar functionalities. It's nice that there are different types of sheets that can be set up for different purposes, so I do use Smartsheet for tracking various items and workflows often.
What do you dislike about the product?
Project Plans on Smartsheet are not good for supporting very large projects. Me and some of my colleagues have had to move some of our larger project plans to MS Project.
What problems is the product solving and how is that benefiting you?
Being able to track tasks, workflows, resources, team rosters/PTO calendars, budget, amongst other items. This allows for an all-in-one tool for project/status reporting.
Smartsheet’s off to a good start but should polish/improve its core before adding more features.
What do you like best about the product?
Form entry and collaboration aspects are really good. Its easy to learn and quick to setup a sheet for use.
What do you dislike about the product?
They are missing some key improvements that would make the software really helpful. This includes: api calls in automations, adding more automation actions and triggers, fix user fields in form fields, better admin tools for permission controls (mainly around which columns user can and cannot edit), advanced multicolumn or tab user forms, and way more formulas (steal a lot from excel).
What problems is the product solving and how is that benefiting you?
Its helping us with organizing and ensuring small short tasks are complete within our organization. It also helps with driving process compliance.
Smartsheet is Useful but it should e able to copy paste from Excel
What do you like best about the product?
I like how it can create graphs and other visual dashboards.
What do you dislike about the product?
I can't copy/paste from Excel which makes it harder to upload infromation.
What problems is the product solving and how is that benefiting you?
Smartsheet makes it easy to create datasheets that multiple users can collaborate on at the same time. This feature is especially helpful for documents that require input from several people working together. Additionally, it provides a convenient way to organize and store a large number of files in one place.
Smartsheet Review
What do you like best about the product?
The ability to have an attachment for each row helps with organization of documents.
What do you dislike about the product?
The downsides would be the latency of Smartsheet. Sometimes, it would have long load time, especially when refreshing the page.
What problems is the product solving and how is that benefiting you?
The solution that Smartsheet has helped with is the ability to have attachments to each row. It allows us to archive our paperwork digitally.
Very robust, versatile, user driven platform
What do you like best about the product?
Smartsheet offers a myriad of ways to capture, work with, and view your data points. Out of the box, it is practically a blank slate, offering the user with multiple options to tweak their solution so that it meets their unique needs. The newer features in Smartsheet are also aesthetically pleasing. When Smartsheet is successfully integrated, I have seen it used for many different use cases, with people popping in and out of the platform throughout their day to fulfill many different job responsibilities.
What do you dislike about the product?
With great power comes great responsibility, and the sandbox environment provided by Smartsheet can sometimes result in workflows that feel cumbersome and don't run smoothly until the user has invested significant effort to set things up correctly. Implementing Smartsheet requires a considerable amount of time, as users are responsible for building everything themselves. While Smartsheet does offer templates that help close some of this gap, someone still needs to put in the groundwork and provide training to help team members locate and interact with their assets after they've been created. Proper sharing of these assets is also essential. Although Smartsheet is working to enhance the asset browsing experience, we currently find ourselves in a transitional phase between the old and new interfaces, which leaves new users feeling confused and experienced users feeling frustrated.
What problems is the product solving and how is that benefiting you?
Smartsheet has allowed us to capture data from many different sources and bring them into a unified space. Our Project Managers are finding the platform essential for mapping out complex, long-term Project Plans and bringing stakeholders in for visibility. Smartsheet Forms are allowing us to capture work items needing to be performed throughout our company. Managers are then able to schedule and manage these tasks, ensuring their employees aren't double booked. Our workers are then able to take action on these tasks and see everything they need to do in one place.
My Experience with Smartsheet
What do you like best about the product?
I think the most useful part of Smartsheet is the API the platform has. It's very easy for my code to interface with and takes little to no time at all for the data pulls and inserts using it. The backend workers as Smartsheet are clearly doing an amazing job and they are always working to better refine their systems, and it shows!
What do you dislike about the product?
On the other side of this, the lack of automated data flow hurts my workflow. I realize that if you opt in for the more expensive plan, DataShuttle is included. However, from what I have seen and how this package works, it just doesn't justify paying more for the little help that DataShuttle offers.
What problems is the product solving and how is that benefiting you?
Smartsheet keeps our office organized. The higher ups enjoy the top-down approach Smartsheet provides to viewing data and it's incredibly useful for the lower rungs and data grunts, such as myself, to be able to leverage such a useful online database. It allows to consistently keep track of our figures and communication without worrying about the service being behind, like you see with sharepoint or shared microsoft files.
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