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Smartsheet

Smartsheet

Reviews from AWS customer

1 AWS reviews
  • 5 star
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  • 4 star
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  • 1
  • 2 star
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  • 1 star
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External reviews

10,017 reviews
from and

External reviews are not included in the AWS star rating for the product.


3-star reviews ( Show all reviews )

    Alaina B.

A Powerful Tool for Project Management

  • February 26, 2025
  • Review provided by G2

What do you like best about the product?
The most helpful thing about smartsheet is that we can share interactive dashboards with our clients, track project progress, and generate detailed reports for our crew tasks.
What do you dislike about the product?
The downsides of Smartsheet is the learning curve, automation and reporting requires a lot of training. The mobile app also lacks full functionality which is frustrating for workers on site.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping me solve giving out tasks to my team that they can track that includes tasks, deadlines, and project statuses.


    Medical Devices

Great for project trackers

  • February 26, 2025
  • Review provided by G2

What do you like best about the product?
The templates are great and very easy to customise - great for a starting base when you are unsure what you need. Very easy to use and intuitive. Customer support are on hand to explain and problem solve with you - I have used the support tool once and had a 30 minute teams call to resolve my queery
What do you dislike about the product?
SmartSheet do not always update their product with recommendations on the SmartSheet user forum despite multiple requests to do so - this could enhance the user experience but the opportunity is missed
What problems is the product solving and how is that benefiting you?
Project tracking


    Verified User in Marketing and Advertising

great for collaboration

  • February 26, 2025
  • Review provided by G2

What do you like best about the product?
The Smartsheet is great for approval across countries. It allows us to categorize the documents and the reviewer can add comments
What do you dislike about the product?
Sometimes I can't get the comments reply from the Smartsheet that would affect the communcation progress
What problems is the product solving and how is that benefiting you?
It faciliates our collboration across countries


    Telecommunications

Powerful Project Management Tool that facilitate collaboration, team plan and automate reports

  • February 25, 2025
  • Review provided by G2

What do you like best about the product?
What I like most is that it consolidates all the projects we're running simultaneously into one unified source of truth, providing a high-level overview of everything in a single view. This way you can better compare dates and drive conversation around priorities
What do you dislike about the product?
One downside of Smartsheet is that it can be overwhelming for new users due to its wide range of features and customization options, which can take some time to fully master.
Sometimes can be slow to load. Also you need to remember to save your work recurrently if you don't want to lose it.
Overall our main challenge at the moment is internal Adoption by certain departments
What problems is the product solving and how is that benefiting you?
We have many projects in our company run by several PM. SS brings together all these projects and the information associated with them in one unique solution. It also provides reports based on the data already entered without the need of having to create separate reports


    Computer Software

My company uses it

  • February 25, 2025
  • Review provided by G2

What do you like best about the product?
I like that it can be used for project management. it has a robust set up features for that are stronger than google sheets for this use csae. Also great for collaboration.
What do you dislike about the product?
I think the UI could be better, more modern and intuitive. Maybe start using AI
What problems is the product solving and how is that benefiting you?
Visibility of various tasks across clients


    jose g.

Good software

  • February 24, 2025
  • Review provided by G2

What do you like best about the product?
forms and automation make things easier and faster
What do you dislike about the product?
that you cant have multiple tabs per smart sheet
What problems is the product solving and how is that benefiting you?
automation helps streamline work and registrations


    Architecture & Planning

Embedded Lists are Key

  • February 24, 2025
  • Review provided by G2

What do you like best about the product?
I love the embedded lists, that I can have a dropdown within a dropdown. For my work, architecture, we are creating detailed plan sets that have many subcategories. This is the entire reason I use smartsheets.
What do you dislike about the product?
What I dislike is that I am not fully understanding the other capabilities of the software and I am not utilizing it completely. It is a great task list for now and that's about it. But i know there can be more. I just need to learn.
I know there are plenty more features, but I wish it was easier to understand.
What problems is the product solving and how is that benefiting you?
Excellent task list, organizable and unlimited subcategories.


    Jess O.

Project Manager for a NOS Wholesale Grocer

  • February 24, 2025
  • Review provided by G2

What do you like best about the product?
It has all of our information and reporting in one shared space. Everything is very easy to access
What do you dislike about the product?
I wish it was more customizable for the basic user
What problems is the product solving and how is that benefiting you?
Bringing all of our projects to one space. Easy for the team to go in and update when needed. Easy to access reports and needed information


    Biotechnology

SmartSheets for capacity planning

  • February 24, 2025
  • Review provided by G2

What do you like best about the product?
SmartSheets is easy to use and is good for project management related needs. It has provided the team with a consolidated view of all the work.
What do you dislike about the product?
We still have trouble figuring out the capacity of team members in a given week. The capacity view shows all team members at over 120% at all time because of the start date and end date of the projects.
What problems is the product solving and how is that benefiting you?
It helps with a consolidated view of the work


    Security and Investigations

Good but limited capabilities

  • February 21, 2025
  • Review provided by G2

What do you like best about the product?
It's a simpler version of excel great for people who aren't as versed with excel or who don't need all of it's computing capabilities.
What do you dislike about the product?
Each Smartsheet has a limit on columns and rows and this doesn't work when you are trying to process large amounts of data. It also doesn't have all the same computing capabilities that excel has. It also doesn't autosave as you go which has been killer with computer crashes and losing work done.
What problems is the product solving and how is that benefiting you?
We use Smartsheet for tracking cyclical data as well as financial numbers. It keeps it all in once place and let's us analyze data over time and see what upcoming items need dealing with. It provides a central place for a lot of data.