Smartsheet
SmartsheetExternal reviews
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Technically taxing but helpful
What do you like best about the product?
The ability to reduce email clutter and manage file sharing for projects at each step.
What do you dislike about the product?
It takes a lot of manual work to create the project tasks, assignments, conditions, and filers. It is not difficult once you are a regular user, but it is time consuming setting things up.
What problems is the product solving and how is that benefiting you?
Email clutter and siloed communication. Reducing emails is always a priority, because things get lost or replied to out of order. It's frustrating and a waste of time. Siloed communication increases the time someone introduced to projects takes to get their tasks done based on a lack of understanding, file availability, and understanding of their role/next steps. For my team, that is the biggest improvement from smartsheet.
SmartSheet: A Robust Tool that Takes Spreadsheeting and Project Management to the Next Level
What do you like best about the product?
Easily integrated forms and automations.
Ability to customize user permissions and views.
Timely responses from customer support.
Ability to configure groups and workspaces.
Sheet access reports to see user access at a glance.
Ability to ingrate data into other platforms.
Ability to customize user permissions and views.
Timely responses from customer support.
Ability to configure groups and workspaces.
Sheet access reports to see user access at a glance.
Ability to ingrate data into other platforms.
What do you dislike about the product?
Limited business rules when creating complex forms.
Can often be more challenging than Excel for simple implementations.
Either very complex or not possible to manipulate data between two sheets.
Limited options to bulk reassign sheet ownership when someone leaves our organization.
Can often be more challenging than Excel for simple implementations.
Either very complex or not possible to manipulate data between two sheets.
Limited options to bulk reassign sheet ownership when someone leaves our organization.
What problems is the product solving and how is that benefiting you?
SmartSheet allows our group to implement new process automations quickly and with agility
Smartsheet is a tool for Collaboration with External Organizations
What do you like best about the product?
I've been using Smartsheet for a while now, and overall, it's been a solid tool for managing and tracking projects. I really like how easy it is to collaborate with my team—being able to assign tasks, leave comments, and see updates in real time makes staying organized a lot simpler. The different views, like Gantt and card view, are also super helpful depending on the type of project we're working on.
What do you dislike about the product?
There are a few things that can be frustrating. There aren’t a lot of keyboard shortcuts, which slows things down if you're used to working quickly in Excel or Google Sheets. Also, formatting can be pretty time-consuming, especially when you're working with large datasets. Copying and pasting bigger amounts of data doesn’t always work as smoothly as I'd like, and it often requires extra cleanup. Despite those issues, it's still a useful platform if you're managing complex projects and need a centralized space for your team.
What problems is the product solving and how is that benefiting you?
Smartsheet is solving a few key problems for me, especially around project visibility, collaboration, and workflow automation. Before using it, keeping track of tasks across multiple team members and timelines was messy—things would get lost in emails or buried in separate spreadsheets. With Smartsheet, everything is in one place, so I can easily see who’s doing what, when it’s due, and what’s falling behind. That level of transparency has really improved how we prioritize and adjust workloads.
Another big benefit is the ability to automate repetitive tasks like sending reminders or updating statuses. It saves time and helps keep projects moving without constant check-ins. The collaboration features also mean fewer status meetings—comments, file attachments, and task updates are all right there in the sheet. Overall, Smartsheet is helping streamline how my team works together and keeps projects on track, which ultimately saves time and reduces stress.
Another big benefit is the ability to automate repetitive tasks like sending reminders or updating statuses. It saves time and helps keep projects moving without constant check-ins. The collaboration features also mean fewer status meetings—comments, file attachments, and task updates are all right there in the sheet. Overall, Smartsheet is helping streamline how my team works together and keeps projects on track, which ultimately saves time and reduces stress.
Our Go-To PM Tool
What do you like best about the product?
The collaboration is essential and well as the ability to setup automation and have all documents for a give project in one place.
What do you dislike about the product?
Would like to have more Excel type abilities inherit in the system.
What problems is the product solving and how is that benefiting you?
One place to have all aspects of a project rather than multiple platforms.
Great Project Management tool with room for improvement
What do you like best about the product?
- One place to make comprehensive project plans, track actions, timelines, statuses, attach documents, add comments.
- Ease of creating reports and dashboards to get more insights.
- Multiple views to choose from such as Grid view, timeline view, Gantt view, etc. providing flexibility to the user.
- Multiple filter and search options to make lives easier for people to view specific tasks from a Smartsheet rather than having to go through 500 line items to find them.
- Good for automations such as reminders and notifications sent directly to individuals via email.
- Ease of creating reports and dashboards to get more insights.
- Multiple views to choose from such as Grid view, timeline view, Gantt view, etc. providing flexibility to the user.
- Multiple filter and search options to make lives easier for people to view specific tasks from a Smartsheet rather than having to go through 500 line items to find them.
- Good for automations such as reminders and notifications sent directly to individuals via email.
What do you dislike about the product?
Room for improvement with respect to integration with MS Teams.
- The integration currently doesn't allow automations such as reminders to individual members. Individual members are notified through "Smartsheet" chat only on comments they are tagged in or comment threads they are following. But I can only setup automations to be sent to a Teams channel, not individual team members.
- In channels, we have the option to add multiple smartsheets in the "add tab" section, which is good, but not necessarily groundbreaking, since anybody who can use smartsheets can directly go to smartsheets website or app. The integration with MS Teams, in my opinion, is great for people who don't know to use smartsheets (or don't have access to smartsheets) and still need to be kept informed and updated.
- The "reply" option on automations sent to Teams channels under the "Posts" tab is great, but this creates two separate conversations - one on the Smartsheet itself, and the other on the Teams channel. There should be a way to integrate the comments and attachments on both these platforms.
- The integration currently doesn't allow automations such as reminders to individual members. Individual members are notified through "Smartsheet" chat only on comments they are tagged in or comment threads they are following. But I can only setup automations to be sent to a Teams channel, not individual team members.
- In channels, we have the option to add multiple smartsheets in the "add tab" section, which is good, but not necessarily groundbreaking, since anybody who can use smartsheets can directly go to smartsheets website or app. The integration with MS Teams, in my opinion, is great for people who don't know to use smartsheets (or don't have access to smartsheets) and still need to be kept informed and updated.
- The "reply" option on automations sent to Teams channels under the "Posts" tab is great, but this creates two separate conversations - one on the Smartsheet itself, and the other on the Teams channel. There should be a way to integrate the comments and attachments on both these platforms.
What problems is the product solving and how is that benefiting you?
We're able to make complex and comprehensive project plans without losing track of major action items and with a good visibility on critical path activities. It is beneficial since all members across functions have the complete visibility on the status of the project. Everyone has access to tasks, timelines, conversations, documents and deliverables, etc., which helps to align all stakeholders without major issues. The automations allow notifying specific stakeholders about deadlines, status changes, etc., making it easier to stick to timelines. Dashboards and reports help in understanding how we are performing and where we are lagging.
Great tool to streamline automation processes
What do you like best about the product?
Smartsheets has great automation tools that help get quicker responses and updates.
What do you dislike about the product?
I don't think Smartsheet has the same ease of use and functionality as Microsoft Excel.
What problems is the product solving and how is that benefiting you?
Smartsheets automatically can send forms out which has helped us save time and not having to send out loads of emails.
Good tool but customer service is lackikng
What do you like best about the product?
Smartsheet offers a great platform for visualizing data and is generally user friendly.
What do you dislike about the product?
Our customer service experience has been extremely challenging - the sales people don't understand the tool and the recent change to a different user model is still confusing, even for their own people. This has made it difficult to know whether it is worth continuing with.
What problems is the product solving and how is that benefiting you?
It helps us track progress on big goals and actions over time in alignment with our strategic plan.
Very Helpful in a Narrow Scope
What do you like best about the product?
I like the automation built-in to smartsheet that allows for dashboards to be quickly created. Smartsheet's use of similar formulas to MS Excel allows for users to easily learn the tool without significant training.
What do you dislike about the product?
Smartsheet is very limited in its scope and does not allow for data to be manipulated in many different ways. Additionally, running several different smartsheets in a browser at once uses a lot of memory and often leads to the browser crashing.
What problems is the product solving and how is that benefiting you?
Smartsheet allows us to track tasks easily and create a simple burndown chart to track project progress.
Great Tool for Project Visibility and Team Collaboration
What do you like best about the product?
As a business user of Smartsheet, I find it easy to use once set up, with powerful features that support our daily project tracking needs. Implementation took some effort, but it paid off. We use it frequently across departments. The platform offers strong functionality, and integration options are helpful. Customer support has been responsive when needed.
What do you dislike about the product?
some features like automation and permissions have a learning curve
What problems is the product solving and how is that benefiting you?
Smartsheet helps us manage cross-functional projects, track tasks, and ensure accountability. It centralizes updates, timelines, and responsibilities, reducing the need for constant follow-ups and improving visibility for all stakeholders. This has led to better coordination and faster decision-making
Easy to organize projects/daily tasks.
What do you like best about the product?
I like that all of my tasks are listed in one place. It's easy to navigate and see what I need to work on next.
What do you dislike about the product?
I find linking text can be hard. I haven't properly trained on how to use Smartsheet, but just trying to navigate it/learn it myself, I haven't been able to figure out how to link text. I would like to be able to highlight the text I want to add a link to, right click and add the link (like in Microsoft).
What problems is the product solving and how is that benefiting you?
We have a lot of moving parts throughout the year with various projects/day to day tasks. Smartsheet helps keep us organized and on track.
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