Smartsheet
SmartsheetExternal reviews
10,015 reviews
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Versatile with Room for Improved Integration
What do you like best about the product?
I appreciate Smartsheet's capability to handle multiple work streams and its ability to be shared easily across teams that are not all part of the same organization. I also find the consulting hours included in the package incredibly beneficial, as they helped streamline our dashboard and optimize how we set up the roll-up of information. Moreover, I value the feature that allows building out dependencies within the worksheet, enabling us to see the ripple effect when things are pushed back. Additionally, the ability to tag milestones and risks and have them roll up clearly into a dashboard is particularly useful. Overall, Smartsheet provides an essential overview for the work we do, which I find very helpful.
What do you dislike about the product?
I find that the integration between Smartsheet and Google Suite is not smooth, making Smartsheet feel like a standalone tool for our projects, rather than being incorporated into our everyday tools. This lack of integration means it's not consistently used for all tasks by everyone involved. Additionally, there is a notable upfront time investment required, which can be a hurdle initially. Another aspect I wish were different is the absence of voice features that could facilitate task management on the go, turning voice inputs into task lists.
What problems is the product solving and how is that benefiting you?
Smartsheet provides an essential overview and helps manage multistakeholder projects by handling multiple work streams and enabling easy information roll-up for clear dashboards.
Great for Collaboration, but Steep Learning Curve
What do you like best about the product?
It’s easy to collaborate and track projects in real time.
What do you dislike about the product?
It can be a bit difficult to learn at first.
What problems is the product solving and how is that benefiting you?
It helps organize projects, automate tasks, and improve team collaboration, saving time and reducing manual work.
Great Templates and Dashboards, but Limited Data Analysis in Smartsheet
What do you like best about the product?
The most useful aspect of Smartsheet is its wide range of templates that can be used for different purposes. From project monitoring and to data tracking and reporting. These templates make it easy to set up structured workflows without starting from scratch. I also find the featured dashboards extremely valuable, as they allow you to create clear, interactive, and visually appealing dashboards that help track progress and present key information effectively. I would add as well its features about automation and collaboration which allows multiple teams to update data in real time
What do you dislike about the product?
While Smartsheet is very useful for organizing and tracking projects, its data analysis and organization capabilities are quite limited. The platform lacks advanced features such as proper pivot tables or more flexible data categorization options. Even compared to basic Excel functions. It can also be difficult to organize and structure large sets of data efficiently within sheets. Additionally, while the form feature is easy to use, it offers very few customization options and limited interaction with users. The forms could be more dynamic and flexible to collect richer and more engaging inputs.
What problems is the product solving and how is that benefiting you?
Although Smartsheet was already in use when I joined the organization, I’ve seen how it helps manage multiple projects and keep everything organized in one place. It makes it easier to track activities, monitor progress, and consolidate data from different teams without relying on multiple spreadsheets or emails. The dashboards and templates also help visualize results and support better reporting, which is very useful for project performance and monitoring work.
Great Automation and Project Management
What do you like best about the product?
Ease of setting up automation
Project management - having all the related sheets, forms, gantts in the same place
Project management - having all the related sheets, forms, gantts in the same place
What do you dislike about the product?
Takes a long time to set up links to other sheets.
Would be good if you could set up a form to fill in a scorecard.
Would be good if you could set up a form to fill in a scorecard.
What problems is the product solving and how is that benefiting you?
Its a single place to keep KPI scorecards, KPI tracking, Project tracking, Issue management through the forms.
Great Organization and Helpful Dropdowns, but Issues with Data Loss and Dynamic View
What do you like best about the product?
The organization is great. The dropdowns are helpful.
What do you dislike about the product?
If multiple people are on the same sheet at the same time sometimes data can be lost. Can't delete lines in dynamic view.
What problems is the product solving and how is that benefiting you?
Tracking support staff resources.
Visually Seamless with Great Customization
What do you like best about the product?
I appreciate how intuitive Smartsheet is, eliminating the need for extensive training. The ease of setting it up was a significant advantage for me. I enjoy the ability to add several subtasks under each category, which creates a seamless visual when sharing projects with other teams. The customizable options are plentiful, and the templates are both useful and visually appealing.
What do you dislike about the product?
I find Smartsheet's cost too high for most companies to continue purchasing licenses.
What problems is the product solving and how is that benefiting you?
I find Smartsheet enables seamless project creation and sharing with teammates and offers customizable options and intuitive templates, enhancing team communication.
Serice Center Manager
What do you like best about the product?
Simplicity of use and design 1211111111111111
What do you dislike about the product?
Cant find things sometimes. doesn't always integrate well
What problems is the product solving and how is that benefiting you?
Task management and development, so far
Practical and versatile work tool
What do you like best about the product?
The creation of workspaces and the establishment of links between the workspace and the worksheets are done very easily. This tool is really powerful, and we still have many features to explore.
What do you dislike about the product?
Since I started using this tool, it initially offered free licenses, albeit limited, but still functional. Now, this option is no longer available and one is encouraged to subscribe to a paid license. Regarding the features of Smartsheet, I find that creating filters is not as intuitive as on an Excel file. Moreover, the dashboards are not interconnected, or their connection is complicated to set up.
What problems is the product solving and how is that benefiting you?
The robustness of the links between the files (sheets) is really efficient and reliable. Moreover, the file search function proves to be very effective.
Great Step in the Right Direction for Spreadsheets
What do you like best about the product?
The most valuable feature is being able to use the information across various dashboards. This makes implementation much more effective.
What do you dislike about the product?
Sometimes, transferring information into maps or other applications can be challenging.
What problems is the product solving and how is that benefiting you?
Its helping me take equipment requests and put it into data for end of year purchasing decisions
Good for people who need spreadsheet features and simultaneous access
What do you like best about the product?
I truly value the way everyone can access and work together on spreadsheets in real time. This feature has significantly improved the efficiency and smoothness of our workflow.
What do you dislike about the product?
When working with large amounts of data, loading and saving can take longer than anticipated. In contrast to Google Docs, changes made by other users are not visible in real time—you have to refresh the page to see updates. Additionally, the editing and filtering tools could be more user-friendly.
What problems is the product solving and how is that benefiting you?
Communication about work progress and keeping other departments updated are important aspects to consider.
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