Smartsheet
SmartsheetExternal reviews
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Great for PM but missing some key features
What do you like best about the product?
I've been using SS for a few years now, and overall I do like it. It's super intuitive if you're familiar with Excel but offers much more flexibility when it comes to collaboration, task tracking, and building out workflows. The ability to assign task, set deadlines, and link dependencies makes PM'ing a lot more organized. I also appreciate the various views like grid, gantt, card, calendar, etc - depending on how you like to visualize your work.
What do you dislike about the product?
One frustrating limitations is the inability to hide rows the way you can in Excel or Google Sheets. It might sound small, but when you're managing a larger/more complex sheet, that functionality would really help keep things cleaner and more focused vs building out a workaround. I've also noticed some quirks when trying to do more advanced conditional formatting or formulas - definitely not as robust as Excel in that sense.
What problems is the product solving and how is that benefiting you?
SS is solving a few problems for me mainly around project visibility, task ownership, and team collaboration. With everything living in one place: deadlines, assignments, dependencies, notes, its so much easier to see where things stand and who's responsible for what. It's also helped reduce back and forth comms between team members as they can update their own rows, attach files, and leave comments. This saves a lot of time and confusion. The ability to create dashboards and automated reminders has been a bonus as well. It's been keeping stakeholders informed without needing constant manual check-ins.
Smartsheet review
What do you like best about the product?
its accessible to all and give quick update and historical changes
What do you dislike about the product?
it needs to have more controls in terms of sharing the sheet across
What problems is the product solving and how is that benefiting you?
it gives logs and i can trace it back
Wish it had more proofing built in features
What do you like best about the product?
I like the automations that can be setup and the customization of them. Dashboards are a good feature once those get built out for the use case. I like that the sheet can hold lots of tasks but which there was a better way to group them. The indents to a parent task could better. It'd be great if you could create independent and dependent tasks that then notified the next in line once those are completed.
What do you dislike about the product?
I wish you could copy a task and it would copy the attachments and links or ask if I'd like those copied as well. Click Up had this and I loved it. I wish there was an auto reminder for reviews. To reminder approvers of a review pending their approval.
I wish an emailed report could send more than 50 rows.
I wish assignees could view info on a parent task. Have a link on their sub task to view all the attachments and info that are on the parent task.
I wish there was a better way to cell link and easier way to get sheets to talk to each other.
I wish an emailed report could send more than 50 rows.
I wish assignees could view info on a parent task. Have a link on their sub task to view all the attachments and info that are on the parent task.
I wish there was a better way to cell link and easier way to get sheets to talk to each other.
What problems is the product solving and how is that benefiting you?
Assigning tasks out in mass to several designers. Work is being tracked and documented. Artwork goes into proofs where we can track the comments for asset delivery.
Bumpy at first but getting better
What do you like best about the product?
Smartsheet has so many amazing features. It can do almost anything you want it to do. Workflows, approvals, automation, tracking, formatting, project management, document management, resource management, syncing with other applications like sharepoint and salesforce. Smartsheet can do it all! There are tons of out of the box templates that make it easy to use. And customer support has been responsive to feedback. The previous licensing structure was a nightmare but smartsheet took that feedback and made some amazing improvements. They paused billing on the licensing to fix customer grievances and came up with a much better solution. The smartsheet knowledge base is also an incredible resource for training and implementation. I use it every day.
What do you dislike about the product?
The downside is that because it is so customizable, you really need to have a smartsheet technical guru on staff. And if you want something different than the out of the box templates, you need to hire a 3rd party partner to configure it for you. Our initial onboarding period was pretty bumpy but we've since gotten a new account manager who is awesome.
What problems is the product solving and how is that benefiting you?
We had too many separate applications and people were spreading themselves thin jumping back and forth into systems that didn't talk to eachother. We had no visibility into tasks or project timelines and could not effectively manage our projects and deadlines. We needed metrics and dashboards for projects and portfolios and smartsheet can provide all that and more.
Decent but not comprehensive
What do you like best about the product?
I use smartsheet mainly for 2 things - create & miantain forms, request queue management.
>> Creating forms is easy and looks way better than google forms. Helps to track & delegate requests in a simplified manner.
>> Workflows are pretty handy in triggering email notifications for things like weekly reports, request updates etc.
>> Formatting options are good in sheets. Filters can be shared, excellent feature
>> Creating forms is easy and looks way better than google forms. Helps to track & delegate requests in a simplified manner.
>> Workflows are pretty handy in triggering email notifications for things like weekly reports, request updates etc.
>> Formatting options are good in sheets. Filters can be shared, excellent feature
What do you dislike about the product?
There are many limitations and would be great if product is evolved.
>> Validations are missing in forms like I don't want user to select a date in past
>> There is no option to hide details in form so that same form link can be maintained and information can be exposed based on situation and scenario.
>> Forms can be more advanced like field can fetch values from excel loaded into smart sheet etc. right now it is all static info
>> Validations are missing in forms like I don't want user to select a date in past
>> There is no option to hide details in form so that same form link can be maintained and information can be exposed based on situation and scenario.
>> Forms can be more advanced like field can fetch values from excel loaded into smart sheet etc. right now it is all static info
What problems is the product solving and how is that benefiting you?
>> Helps to collect information from stakeholders
>> Requests can be tracked and delegated to team
>> Email notifications are very useful
>> Form look and feel is good
>> Requests can be tracked and delegated to team
>> Email notifications are very useful
>> Form look and feel is good
Helpful tool to organize and manage different projects efficiently
What do you like best about the product?
The Gantt charts in Smartsheet are super helpful for keeping track of different timelines and dependencies. One of the biggest upsides of using Smartsheet is that the entire team can access and update the same information in real time, so there’s no need to go back and forth with questions—everything stays organized and up to date in one place.
What do you dislike about the product?
The least helpful part about Smartsheet is that it can take a while to set up initially, especially when building out dashboards or more complex sheets. A downside is that some of the tools and features aren’t very intuitive or easy to find, and I wish there were better automation options for dashboards to save time.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping solve several business problems, like keeping project timelines organized, improving team collaboration, and ensuring accountability across tasks. It helps track progress in real time, reduces the need for constant status update meetings, and keeps all project-related information centralized and accessible.
Flexible and powerful tool for project tracking and collaboration
What do you like best about the product?
Smartsheet provides great flexibility for managing projects and tasks. I particularly value the ability to indent rows to create a clear hierarchy, and the option to add comments, attachments, and tag team members directly within rows. These features make it easy to build complex tracking matrices in a familiar spreadsheet-like format, while enabling effective collaboration across teams. I also use the proofing tool regularly and appreciate the ability to integrate forms for additional data collection.
What do you dislike about the product?
Some features are not very intuitive and require a significant time investment to understand or implement effectively. As a result, they often get deprioritized unless they are absolutely necessary for the project. I also think the platform would benefit from an auto-save function, which would make the experience more streamlined and align better with expectations set by tools like Google Docs and Microsoft Office.
What problems is the product solving and how is that benefiting you?
Smartsheet helps centralize project and task tracking in one collaborative platform, reducing the need for scattered spreadsheets and disconnected communication. By linking information across teams and departments, it improves visibility and alignment. The ability to tag people, attach files, comment, and use forms means we can manage workflows more efficiently and keep all project-related information in one place. This has streamlined our processes and improved accountability and productivity across projects.
Smartsheets for teams
What do you like best about the product?
Smartsheets is very similar to Excel, but far superior when sharing in a team setting. Being able to create a document and have my teammate edit/review it, while in the document, is very helpful. I also appreciate the ability to create folders and subfolders helps keep separate projects organized. My favorite feature is the conditional formatting so that I can assign a deadline and see how the project is progressing on the timeline.
What do you dislike about the product?
My company has a corporate account. It was difficult to merge my personal account with the corporate account. It took many calls with customer service to get things sorted out.
What problems is the product solving and how is that benefiting you?
Smartsheet's conditional formatting allows me to visually track a project timeline. I need visualization, such as colors, to help sort out the areas that need immediate attention.
Flexible, integrated workspaces
What do you like best about the product?
We really like Smartsheet's ability to automatically send requests for status updates. We also love how easy it is to create and manage forms and create dashboards. I personally appreciate all of the various integrations available in Smartsheet, especially the Microsoft Teams integration. We like that we can make dashboards publicly available to non-users.
What do you dislike about the product?
I wish that Account Owners had more visibility into the various workspaces and assets within the account. I do not like that some integrations cost additional money to actually get connected and configured. I wish that sheets would autosave. I wish the Homepage had a more modern/appealing user interface.
I do not like the new pricing model where people can no longer just be Contributors.
I do not like the new pricing model where people can no longer just be Contributors.
What problems is the product solving and how is that benefiting you?
Smartsheet allows us to create standard forms that get sent to a predetermined list of users when triggered by an event that we configure, and can easily track the status of actions and tasks. We are able to visualize data in a way that we weren't able to in Excel.
Smartsheet review
What do you like best about the product?
I like the option to have automation workflows
What do you dislike about the product?
It should have some basic worksheet functionality carried over but does not.
Also, the boxes for the automation workflows are impractically small and are not adjustable.
The address book seems to be from the company's entire contacts which means my most regular or used contacts are not always available. Also, contacts that we have once will remain rather than disappear.
It would be good to be able to assign colours to contacts rather than be automatically designated one.
No option to change the appearance of the date - example is wanting 14-Jun instead of 14-06-25
Also, the boxes for the automation workflows are impractically small and are not adjustable.
The address book seems to be from the company's entire contacts which means my most regular or used contacts are not always available. Also, contacts that we have once will remain rather than disappear.
It would be good to be able to assign colours to contacts rather than be automatically designated one.
No option to change the appearance of the date - example is wanting 14-Jun instead of 14-06-25
What problems is the product solving and how is that benefiting you?
We have need a one stop shop for information and smartsheet provides a reasonable solution for this.
At the same time, that information has a lot of dated triggers and Smartsheet can send emails and request information from relevant parties automatically from the Automation workflows.
This is saving mental capacity and time. However, it is burdening to not other team members not understand how this works.
At the same time, that information has a lot of dated triggers and Smartsheet can send emails and request information from relevant parties automatically from the Automation workflows.
This is saving mental capacity and time. However, it is burdening to not other team members not understand how this works.
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