Smartsheet
SmartsheetExternal reviews
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A very versatile tool, but with many business model flaws
What do you like best about the product?
It is the only tool that could replace excel, Project Management and Lists in one platform. It is easy to create notifications and workflows.
What do you dislike about the product?
Recent changes to the business/subscription model create a huge uncertainty and removed the best advantage that Smartsheet had: The free users. We cannot plan for the future if we are afraid that in the next renewal we will have to face more changes to the billing structure. For example, now even the Dynamic views will be charged.
What problems is the product solving and how is that benefiting you?
Smartsheet is our key tool for Project Management within the organization and we are using its notifications flexibility to keep the assignees organized. It is like an assistant for them.
Well-designed tool, just short on replacing other PM tools
What do you like best about the product?
Intuitive and easy to learn the basics. Has the ability to develop dashboards and Agile boards.
What do you dislike about the product?
Does not seem to recognize indexing which makes it difficult to rearrange tasks and avoid manual reentering new indexed reference numbers. Scheduling does not seem to integrate with any common calendars so any resources responsible for a task must have access to receive notifications and calendar assignments. Unable to develop a resource list that integrates with the scheduling requiring any burndown charting must be done manually on other types of software such as Microsoft Excel.
What problems is the product solving and how is that benefiting you?
Easy to develop Agile and Waterfall boards for project scheduling and status updates.
Steep Learning Curve, But Helpful for Project Management
What do you like best about the product?
I find Smartsheet helpful for managing long-term projects and staying on top of tasks, ensuring I adhere to timelines. I love its feature of building a project template and creating new projects from it, which streamlines workflow and enhances collaboration with others on project management.
What do you dislike about the product?
I find Smartsheet to have a steep learning curve, which made it challenging for me to start using it effectively. It took me a long time to figure out how to use it properly, requiring me to watch YouTube tutorials and consult colleagues. Even now, I feel I am not getting the most effective use out of it because it is complicated to use. I would like Smartsheet to be more user-friendly from the beginning to make it easier for new users to adapt.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to manage long-term projects, staying on top of tasks and timelines. It allows for template creation and team collaboration, making project management easier despite an initial complex learning curve.
Does what it's supposed to do but can be imporved.
What do you like best about the product?
You can make as many tabs and sheets as you want. Links to other sheets and documents can be out in the smartsheets.
What do you dislike about the product?
Every time I click on a new smartsheet it opens a new tab and this makes me have a ton of tabs open. The sheets are limited I wish it was more like excel.
What problems is the product solving and how is that benefiting you?
Keeps a checklist of items that the whole team can see. Manager can keep track of the projects everyone is working on.
Great solution, but support and licensing is confusing and unhelpful
What do you like best about the product?
Ease of use of the tool and the ability to write reports from the master plan.
What do you dislike about the product?
The support is difficult and unhelpful. The Ai bot gives confusing and inaccurate information, and the stock reply from support is to send a long response with a number of links to articles, which aren't helpful. A live chat type support option would be better - and expected based on the cost of the solution.
What problems is the product solving and how is that benefiting you?
It's bringing transparency of project tasks into one place
2025 Smartsheet Usage Review
What do you like best about the product?
I use Smartsheet at work as an alternative to Formstack and Excel spreadsheet. It is a good compromise of both of these other products as it allows for attachments, comments, and a one at-a-glance location.
What do you dislike about the product?
I find it challenging to use this product in replacement of Formstack as the workflow (if any) allows for a smooth branching to additional information sections or to redirect submission to others. The build for this automation is not intuitive and does not seem user-friendly.
What problems is the product solving and how is that benefiting you?
Would like to learn to use this as a project/ task management tool but set up seems difficult to customize. I am always looking for training opportunities but eh Pacific Time zone offerings doesn't seem to be available at various hours throughout the working day.
Clunky but has it's perks
What do you like best about the product?
The Ai formula feature is great!
Having a variety of views is helpful for sharing with a variety of stakeholders.
Having a variety of views is helpful for sharing with a variety of stakeholders.
What do you dislike about the product?
There are some really obvious things missing from the platform. Recurring tasks, automations to delete rows.
For some it can be easy to understand, but for others it doesnt seem particularly intuitive.
For some it can be easy to understand, but for others it doesnt seem particularly intuitive.
What problems is the product solving and how is that benefiting you?
Task Management, dashboards for sr leadership!
Very user friendly I'm able to navigate without feeling like i have no idea at what I'm doing.
What do you like best about the product?
its very user friendly and it doesn't take a long time to figure things out.
What do you dislike about the product?
I don't have much that I dislike I'm learning more each day im finally confident in navigating through the site.
What problems is the product solving and how is that benefiting you?
Its allowing us to keep track of the items we have shipped in from various of customers. The tools available allows us to keep track of all our items and part numbers for those items.
My company has used Smartsheet in multiple ways to improve our organization and efficiency.
What do you like best about the product?
I would say that the pre-loaded templates such as a gantt chart is what I appreciate the most about Smartsheet.
What do you dislike about the product?
I am very familiar with Excel and for some reason it causes me to struggle a bit with writing formulas in Smartsheet.
What problems is the product solving and how is that benefiting you?
The main feature that we use Smartsheet is the checklists that we have created for our service industry business.
A supercharged spreadsheet (if you're in to that sort of thing)
What do you like best about the product?
Smartsheet is a very powerful spreadsheet with a lot of integration options. It unlocks functionality that other spreadsheets don't have (yet).
What do you dislike about the product?
Smartsheet feels a little dated and sometimes overly complex. The UI needs a touchup. Spreadsheets have their place in the productivity world but they feel a little...dated. There are a lot more useful ways to interact with and visualize data and I think Smartsheet should surface those more prominently within it's UI. Think Notion or Airtable, which allow you to quickly spin up and visualize relational data in a very easy way.
What problems is the product solving and how is that benefiting you?
We were using for project tracking. It allowed us to pull in data from other places via integrations, which was great.
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