I used Smartsheet for project management. We had contracting teams that used it, so we were given access to it. It's within the financial services industry, and our company has a little bit less than two thousand employees.
Smartsheet
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Sometimes Great! Sometimes not!
What do you like best about the product?
integrations with other software and bi reporting tools
What do you dislike about the product?
dashboards and other misc limiting functionality
What problems is the product solving and how is that benefiting you?
It is a great data collection tool, but lacks some functionality.
It's a great project management tool for balancing multiple projects.
What do you like best about the product?
I like all of the capabilities it offers for each sheet and the option to combine and link various sheets together, it makes it easy to track how projects relate to one another.
What do you dislike about the product?
It takes some getting used to in terms of having so many options it can be overwhelming at first. It's not always intuitive I think to people who don't have much experience with similar programs.
What problems is the product solving and how is that benefiting you?
It's great for tracking shifting schedules and data. I love how it immediately alerts all participants to updates.
Online availability supports project management with room for more intuitive access
What is our primary use case?
What is most valuable?
The positive aspect of Smartsheet was its online availability. However, it was cumbersome since not being on the enterprise mode meant constant login and access requests. I used it, mostly due to my novice understanding of Smartsheet, for project management. We were looking for a tool that allowed for repeatable projects and process-oriented governance.
What needs improvement?
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance. More intuitive access without constant logins would be beneficial.
For how long have I used the solution?
I used Smartsheet for about a two or three-month period as an end user. We were consumers of it, while another firm championed its project management use.
What was my experience with deployment of the solution?
I found the setup to be straightforward.
What do I think about the scalability of the solution?
I think Smartsheet would scale fine.
How are customer service and support?
I do not have much experience with Smartsheet's customer service.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We've used monday.com and Smartsheet sparingly but are focusing on one PPM tool right now.
How was the initial setup?
The initial setup was straightforward. On a scale of one to ten, I would rate it as a six or seven.
What about the implementation team?
Deploying Smartsheet would probably involve about sixty to eighty people, ranging from C-suite down to the project management role.
Which other solutions did I evaluate?
What other advice do I have?
Smartsheet from my understanding is more of a project management tool, while Lucidchart is for process flow documentation. They’re different tools. Overall, on a scale of one to ten, I would rate Smartsheet as a seven. While my knowledge is limited, I would recommend others considering a PPM tool to consider Smartsheet.
It's easy to use, nice collaboration tool, and provide insightful dashboards.
What do you like best about the product?
The Dashboard functionality so far, is definitely the best piece I've used so far.
What do you dislike about the product?
The sheets themselves are not the easiest to use, cross referencing sheets is still a bit clunky, it should be cleaner to use.
What problems is the product solving and how is that benefiting you?
Collaboration, restricting users to view only certain information, display progress with dashboard charts on RAID items and Project PLan progress
Handy for me, underutilized by team
What do you like best about the product?
I can definitely do a lot, from easy planning to hefty dashboards integrated with google forms, and it's great for a quick planning check
What do you dislike about the product?
The UX could be nicer for communicating timelines, and I would like better integration with Gsuite/Slack. My team doesn't like opening it up to check. I end up managing it and no one else is tracking with it
What problems is the product solving and how is that benefiting you?
Timeline planning, contingency planning
Great experience using Smartsheet.
What do you like best about the product?
Being able to complete field data through the app taking away the need for paper notes on site.
What do you dislike about the product?
The amount of time to figure out how all the functions worked.
What problems is the product solving and how is that benefiting you?
Taking away field written notes on site which may come to the team processing the data untidy, difficult to read, and easily lost. With smartsheet, the data is recorded and stored with no issues.
User friendly if you have the right permissions
What do you like best about the product?
How organized it can be for teams to use Smartsheets.
What do you dislike about the product?
Workout editor permissions you can't do much except view work.
What problems is the product solving and how is that benefiting you?
Group access to an excel spreadsheet that isn't locked while others are accessing it.
Pretty good, but not great
What do you like best about the product?
I like the ability to create workflows and notifications.
What do you dislike about the product?
Other than some of the automation, Smartsheet is really no better than a google sheet. It needs improvement on it's UX to make it feel more modern and user friendly.
What problems is the product solving and how is that benefiting you?
I like that you can easily share with clients in order to show them project progress, and assign them tasks with due date notifications.
The tool is OK to manage projects but competition offers better and more moden features
What do you like best about the product?
Easy to use for people used to managed projects with excel.
What do you dislike about the product?
Web User Interface and mobile apps have an old interface, not very intuitive. Seems that Smartsheet is progressively migrating to a modern user interface in the web version. Still not clear when mobile apps will be updated.
Does not offer integration with OKR or KPIs
Does not offer integration with OKR or KPIs
What problems is the product solving and how is that benefiting you?
Basic project management
Useful tool for Project Management in Small Teams
What do you like best about the product?
Smartsheet has added value to our project management processes for our small, but growing nonprofit team. We have shifted from using Excel files to track our project progress and tasks into using multiple sheets in Smartsheet. Just about 9 months from starting our journey, we are starting to learn more tricks to improving our reports and dashboards to better balance our team's capacity and visualize progress toward completing deliverables. Each person on our team currently use Smartsheet about 2-3 times a week.
What do you dislike about the product?
Although the tool feels familiar (like Excel), there are many nuances and it is very easy to set up a workstation incorrectly. There is much we still need to learn--it has been a process of trial and error. One downside to the tool has been the onboarding process. Our customer service rep who sold us the platform was not very responsive and did not connect us with our support team to help us learn how to use the tool to our best ability. We had to reach out to multiple other contacts at the company to find how to submit a support request and receive training, which we only got after we had already "self taught" ourselves and set up sheets in less-effective ways. In this way, we found that it should have been easier to implement the tool across our research team function--especially since we did not have any complex integrations to build out.
What problems is the product solving and how is that benefiting you?
We use Smartsheet to visualize our work across the research team in our small nonprofit organization. It allows a clear 1,000 foot view for our leadership as well as practical task-oriented details for our research team to track progress on projects.
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